Tier III Support Technician Job at Robert Half (Atlanta)

Tier III Technician

We are looking for an experienced Tier III Technician. The ideal candidate will ...

Location

United States , Atlanta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience with Kaseya, Microsoft Intune, Office 365, and Azure Active Directory
Strong understanding of cloud services, device management, and security protocols
Excellent troubleshooting and problem-solving skills
Ability to manage multiple priorities and deliver quality solutions under pressure
Experience with PowerShell scripting and automation is a plus
Certifications such as Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Security, Compliance, and Identity Fundamentals are a plus

Job Responsibility

Provide expert-level support and troubleshooting for Kaseya, Intune, Office 365, and Azure AD environments
Manage and configure Office 365 administration tasks, including user management, licensing, and troubleshooting
Implement and maintain security policies and device management via Microsoft Intune
Administer Azure Active Directory and support user access management
Oversee system monitoring, performance, and optimization across client environments
Collaborate with clients to understand their IT needs and provide timely solutions
Mentor entry level technicians and assist with complex escalations
Document support tickets, resolutions, and best practices for internal knowledge sharing

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

Tier III Technician

We are looking for an experienced Tier III Technician. The ideal candidate will ...

Location

United States , Atlanta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience with Kaseya, Microsoft Intune, Office 365, and Azure Active Directory
Strong understanding of cloud services, device management, and security protocols
Excellent troubleshooting and problem-solving skills
Ability to manage multiple priorities and deliver quality solutions under pressure
Experience with PowerShell scripting and automation is a plus
Certifications such as Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Security, Compliance, and Identity Fundamentals are a plus

Job Responsibility

Provide expert-level support and troubleshooting for Kaseya, Intune, Office 365, and Azure AD environments
Manage and configure Office 365 administration tasks, including user management, licensing, and troubleshooting
Implement and maintain security policies and device management via Microsoft Intune
Administer Azure Active Directory and support user access management
Oversee system monitoring, performance, and optimization across client environments
Collaborate with clients to understand their IT needs and provide timely solutions
Mentor entry level technicians and assist with complex escalations
Document support tickets, resolutions, and best practices for internal knowledge sharing

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

Service Desk Analyst

The Service Desk Analyst is responsible for supporting the functional and operat...

Location

United States , San Antonio

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High School Diploma

Job Responsibility

Provides first level hardware and software technical support to include password resets in a professional and timely manner, while ensuring Five-Star Customer Service to both CHRISTUS Health and external customers seeking assistance from the Service Desk through phone calls, emails, or self service tickets
Provides effective Five-Star Customer Service by being polite, courteous, and friendly towards all customers at all times
Acknowledges customers immediately in order to determine need and helps the customer resolve issues or requests
Participates in departmental programs that promote and deliver exceptional customer service
Provides customers with assistance in understanding and making appropriate use of software tools and various applications and equipment such as, but not limited to MEDITECH, Microsoft Office Suite, WYSE/PC terminals, and printers to support end user and/or customer requests
Answers customer questions and concerns regarding system operations and responds proactively in resolving system issues by assessing the extent of problem and escalating the issue to next level support when necessary
Determines higher tiered or second level support group responsible if First Call Resolution does not occur
Adheres to all established Service Desk policies, procedures, and guidelines for processing, escalating, notifying and closing customer calls
Fully documents all associated resolutions and/or actions taken in the ticketing software system, including but not limited to, description of incident, information on the customer and hardware used, troubleshooting methods performed, and actions taken to final resolution and furthermore communicates resolution/escalation to the customer
Manages Support Teams Service Desk dockets to ensure customer SLAs are being adhered to

Fulltime

Technician III

Beacon Technologies is seeking a Technician III for our client partner. The scop...

