Tier III Support Technician Job at Robert Half (Atlanta)

Support Technician III

We are looking for a skilled IT Support Technician III to join our team in Las V...

Location

United States , Las Vegas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

7+ years of IT support experience in a fast-paced environment
Strong experience with Active Directory and Microsoft Entra ID (Azure AD)
Hands-on experience with Microsoft Intune (MDM/MAM)
Experience with Jira Service Management (JSM) or similar ITSM tools REQUIRED
Solid desktop support experience (Windows and macOS/iOS) REQUIRED
Familiarity with endpoint management tools (SCCM, KACE, Lansweeper)
Understanding of networking fundamentals (LAN/WAN, VPN)
Experience supporting Microsoft Office and Teams
Strong troubleshooting, communication, and organizational skills

Job Responsibility

Own the full employee IT lifecycle, including onboarding, offboarding, role changes, and access management
Execute secure and compliant access provisioning and deprovisioning across Active Directory, Microsoft Entra ID, and related systems
Administer IAM, endpoint management, and device compliance using Microsoft Intune (MDM/MAM)
Manage and support Jira Service Management (JSM), including ticket queues, SLAs, and request workflows
Install, configure, maintain, and troubleshoot hardware, software, and end-user devices
Provide advanced troubleshooting for complex desktop, network, and application issues
serve as escalation point for Tier I/II
Assist in mentoring junior technicians and provide leadership support in the absence of the IT Support Manager
Deliver timely technical support via ticketing system, email, and in-person interactions
Troubleshoot LAN/WAN and connectivity issues in accordance with company standards

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

Technician III

Beacon Technologies is seeking a Technician III for our client partner. The scop...

Location

United States

Salary:

Not provided

Beacon Technologies

Expiration Date

Until further notice

Requirements

At least 5 to 7 years of experience in a customer-facing, multi-tier, technology support role
Experience working with support request ticketing systems, managing ticket updates, completing related documentation, and maintaining customer communications
Experience providing diagnosis, problem resolution, and support for enterprise applications and systems
Experience supporting networked environments, connectivity standards, security, and related infrastructure and physical layers
MUST be a CURRENT Wisconsin resident
NO RELOCATION IS ALLOWED

Job Responsibility

Broad and frequent interactions with customers
Work with secure networking technologies and systems, network and server infrastructure, and vendor-based Internet services
Maintain and secure systems in local office environments
May be asked to travel to the various offices to install equipment as needed

What we offer

Career advancement opportunities
Extensive training
Excellent benefits including paying for health and dental premiums for salaried employees
Reimbursement for travel expenses

Fulltime

Support Technologist III

This position provides technical support, with guidance, technical expertise, cu...

Location

United States , Cheyenne

Salary:

5147.99 USD / Month

Wyoming Game and Fish Department

Expiration Date

Until further notice

Requirements

Bachelor's Degree (typically in Computer Technology)
0-2 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Computer Technology Support Specialist I
OR 3-5 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Computer Technology Support Specialist I in lieu of a degree
Thorough knowledge and understanding of desktop operating systems
Knowledge of Active Directory, with emphasis on security and distribution groups, group policy, permissions, file security, and scripts
Knowledge of IP, Active Directory, and network protocols
Knowledge of tools, standards, methods, best practices, and industry trends in enterprise-wide workstation imaging and deployment
Ability to understand and follow applicable policies and regulations, demonstrate strong written and verbal communication skills, and stay current on current and emerging technologies
Knowledge of using computer technologies and best practices to enhance the departmental efficiencies to better reach agency business goals
Ability to identify and research technical issues beyond their skill set, and apply them successfully to resolve any user issues

Job Responsibility

Performs Tier 2 device troubleshooting to diagnose and assist with resolving difficult problems related to state-issued devices, hardware and software
Implements and trains other lower-level ETS technicians on specialized procedures and/or specialized technical testing equipment
Manage directory services for assigned agencies to include user account creation, modifications, and policy
Recommends, tests, and deploys newly acquired equipment or software
Works within a team to complete special projects such as State agency migrations, equipment replacement, agency moves, and mass operating system or enterprise application upgrades
Refers issues to the next service or tier level when problems occur that are beyond the skills of the technician
Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance
Accurately documents instances of hardware failure, repair, installation, and removal
Assist in troubleshooting network connectivity issues and escalate problems when necessary
Resolve tier 2 tickets or forward them to higher-level support when unable to resolve the issue

What we offer

Comprehensive health, dental, and vision insurance
Paid vacation, sick leave, FMLA, and holidays
Retirement - Pension and 457B plans
Flexible schedules and work-life balance options

Fulltime

Sr. Network Engineer

ANS is seeking a Sr. Network Engineer to join our team in Orlando, FL. This posi...

