Toll collection

• Collects tolls and is accountable for correct financial transactions
• Promotes good job relationships and extends courtesy to patrons under all circumstances
• Reports toll violations, abnormalities, and unusual situations and malfunctions of equipment to the Plaza Supervisor
• Responsible for complying with client Polices, Rules and Regulations
• Collects toll accurately, efficiently, and courteously while always maintaining good public relations
• Makes change and issues receipts to motorists
• Separates scrip, coins, and bills into proper denominations for deposit
• Collects toll at the facilities and is responsible for funds and accountability of such funds
• Answers questions and gives directions to patrons in a courteous and efficient manner
• Maintains neatness in attire and maintenance of items issued
• May be assigned to one of the three toll shifts and/or bridges
• Able to work weekends and holidays

• High school diploma or GED
• Strong customer service experience
• Cash handling experience is preferred but not required
• Willingness to be flexible, work multiple facility locations
• Ability to handle challenging and at times, emotionally charged situations
• Ability to speak, read, and comprehend the English language
• Willingness to work in the elements heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 10 pounds
• Ability to stand, walk and run for extended periods of time

Cash handling experience