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TOCC Network Operations Manager

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TUI

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Location:
United Kingdom , Luton

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Category:
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Contract Type:
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Salary:

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Job Description:

This is an exciting shift-based role in the TUI Operations Control Centre (TOCC) with accountability for the operational delivery and control of airline operations, within the operational control window, across all 5 group AOCs, including short and long-haul operations with a fleet of c.125 B737/B787 aircraft across Europe and beyond. The TOCC Network Operations Manager is responsible for on-shift management of operations control, ensuring safe, compliant, and on-time operations. Key responsibilities include decision-making, team leadership, crisis response, and regulatory compliance.

Job Responsibility:

  • Lead the active management on-shift of all TUI aircraft operations to ensure safe & compliant delivery of commercial passenger, ad hoc, cargo or non-revenue aircraft operations whilst respecting the privileges and approvals of the Group airlines’ Air Operator Certificates (AOC)
  • Responsible for making key operational decisions, balancing aircraft, crew, and external factors to meet punctuality, cost, and customer experience targets—without compromising safety or compliance
  • Respond accordingly to minimise the impacts of irregularities & disruptions within the fleet arising due to technical and maintenance factors, weather, airport, air traffic control situations and/or crew constraints by providing optimum resolution of issues
  • Lead and escalate the initial response during major disruption or incidents, ensuring clear communication with airline leaders and external bodies, in line with all crisis response procedures
  • Inspire, lead, coach, and develop your Operations Control team, promoting strong collaboration with wider TOCC and airline colleagues while maintaining awareness of international market, cultural and regulatory differences
  • Develop and maintain close cooperation with TUI Group Operations Centre (GOC) for flight planning, dispatch, and movement control, collaborating to identify opportunities for operational performance improvements
  • Undertake and ensure all short notice and on-the-day applications for airport slots, operating licences, overflight/landing permits are completed to protect the integrity of the operation
  • Manage emergency lease-in/out operations across the Group, ensuring compliance with regulations, contracts, and agreed commercial terms
  • Provide clear, detailed updates to TOCC and the wider colleagues to support accurate EU261 evidence and mitigate against exposure across all TUI markets.

Requirements:

  • Proven management experience within an Airline Operations Control Centre (OCC)
  • Broad aviation experience (e.g., Network Ops, ATC, Flight Crew, Ground Handling) or relevant qualifications
  • Confident decision-maker under pressure, able to balance diverse market, customer, and regulatory factors
  • Results-driven, with a strong focus on targets and performance
  • Adaptable and responsive in fast-changing operational scenarios
  • Able to build strong, collaborative relationships with awareness of cultural and contextual differences
  • Customer-focused, striving to exceed internal and external expectations
  • Commercially aware with an understanding of long-term business impacts
  • Self-motivated leader who inspires and guides the wider TOCC team
  • Provides constructive feedback to drive continuous improvement
  • Embraces change and thrives in dynamic, complex environments
  • Resilient, calm, and effective under pressure
  • Confident communicator with senior stakeholders across regions
  • Minimum age of 21 years due to regulatory requirements.
What we offer:
  • Attractive remuneration
  • discretionary bonus schemes
  • generous travel benefits
  • extensive health & wellbeing support
  • access to the TUI Learning Hub
  • intercultural collaboration opportunities
  • involvement with local charity and sustainability initiatives like the TUI Care Foundation.

Additional Information:

Job Posted:
April 24, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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