Tooling Innovation Specialist

• Drive the engineering organisation’s ability to deliver high-quality code on time and on budget, embedding measurability and predictability into engineering capabilities
• Oversee technical decisions, technology choices, and architectures for high-performance products and platforms, balancing short-term impact with long-term transformation
• Monitor and manage timely releases, ensuring compliance with release quality metrics
• Provide consultation on complex and strategic issues using advanced technical knowledge, developing bespoke or leading-edge solutions
• Drive the implementation of the technical roadmap to meet business and engineering needs
• Implement engineering and operational excellence initiatives, including metrics and processes for continuous assessment and improvement
• Act as an influencer within the software engineering function, implementing the technical vision and driving innovation in new technologies, platforms, and applications
• Develop “best-in-class” engineering services, ensuring components are modularised, secure, reliable, diagnosable, actively monitored, and reusable
• Oversee the implementation of new architectures, standards, and methods for enterprise-scale systems, proactively removing blockers for the team
• Perform research and deep-dive data analysis to identify issues and reduce technical debt
• Support the adoption of new architectures, standards, and methods for enterprise systems
• Coordinate the evaluation and deployment of high-quality tools and automation to support continuous delivery and developer productivity
• Build and maintain an engineering culture that fosters innovation and creativity while ensuring predictable and reliable delivery
• Champion and share knowledge on emerging software engineering trends
• Conduct market research into the latest technology trends and competitor activity to shape innovation direction
• Present BT’s innovation capabilities to support customer bids, requiring strong presentation and PowerPoint skills

• Minimum 3 years’ experience in a managed service provider or telecommunications company
• Strong ability to lead technical discussions and deliver complex customer outcomes
• ITIL v4 Foundation certification (mandatory)
• Degree in Business IT or related field (preferred)
• Background in DevOps, ITSM, OSS tooling, or related technologies (preferred)
• Experience with ServiceNow, Entuity Network Analytics, IBM SevOne, NetBrain Technologies, Ansible Platform (advantageous)
• Storytelling with data – ability to build cases for change, drawing on analytics, and communicate effectively to business audiences
• Business acumen – understanding of business strategy, organisational performance drivers (including people), and financial literacy (KPIs, business cases)

Background in BSS ITSM tooling, OSS tooling management, and/or MSP/Telco services

• Bonus
• Company car or car allowance
• Health Insurance
• Cafeteria
• Smart working allowance