TOCC Senior Manager Operations Control, TUI

TUI

Location:
United Kingdom, Luton

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The TOCC Senior Operations Control Manager is a key leadership role within TUI Airline's Operations Control Centre (TOCC), responsible for the safe, efficient, and resilient delivery of the daily flying programme across UK & EASA AOCs. This role leads the Operations Control team—including Network Operations Managers and Controllers - ensuring real-time decisionmaking, disruption recovery, and regulatory compliance.

Job Responsibility:

Lead the TOCC Operations Control team of Network Operations Managers & Controllers, driving the high performance, engagement, and development of team
Oversee daily flying programme delivery, monitoring and managing safety, punctuality, and cost efficiency
Act as senior escalation point & lead response to major incidents and crisis events
Coordinate shift planning and resource allocation to optimise coverage and resilience
Ensure regulatory and safety compliance, and governance readiness
Drive operational resilience and continuous improvement
Represent Operations Control in strategic forums & act as key TOCC interface with key stakeholders
Collaborate with internal and external stakeholders to optimise operational delivery
Collaborate with Performance & Analysis team to define, monitor, and improve operational KPIs
Contribute to the development and improvement of TOCC operational policies and procedures
Responsible for delivering the Airline Crisis & Disruption Framework

Requirements:

Extensive experience in Airline Operations Control, including Irregular Operations management
Strong leadership and people management skills, with experience leading shift-based teams
Proven ability to make high-impact decisions under pressure in a dynamic environment
Excellent stakeholder management and communication skills
Strong understanding of aviation regulations and operational safety standards
Experience in crisis management and operational recovery
Analytical mindset with a focus on continuous improvement and performance metrics
Familiarity with airline operations systems (e.g., AIMS, ACARS, Weather & Flight Planning tools)

What we offer:

Attractive remuneration
discretionary bonus schemes
generous travel benefits
extensive health & well-being support
Flexible working
Access to TUI Learning Hub
Opportunities to work on global projects and teams
Local charity and sustainability initiatives

Additional Information:

Job Posted:
November 27, 2025

Expiration:
December 17, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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TOCC Senior Manager Operations Control

TUI

Location:United Kingdom, Luton

Category:-

Contract Type:Not provided