Location

United States , Orlando

Salary:

100000.00 - 200000.00 USD / Year

Applied Network Solutions

Expiration Date

Until further notice

Requirements

TS/SCI Poly
Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years, master's and 10 years, bachelor's and 12 years, associates and 14 years or HS diploma and 16 years.
Must be compliant with DoD 8140 Information Assurance Technical (IAT) Level 2.
Experience specific to network engineering to include Tier III or higher network operations and/or network design and implementation.
Working knowledge of Cisco, Brocade, and/or Juniper switches and routers
Proven experience implementing and troubleshooting routing protocols in a production network, OSPF, BGP, 802.1q
Understanding of DNS
Proven experience implementing and troubleshooting standard switching and in a production network, understanding of 802.1q, trunking, experience in a CAN/LAN environment.

Job Responsibility

Interpret customer requirements and apply industry standard design approaches for service delivery. Fully document designs with diagrams, bill of materials, cabling sheets, configurations, ability to brief designs
Use our private test lab to evaluate new technologies and capabilities, test proposed changes to production networks, and recreate troubleshooting scenarios to support the production enterprise network
Schedule maintenance windows for migrating user connections from legacy to the modern infrastructure transition services with little to no impact on critical data flows
Provide technical expertise to Operations engineers and technicians, supporting fault isolation and resolution. Solve tough problems with innovative and scalable solutions
Develop secure network designs including configurations that align with Defense Information Security Agency (DISA) Security Technical Implementation Guides (STIGs) and enterprise policies. Obtain Authority to Operate (ATO) for new devices, software, and capabilities
Supervise (not manage) other network support specialists to plan, coordinate, and implement network services
Develop and improve design products, processes, and systems for our team to work efficiently and effectively

What we offer

Family Medical, Dental (w/ adult orthodontia) and Vision coverage
Pet Discount Program
PTO (Paid Time Off)
Maternity/ Paternity Leave
Supplemental Military Leave Pay
11 Paid Holidays
401(k) plan with 6% Company Contribution
Generous Professional Development Program
100% Employer paid Short- and Long-Term Disability
100% Employer paid Life Insurance

Fulltime

Sr. Network Engineer

ANS is seeking a Sr. Network Engineer to join our team in Chantilly, VA. Our te...

Location

United States , Chantilly

Salary:

100000.00 - 200000.00 USD / Year

Applied Network Solutions

Expiration Date

Until further notice

Requirements

TS/SCI Poly
Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years, master’s and 10 years, bachelor’s and 12 years, associates and 14 years or HS diploma and 16 years.
Must be compliant with DoD 8140 Information Assurance Technical (IAT) Level 2.
Experience specific to network engineering to include Tier III or higher network operations and/or network design and implementation.
Working knowledge of Cisco, Brocade, and/or Juniper switches and routers
Proven experience implementing and troubleshooting routing protocols in a production network, OSPF, BGP, 802.1q
Understanding of DNS
Proven experience implementing and troubleshooting standard switching and in a production network, understanding of 802.1q, trunking, experience in a CAN/LAN environment.

Job Responsibility

Interpret customer requirements and apply industry standard design approaches for service delivery. Fully document designs with diagrams, bill of materials, cabling sheets, configurations, ability to brief designs
Use our private test lab to evaluate new technologies and capabilities, test proposed changes to production networks, and recreate troubleshooting scenarios to support the production enterprise network.
Schedule maintenance windows for migrating user connections from legacy to the modern infrastructure transition services with little to no impact on critical data flows.
Provide technical expertise to Operations engineers and technicians, supporting fault isolation and resolution. Solve tough problems with innovative and scalable solutions.
Develop secure network designs including configurations that align with Defense Information Security Agency (DISA) Security Technical Implementation Guides (STIGs) and enterprise policies. Obtain Authority to Operate (ATO) for new devices, software, and capabilities.
Supervise (not manage) other network support specialists to plan, coordinate, and implement network services.
Develop and improve design products, processes, and systems for our team to work efficiently and effectively.

What we offer

Family Medical, Dental (w/ adult orthodontia) and Vision coverage
Pet Discount Program
PTO (Paid Time Off)
Maternity/ Paternity Leave
Supplemental Military Leave Pay
11 Paid Holidays
401(k) plan with 6% Company Contribution
Generous Professional Development Program
100% Employer paid Short- and Long-Term Disability
100% Employer paid Life Insurance

Fulltime

Shift Technician (Mechanical)

The Shift Technician (Mechanical) is responsible for attending and completing as...

