To Go Specialist

To Go Specialist - Nights and Weekends

O'Charley's

Location:
United States , Knoxville

Category:
Gastronomy

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At O’Charley’s, our goal is to satisfy our guests completely so they will return again and again. We want guests to tell their family, friends, and associates about the wonderful experience we provided at O’Charley’s. You were hired because you showed us that you have “A Passion to Serve” – the desire to ensure our guests have a memorable experience every time they visit. Our guests are the reason for our existence. Your paycheck will say O’Charley’s, but our guests are your true employers.

Job Responsibility:

Make each guest feel appreciated through accommodating actions
Practice the Hospitality Halo with everyone within a six-foot radius (smile, step aside, speak first)
Work as a team with all O’Charley’s team members
Communicate clearly and enthusiastically with guests and team members
Immediately greet guests and ensure prompt and efficient food and beverage delivery
Have a thorough knowledge of service sequences and guidelines
Have a thorough knowledge of To-Go accounting procedures
Have a thorough knowledge of To-Go packaging
Maintain general appearance of To-Go area through cleaning and stocking
Ensure Perfect Plate presentations before items are delivered to guests

Requirements:

Guest relations
To-Go packaging
Menu knowledge
Service Sequences
Telephone etiquette
Point of Sale operation
Quality service and standards
Safety and Security
Procedures Cash handling
Floor plan
Specials
Sidework duties
Able to continually enter and exit the building, even during inclement weather while carrying to-to orders weighing anywhere from 1-25 pounds
Able to speak, read, write and understand the primary language of the work location
Able to perform simple mathematical calculations relating to money handling
Able to stand and exert well-paced mobility for periods up to multiple hours in length
Must have a good sense of balance, able to bend, kneel and lift bus pans, trays, etc. frequently weighing up to 25 pounds