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Tier III Technician

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Atlanta

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are looking for an experienced Tier III Technician. The ideal candidate will have strong expertise in Kaseya, Microsoft Intune, Office 365 administration, and Azure AD. You will be responsible for providing high-level technical support, troubleshooting complex issues, and ensuring the efficient operation of our client's IT systems.

Job Responsibility:

  • Provide expert-level support and troubleshooting for Kaseya, Intune, Office 365, and Azure AD environments
  • Manage and configure Office 365 administration tasks, including user management, licensing, and troubleshooting
  • Implement and maintain security policies and device management via Microsoft Intune
  • Administer Azure Active Directory and support user access management
  • Oversee system monitoring, performance, and optimization across client environments
  • Collaborate with clients to understand their IT needs and provide timely solutions
  • Mentor entry level technicians and assist with complex escalations
  • Document support tickets, resolutions, and best practices for internal knowledge sharing

Requirements:

  • Proven experience with Kaseya, Microsoft Intune, Office 365, and Azure Active Directory
  • Strong understanding of cloud services, device management, and security protocols
  • Excellent troubleshooting and problem-solving skills
  • Ability to manage multiple priorities and deliver quality solutions under pressure
  • Experience with PowerShell scripting and automation is a plus
  • Certifications such as Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Security, Compliance, and Identity Fundamentals are a plus

Nice to have:

  • Experience with PowerShell scripting and automation
  • Certifications such as Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Security, Compliance, and Identity Fundamentals
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
March 26, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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