Location

Malaysia , Selangor

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Diploma in Mechanical Engineering or equivalent qualification
Mechanical technician certification preferred
Above 5 years of relevant experience in mechanical engineering, facilities management, or construction services
1–2 years of experience in operating mechanical services within a critical facility or data‑center environment (Tier III or equivalent preferred)
Strong understanding of mechanical systems, preventive maintenance, and incident response
Experience with continuous improvement initiatives and technical reporting
Familiarity with CMMS platforms and mechanical asset management tools

Job Responsibility

Perform preventive and corrective maintenance on mechanical systems, including HVAC, AHU/FCU units, chilled water systems, pumps, motors, compressors, piping, and mechanical plant equipment
Monitor mechanical system performance to ensure optimal operation and minimal downtime
Respond to mechanical faults, troubleshoot issues, and recommend corrective actions
Oversee mechanical‑related work orders, ensuring timely completion within agreed KPI thresholds
Coordinate with OEM vendors and contractors for specialized mechanical servicing
Support minor mechanical project activities, including equipment upgrades and system enhancements
Ensure mechanical maintenance tasks comply with all company, client, and statutory standards
Manage and track vendor performance, ensuring quality delivery of mechanical services
Validate service reports, quotations, and invoices for mechanical work
Create and manage recurring maintenance schedules for mechanical vendors

Fulltime

Data Centre Operations Site Lead

To achieve excellence in preventative and reactive maintenance programs incorpor...

Location

Singapore

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Tertiary qualifications in a mechanical, electrical or operational engineering discipline
At least 3 years’ experience in the operation of electrical and mechanical services in Tier III or equivalent data centre or critical facility
Resourceful, analytical and problem-solving skill
Good communication and interpersonal skills and ability to interact with a wide range of client, client stakeholders and vendor staff
Possess relevant DC certifications
Understands continuous improvement initiatives, client relationships and preparation of reports

Job Responsibility

Manager the site operations, including effective hiring, motivation, development, training and discipline of the site operation technicians and maintenance teams
Monitor KPI and up-time requirements
Support site reviews, including maintenance standards, equipment replacement, security, change control, single points of failure, Tier adherence and operational risk
Ensure delivery of planned and reactive activities, utilizing the CMMS platform within financial operating targets
To perform additional tasks as required by the Data Centre Operations Manager, and Client Critical Facilities Manager
Support advice and consultation to operate the client’s facilities with regard to facilities engineering matters
Responsibility for site repair and maintenance carried out by subcontractors to ensure work completion, quality and method of working for compliance with specification and ordinance requirements
Monitor, measure and report upon the performance of all specialist contractors in terms of their ability to carry out the work against the agreed contractual budget
Lead and Support meetings regularly with contractors, specialist vendors and suppliers to ensure that required standards are established and maintained, and develop corrective action plans when, or if performance falls below expectations
Support daily cadence meetings, monthly operation meeting and quarterly business review with UOB

Fulltime

Sr. Network Engineer

ANS is seeking a Sr. Network Engineer to join our team in Chantilly, VA. Our tea...

Location

United States , Chantilly

Salary:

100000.00 - 200000.00 USD / Year

Applied Network Solutions

Expiration Date

Until further notice

Requirements

TS/SCI Poly
Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years, master’s and 10 years, bachelor’s and 12 years, associates and 14 years or HS diploma and 16 years
Must be compliant with DoD 8140 Information Assurance Technical (IAT) Level 2
Experience specific to network engineering to include Tier III or higher network operations and/or network design and implementation
Working knowledge of Cisco, Brocade, and/or Juniper switches and routers
Proven experience implementing and troubleshooting routing protocols in a production network, OSPF, BGP, 802.1q
Understanding of DNS
Proven experience implementing and troubleshooting standard switching and in a production network, understanding of 802.1q, trunking, experience in a CAN/LAN environment

Job Responsibility

Interpret customer requirements and apply industry standard design approaches for service delivery. Fully document designs with diagrams, bill of materials, cabling sheets, configurations, ability to brief designs
Use our private test lab to evaluate new technologies and capabilities, test proposed changes to production networks, and recreate troubleshooting scenarios to support the production enterprise network
Schedule maintenance windows for migrating user connections from legacy to the modern infrastructure transition services with little to no impact on critical data flows
Provide technical expertise to Operations engineers and technicians, supporting fault isolation and resolution. Solve tough problems with innovative and scalable solutions
Develop secure network designs including configurations that align with Defense Information Security Agency (DISA) Security Technical Implementation Guides (STIGs) and enterprise policies. Obtain Authority to Operate (ATO) for new devices, software, and capabilities
Supervise (not manage) other network support specialists to plan, coordinate, and implement network services
Develop and improve design products, processes, and systems for our team to work efficiently and effectively

What we offer

Family Medical, Dental (w/ adult orthodontia) and Vision coverage
Pet Discount Program
PTO (Paid Time Off)
Maternity/ Paternity Leave
Supplemental Military Leave Pay
11 Paid Holidays
401(k) plan with 6% Company Contribution
Generous Professional Development Program
100% Employer paid Short- and Long-Term Disability
100% Employer paid Life Insurance

Fulltime

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Tier III Support Technician

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