Location

United States

Salary:

Not provided

Beacon Technologies

Expiration Date

Until further notice

Requirements

At least 5 to 7 years of experience in a customer-facing, multi-tier, technology support role
Experience working with support request ticketing systems, managing ticket updates, completing related documentation, and maintaining customer communications
Experience providing diagnosis, problem resolution, and support for enterprise applications and systems
Experience supporting networked environments, connectivity standards, security, and related infrastructure and physical layers
MUST be a CURRENT Wisconsin resident
NO RELOCATION IS ALLOWED

Job Responsibility

Broad and frequent interactions with customers
Work with secure networking technologies and systems, network and server infrastructure, and vendor-based Internet services
Maintain and secure systems in local office environments
May be asked to travel to the various offices to install equipment as needed

What we offer

Career advancement opportunities
Extensive training
Excellent benefits including paying for health and dental premiums for salaried employees
Reimbursement for travel expenses

Fulltime

Support Technologist III

This position provides technical support, with guidance, technical expertise, cu...

Location

United States , Cheyenne

Salary:

5147.99 USD / Month

Wyoming Game and Fish Department

Expiration Date

Until further notice

Requirements

Bachelor's Degree (typically in Computer Technology)
0-2 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Computer Technology Support Specialist I
OR 3-5 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Computer Technology Support Specialist I in lieu of a degree
Thorough knowledge and understanding of desktop operating systems
Knowledge of Active Directory, with emphasis on security and distribution groups, group policy, permissions, file security, and scripts
Knowledge of IP, Active Directory, and network protocols
Knowledge of tools, standards, methods, best practices, and industry trends in enterprise-wide workstation imaging and deployment
Ability to understand and follow applicable policies and regulations, demonstrate strong written and verbal communication skills, and stay current on current and emerging technologies
Knowledge of using computer technologies and best practices to enhance the departmental efficiencies to better reach agency business goals
Ability to identify and research technical issues beyond their skill set, and apply them successfully to resolve any user issues

Job Responsibility

Performs Tier 2 device troubleshooting to diagnose and assist with resolving difficult problems related to state-issued devices, hardware and software
Implements and trains other lower-level ETS technicians on specialized procedures and/or specialized technical testing equipment
Manage directory services for assigned agencies to include user account creation, modifications, and policy
Recommends, tests, and deploys newly acquired equipment or software
Works within a team to complete special projects such as State agency migrations, equipment replacement, agency moves, and mass operating system or enterprise application upgrades
Refers issues to the next service or tier level when problems occur that are beyond the skills of the technician
Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance
Accurately documents instances of hardware failure, repair, installation, and removal
Assist in troubleshooting network connectivity issues and escalate problems when necessary
Resolve tier 2 tickets or forward them to higher-level support when unable to resolve the issue

What we offer

Comprehensive health, dental, and vision insurance
Paid vacation, sick leave, FMLA, and holidays
Retirement - Pension and 457B plans
Flexible schedules and work-life balance options

Fulltime

Sr. Network Engineer

ANS is seeking a Sr. Network Engineer to join our team in Chantilly, VA. Our tea...

Location

United States , Chantilly

Salary:

100000.00 - 200000.00 USD / Year

Applied Network Solutions

Expiration Date

Until further notice

Requirements

TS/SCI Poly
Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years, master’s and 10 years, bachelor’s and 12 years, associates and 14 years or HS diploma and 16 years
Must be compliant with DoD 8140 Information Assurance Technical (IAT) Level 2
Experience specific to network engineering to include Tier III or higher network operations and/or network design and implementation
Working knowledge of Cisco, Brocade, and/or Juniper switches and routers
Proven experience implementing and troubleshooting routing protocols in a production network, OSPF, BGP, 802.1q
Understanding of DNS
Proven experience implementing and troubleshooting standard switching and in a production network, understanding of 802.1q, trunking, experience in a CAN/LAN environment

