Tier III Support Technician Job at Robert Half (Atlanta)

Tier III Technician

We are looking for an experienced Tier III Technician. The ideal candidate will ...

Location

United States , Atlanta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience with Kaseya, Microsoft Intune, Office 365, and Azure Active Directory
Strong understanding of cloud services, device management, and security protocols
Excellent troubleshooting and problem-solving skills
Ability to manage multiple priorities and deliver quality solutions under pressure
Experience with PowerShell scripting and automation is a plus
Certifications such as Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Security, Compliance, and Identity Fundamentals are a plus

Job Responsibility

Provide expert-level support and troubleshooting for Kaseya, Intune, Office 365, and Azure AD environments
Manage and configure Office 365 administration tasks, including user management, licensing, and troubleshooting
Implement and maintain security policies and device management via Microsoft Intune
Administer Azure Active Directory and support user access management
Oversee system monitoring, performance, and optimization across client environments
Collaborate with clients to understand their IT needs and provide timely solutions
Mentor entry level technicians and assist with complex escalations
Document support tickets, resolutions, and best practices for internal knowledge sharing

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

Tier III Technician

We are looking for an experienced Tier III Technician. The ideal candidate will ...

Location

United States , Atlanta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience with Kaseya, Microsoft Intune, Office 365, and Azure Active Directory
Strong understanding of cloud services, device management, and security protocols
Excellent troubleshooting and problem-solving skills
Ability to manage multiple priorities and deliver quality solutions under pressure
Experience with PowerShell scripting and automation is a plus
Certifications such as Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Security, Compliance, and Identity Fundamentals are a plus

Job Responsibility

Provide expert-level support and troubleshooting for Kaseya, Intune, Office 365, and Azure AD environments
Manage and configure Office 365 administration tasks, including user management, licensing, and troubleshooting
Implement and maintain security policies and device management via Microsoft Intune
Administer Azure Active Directory and support user access management
Oversee system monitoring, performance, and optimization across client environments
Collaborate with clients to understand their IT needs and provide timely solutions
Mentor entry level technicians and assist with complex escalations
Document support tickets, resolutions, and best practices for internal knowledge sharing

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

Technician III

The Technician III will provide multi-tier technical support, including desktop,...

Location

United States , Madison

Salary:

28.00 - 30.00 USD / Hour

Beacon Hill

Expiration Date

Until further notice

Requirements

Customer-facing, multi-tier technology support roles
Ticketing systems: updates, documentation, and customer communication
First-call diagnosis, problem resolution, and escalation procedures
Support of enterprise applications and systems
Networked environments, connectivity standards, security principles, and physical infrastructure
Remote support tools (screen sharing, chat, voice)
Supporting hardware such as computers, printers, servers, and network devices
Working in secure, compliant IT environments

Job Responsibility

Provide multi-tier support for applications, desktops, networks, and infrastructure
Deliver technical assistance for both remote and onsite requests
Diagnose and resolve issues involving enterprise applications and systems
Support and maintain network hardware, connectivity standards, and security requirements
Utilize and maintain ticketing systems, documentation, and customer communications
Work directly with customers, providing clear communication and high‑quality service
Collaborate closely with technical support teams and county IT staff
Install, configure, and support hardware such as computers, printers, routers, switches, UPS devices, and servers
Support secure, compliant data center and office environments
Assist with system monitoring, user directory management, and virtualization technologies

Fulltime

Technician III

The Technician III will provide multi-tier technical support, including desktop,...

Location

United States , Madison

Salary:

28.00 - 30.00 USD / Hour

Beacon Hill

Expiration Date

Until further notice

Requirements

Customer-facing, multi-tier technology support roles
Ticketing systems: updates, documentation, and customer communication
First-call diagnosis, problem resolution, and escalation procedures
Support of enterprise applications and systems
Networked environments, connectivity standards, security principles, and physical infrastructure
Remote support tools (screen sharing, chat, voice)
Supporting hardware such as computers, printers, servers, and network devices
Working in secure, compliant IT environments
5-7 Years of required experience

Job Responsibility

Provide multi-tier support for applications, desktops, networks, and infrastructure
Deliver technical assistance for both remote and onsite requests
Diagnose and resolve issues involving enterprise applications and systems
Support and maintain network hardware, connectivity standards, and security requirements
Utilize and maintain ticketing systems, documentation, and customer communications
Work directly with customers, providing clear communication and high‑quality service
Collaborate closely with technical support teams and county IT staff
Install, configure, and support hardware such as computers, printers, routers, switches, UPS devices, and servers
Support secure, compliant data center and office environments
Assist with system monitoring, user directory management, and virtualization technologies

Fulltime

Technician III

Beacon Technologies is seeking a Technician III for our client partner. The scop...

Location

United States

Salary:

Not provided

Beacon Technologies

Expiration Date

Until further notice

Requirements

At least 5 to 7 years of experience in a customer-facing, multi-tier, technology support role
Experience working with support request ticketing systems, managing ticket updates, completing related documentation, and maintaining customer communications
Experience providing diagnosis, problem resolution, and support for enterprise applications and systems
Experience supporting networked environments, connectivity standards, security, and related infrastructure and physical layers
MUST be a CURRENT Wisconsin resident
NO RELOCATION IS ALLOWED

Job Responsibility

Broad and frequent interactions with customers
Work with secure networking technologies and systems, network and server infrastructure, and vendor-based Internet services
Maintain and secure systems in local office environments
May be asked to travel to the various offices to install equipment as needed

What we offer

Career advancement opportunities
Extensive training
Excellent benefits including paying for health and dental premiums for salaried employees
Reimbursement for travel expenses

Fulltime

Support Technologist III

This position provides technical support, with guidance, technical expertise, cu...

