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As a Tire & Battery Center Technician you will work to provide safe and efficient service in both the sales and service areas of the department and deliver to our members more of what they love, for less. You will work collaboratively with other associates to ensure the club meets the member’s expectations.
Job Responsibility
Be a Team Member: Collaborates with team members to fulfil sales and service requests
educating other associates on tools, tasks, resources and mentor new technicians
communicating and developing interpersonal skills for providing safe and efficient customer service. Be an Expert: Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, and seasonality
demonstrating knowledge of Point of Sale systems, phone, and in-person selling techniques. Be a Techie: Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement
utilizing hand held technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training
adapting to new tools and encouraging others to use them. Be an Owner: Communicates equipment, tools and supplies needs to TBC Lead
tracking and monitoring returns and special orders
operating cash registers
processing transactions
working hands-on in the physical area
maintaining accurate inventory, audit, safety, and compliance standards
reporting TBC complaints, safety hazards, and problems with products, services, and work areas
completing paperwork, logs, and other required documentation
ensuring merchandise is packaged, labeled, and stored in accordance with company policies and procedures
identifying member needs
assists members with purchasing decisions
and resolves issues and concerns. Be a Talent Ambassador: Being a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products
developing, influencing and inspiring others for working in a style that is respectful, supportive and team oriented
understanding the roadblocks and assisting in training team members. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans
using the Open Door Policy
and applying these in executing business processes and practices. Completes work assignments and priorities by using policies, data, and resources
collaborating with managers, co-workers, customers, and other business partners
identifying priorities, deadlines, and expectations
carrying out tasks
communicating progress and information
determining and recommending ways to address improvement opportunities
and adapting to and learning from change, difficulties, and feedback.
Requirements
Valid state-issued driver's license
Must be 18 years of age or older
Nice to have
Auto service industry
Retail Experience
What we offer
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
short-term and long-term disability
company discounts
Military Leave Pay
adoption and surrogacy expense reimbursement
Live Better U is a company paid education benefit program for full-time and part-time associates