Job Responsibility

Interpret customer requirements and apply industry standard design approaches for service delivery. Fully document designs with diagrams, bill of materials, cabling sheets, configurations, ability to brief designs
Use our private test lab to evaluate new technologies and capabilities, test proposed changes to production networks, and recreate troubleshooting scenarios to support the production enterprise network
Schedule maintenance windows for migrating user connections from legacy to the modern infrastructure transition services with little to no impact on critical data flows
Provide technical expertise to Operations engineers and technicians, supporting fault isolation and resolution. Solve tough problems with innovative and scalable solutions
Develop secure network designs including configurations that align with Defense Information Security Agency (DISA) Security Technical Implementation Guides (STIGs) and enterprise policies. Obtain Authority to Operate (ATO) for new devices, software, and capabilities
Supervise (not manage) other network support specialists to plan, coordinate, and implement network services
Develop and improve design products, processes, and systems for our team to work efficiently and effectively

What we offer

Family Medical, Dental (w/ adult orthodontia) and Vision coverage
Pet Discount Program
PTO (Paid Time Off)
Maternity/ Paternity Leave
Supplemental Military Leave Pay
11 Paid Holidays
401(k) plan with 6% Company Contribution
Generous Professional Development Program
100% Employer paid Short- and Long-Term Disability
100% Employer paid Life Insurance

Fulltime

Noc Engineer-iii

Location

United States , Ridgeland

Salary:

Not provided

Inabia Solutions & Consulting

Expiration Date

Until further notice

Requirements

Associates degree in a technical discipline or equivalent related technical experience in a wireless data/communications services capacity required
Minimum 4 years related experience in specific area or equivalent
Understanding of telecommunications technology such as LTE, 5G NSA, 5G SA or Gigabit Passive Optical Networks (G-PON)
Understanding of router/switch from Adtran, Fujitsu, Cisco, Juniper, Nokia or Equivalent
Demonstrated leadership profile to proactively track and escalate issues, engage resources to expedite service/network outages

Job Responsibility

Manage the ticket queue and ensure that all reported issues are documented and resolved in a timely manner
Interface with multiple internal and external teams, to ensure timely and accurate resolution of all reported or identified network and system issues
Perform additional duties as assigned
Perform network and system troubleshooting to identify the root cause of a network outage quickly and accurately
Investigate outage logs and help determine root cause for service interruptions
Help prepare outage reports for NOCC Supervisor and/or NOCC Manager
Serve as Tier II support of network operations teams involving complex level customer outages as well as internal network outages
Manage network outages dispatching appropriate technicians to facilitate repair/restoral of the network, escalating issues to vendor support to engineering support as needed, and acting as a liaison between disparate teams to ensure that information is flowing freely between all stakeholders
Assist with training, onboarding, and mentoring of junior NOCC Technicians

Fulltime

Network Operation Center Engineer -III

Location

United States , Ridgeland

Salary:

Not provided

Inabia Solutions & Consulting

Expiration Date

Until further notice

Requirements

Associates degree in a technical discipline or equivalent related technical experience in a wireless data/communications services capacity required
Minimum 4 years related experience in specific area or equivalent
Understanding of telecommunications technology such as LTE, 5G NSA, 5G SA or Gigabit Passive Optical Networks (G-PON)
Understanding of router/switch from Adtran, Fujitsu, Cisco, Juniper, Nokia or Equivalent
Demonstrated leadership profile to proactively track and escalate issues, engage resources to expedite service/network outages

Job Responsibility

Manage the ticket queue and ensure that all reported issues are documented and resolved in a timely manner
Interface with multiple internal and external teams, to ensure timely and accurate resolution of all reported or identified network and system issues
Perform additional duties as assigned
Perform network and system troubleshooting to identify the root cause of a network outage quickly and accurately
Investigate outage logs and help determine root cause for service interruptions
Help prepare outage reports for NOCC Supervisor and/or NOCC Manager
Serve as Tier II support of network operations teams involving complex level customer outages as well as internal network outages
Manage network outages dispatching appropriate technicians to facilitate repair/restoral of the network, escalating issues to vendor support to engineering support as needed, and acting as a liaison between disparate teams to ensure that information is flowing freely between all stakeholders
Assist with training, onboarding, and mentoring of junior NOCC Technicians

Fulltime

Tier III Support Technician

Robert Half

Location:
United States , Atlanta

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 29, 2026

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