TOCC Network Operations Manager Job at TUI (Luton)

Job Description

This is an exciting shift-based role in the TUI Operations Control Centre (TOCC) with accountability for the operational delivery and control of airline operations, within the operational control window, across all 5 group AOCs, including short and long-haul operations with a fleet of c.125 B737/B787 aircraft across Europe and beyond. The TOCC Network Operations Manager is responsible for on-shift management of operations control, ensuring safe, compliant, and on-time operations. Key responsibilities include decision-making, team leadership, crisis response, and regulatory compliance.

Job Responsibility

Lead the active management on-shift of all TUI aircraft operations to ensure safe & compliant delivery of commercial passenger, ad hoc, cargo or non-revenue aircraft operations whilst respecting the privileges and approvals of the Group airlines’ Air Operator Certificates (AOC)
Responsible for making key operational decisions, balancing aircraft, crew, and external factors to meet punctuality, cost, and customer experience targets—without compromising safety or compliance
Respond accordingly to minimise the impacts of irregularities & disruptions within the fleet arising due to technical and maintenance factors, weather, airport, air traffic control situations and/or crew constraints by providing optimum resolution of issues
Lead and escalate the initial response during major disruption or incidents, ensuring clear communication with airline leaders and external bodies, in line with all crisis response procedures
Inspire, lead, coach, and develop your Operations Control team, promoting strong collaboration with wider TOCC and airline colleagues while maintaining awareness of international market, cultural and regulatory differences
Develop and maintain close cooperation with TUI Group Operations Centre (GOC) for flight planning, dispatch, and movement control, collaborating to identify opportunities for operational performance improvements
Undertake and ensure all short notice and on-the-day applications for airport slots, operating licences, overflight/landing permits are completed to protect the integrity of the operation
Manage emergency lease-in/out operations across the Group, ensuring compliance with regulations, contracts, and agreed commercial terms
Provide clear, detailed updates to TOCC and the wider colleagues to support accurate EU261 evidence and mitigate against exposure across all TUI markets.

Requirements

Proven management experience within an Airline Operations Control Centre (OCC)
Broad aviation experience (e.g., Network Ops, ATC, Flight Crew, Ground Handling) or relevant qualifications
Confident decision-maker under pressure, able to balance diverse market, customer, and regulatory factors
Results-driven, with a strong focus on targets and performance
Adaptable and responsive in fast-changing operational scenarios
Able to build strong, collaborative relationships with awareness of cultural and contextual differences
Customer-focused, striving to exceed internal and external expectations
Commercially aware with an understanding of long-term business impacts
Self-motivated leader who inspires and guides the wider TOCC team
Provides constructive feedback to drive continuous improvement
Embraces change and thrives in dynamic, complex environments
Resilient, calm, and effective under pressure
Confident communicator with senior stakeholders across regions
Minimum age of 21 years due to regulatory requirements.

What we offer

Attractive remuneration
discretionary bonus schemes
generous travel benefits
extensive health & wellbeing support
access to the TUI Learning Hub
intercultural collaboration opportunities
involvement with local charity and sustainability initiatives like the TUI Care Foundation.

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TOCC Network Operations Manager

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