Location

United States , Cheyenne

Salary:

5147.99 USD / Month

Wyoming Game and Fish Department

Expiration Date

Until further notice

Requirements

Bachelor's Degree (typically in Computer Technology)
0-2 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Computer Technology Support Specialist I
OR 3-5 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Computer Technology Support Specialist I in lieu of a degree
Thorough knowledge and understanding of desktop operating systems
Knowledge of Active Directory, with emphasis on security and distribution groups, group policy, permissions, file security, and scripts
Knowledge of IP, Active Directory, and network protocols
Knowledge of tools, standards, methods, best practices, and industry trends in enterprise-wide workstation imaging and deployment
Ability to understand and follow applicable policies and regulations, demonstrate strong written and verbal communication skills, and stay current on current and emerging technologies
Knowledge of using computer technologies and best practices to enhance the departmental efficiencies to better reach agency business goals
Ability to identify and research technical issues beyond their skill set, and apply them successfully to resolve any user issues

Job Responsibility

Performs Tier 2 device troubleshooting to diagnose and assist with resolving difficult problems related to state-issued devices, hardware and software
Implements and trains other lower-level ETS technicians on specialized procedures and/or specialized technical testing equipment
Manage directory services for assigned agencies to include user account creation, modifications, and policy
Recommends, tests, and deploys newly acquired equipment or software
Works within a team to complete special projects such as State agency migrations, equipment replacement, agency moves, and mass operating system or enterprise application upgrades
Refers issues to the next service or tier level when problems occur that are beyond the skills of the technician
Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance
Accurately documents instances of hardware failure, repair, installation, and removal
Assist in troubleshooting network connectivity issues and escalate problems when necessary
Resolve tier 2 tickets or forward them to higher-level support when unable to resolve the issue

What we offer

Comprehensive health, dental, and vision insurance
Paid vacation, sick leave, FMLA, and holidays
Retirement - Pension and 457B plans
Flexible schedules and work-life balance options

Fulltime

Noc Engineer -Iii

Location

United States , Ridgeland

Salary:

Not provided

Inabia Solutions & Consulting

Expiration Date

Until further notice

Requirements

Associates degree in a technical discipline or equivalent related technical experience in a wireless data/communications services capacity required
Minimum 4 years related experience in specific area or equivalent
Understanding of telecommunications technology such as LTE, 5G NSA, 5G SA or Gigabit Passive Optical Networks (G-PON)
Understanding of router/switch from Adtran, Fujitsu, Cisco, Juniper, Nokia or Equivalent
Demonstrated leadership profile to proactively track and escalate issues, engage resources to expedite service/network outages

Job Responsibility

Manage the ticket queue and ensure that all reported issues are documented and resolved in a timely manner
Interface with multiple internal and external teams, to ensure timely and accurate resolution of all reported or identified network and system issues
Perform additional duties as assigned
Perform network and system troubleshooting to identify the root cause of a network outage quickly and accurately
Investigate outage logs and help determine root cause for service interruptions
Help prepare outage reports for NOCC Supervisor and/or NOCC Manager
Serve as Tier II support of network operations teams involving complex level customer outages as well as internal network outages
Manage network outages dispatching appropriate technicians to facilitate repair/restoral of the network, escalating issues to vendor support to engineering support as needed, and acting as a liaison between disparate teams to ensure that information is flowing freely between all stakeholders
Assist with training, onboarding, and mentoring of junior NOCC Technicians

Fulltime

Nocc level iii

Location

United States , Ridgeland

Salary:

Not provided

Inabia Solutions & Consulting

Expiration Date

Until further notice

Requirements

Associates degree in a technical discipline or equivalent related technical experience in a wireless data/communications services capacity required
Minimum 4 years related experience in specific area or equivalent
Understanding of telecommunications technology such as LTE, 5G NSA, 5G SA or Gigabit Passive Optical Networks (G-PON)
Understanding of router/switch from Adtran, Fujitsu, Cisco, Juniper, Nokia or Equivalent
Demonstrated leadership profile to proactively track and escalate issues, engage resources to expedite service/network outages

Job Responsibility

Manage the ticket queue and ensure that all reported issues are documented and resolved in a timely manner
Interface with multiple internal and external teams, to ensure timely and accurate resolution of all reported or identified network and system issues
Perform additional duties as assigned
Perform network and system troubleshooting to identify the root cause of a network outage quickly and accurately
Investigate outage logs and help determine root cause for service interruptions
Help prepare outage reports for NOCC Supervisor and/or NOCC Manager
Serve as Tier II support of network operations teams involving complex level customer outages as well as internal network outages
Manage network outages dispatching appropriate technicians to facilitate repair/restoral of the network, escalating issues to vendor support to engineering support as needed, and acting as a liaison between disparate teams to ensure that information is flowing freely between all stakeholders
Assist with training, onboarding, and mentoring of junior NOCC Technicians

Fulltime

Tier III Support Technician

Robert Half

Location:
United States , Atlanta

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 29, 2026

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