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Performs administrative and transactional services in support of various vehicle operations functions, including those associated with auctions, operations, logistics, inspections, dealer services. May work with vehicle titles, registration and/or other documents and records. Ensures all documents and records are prepared, verified and filed according to company and regulatory requirements. Ensures all administrative services are performed in accordance with business, process and customer expectations.
Job Responsibility:
Provides administrative/transactional support for an assigned team or group within vehicle operations (i.e., dealer services, out of market)
Verifies and ensures accuracy of recorded information, including tax, forms, fees, license/vin information etc.
Verifies that all documents are approved, signed and distributed according to established procedure
Serves as a point of contact for employee/customer questions about policies and procedures
Works exception queues and updates and validates title, registration and other exceptions in the system
Assists vendors, dealers, and other third parties with questions about processes, status and issue resolution
Troubleshoots and resolves issues for completion of title, registration and related work on behalf of internal and external customers
Keeps up to date with title, registration, and related regulatory requirements and changes
Completes title packets within given states requirements and deadlines
Requirements:
High School Diploma/GED and 3 years’ experience in a related field
OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience
OR 5 years’ experience in a related field
Prior automotive titling experience is required
DealerTrack experience is strongly preferred
Notary license preferred but not required
Exceptional organizational skills, the ability to manage multiple tasks while meeting deadlines
Must be positive, personable, self-motivated, and have strong interpersonal and customer service skills
Must be a team player but also able to work independently
Ability to learn different computer functions and programs, calculator and other office equipment
Ability to maintain a professional and pleasant attitude under a variety of circumstances
Nice to have:
DealerTrack experience is strongly preferred
Notary license preferred but not required
What we offer:
health care insurance (medical, dental, vision)
retirement planning (401(k))
paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
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