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First American Financial Logo First American Financial · IT - Administration

Title Coordinator

United States 20.34 - 27.12 USD / Hour · Job Posted June 10, 2026
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Job Description

First American is seeking a detail-oriented and customer-focused Title Coordinator to join our Global Operations Title team. In this role, you will support First American Title offices by responding to title requests, resolving inquiries, and ensuring efficient title production processes. The Title Coordinator works with multiple parties to coordinate the resolution and completion of the title process. Coordinates multi-site project intake and transaction management. Verifies file completeness, obtains outstanding title documents, and approves completed files. The ideal candidate thrives in a fast-paced environment, demonstrates strong analytical and communication skills, and is passionate about delivering exceptional customer service.

Job Responsibility

  • Research incoming order requests and provide accurate and detailed ordering instructions
  • Responds to internal customer and vendor requests primarily through email
  • Update file status within company and/or client system(s)
  • Develop strong relationships with vendors and internal stakeholders
  • Proactively communicate file status to appropriate personnel
  • Monitor processes and resolve issues to achieve SLAs
  • Report issues to internal stakeholders as appropriate
  • Escalate complex title issues to manager as needed
  • Facilitate on-boarding vendors
  • Implements best practices, develops performance standards, policies, and procedures, and provides tools necessary for effective and consistent management of vendors
  • Analyze vendor performance and identify performance trends taking corrective action as necessary to improve performance
  • Act as a liaison between vendor partners and Company in resolving service delivery issues
  • Manage a wide range of programs/projects in vendor management including identifying requirements and deliverables, developing project plans, and monitoring delivery schedules

Requirements

  • Bachelor's degree or equivalent combination of education and experience
  • 3+ years of directly related experience including Project Management, Account Management, and Vendor Network Management, preferably with title experience in Pennsylvania
  • Demonstrated success establishing, leading and maintaining effective working relationships
  • Proficient MS Office skill set
  • Excellent verbal/written communication skills
  • Strong attention to detail
  • Strong problem solving and organizational skills
  • Always maintain professionalism and a positive service attitude
  • Working knowledge of company and/or client operating systems

What we offer

  • medical
  • dental
  • vision
  • 401k
  • PTO/paid sick leave
  • employee stock purchase plan
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