Title Specialist

• Identify, sort, and process mail as it relates to our stake as lienholder on customer’s auto property
• Answer phone and email inquiries from our branch network with questions about the lien placement process and using our third-party vendor system
• Identify anomalies or complex issues and decisively escalate to provide a timely and seamless transition within the process
• Partner with our branch network to increase their lien perfection rates on auto secured loans
• Act as a liaison between multiple internal and external customers and/or vendors
• Maintain thorough knowledge and understanding of OneMain’s policies and procedures, as well as state and federal laws

• High School Diploma or GED
• 1 (One) or more year(s) in customer service
• Prior experience in auto titling and/or lending is preferred but not necessary
• Ability to review loan and title documents in a timely fashion
• Strong communication skills (oral, written, and interpersonal)

Prior experience in auto titling and/or lending

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off
• Paid volunteer time