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Robert Half Logo Robert Half · IT - Administration

Tier Ii Support Specialist

United States, Minneapolis Employment contract · Job Posted June 28, 2026
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Job Description

We are looking for a Tier II Support Specialist to join a growing IT software team. This position is ideal for a support specialist with hands-on technical experience who enjoys solving challenging user issues across diverse environments. The role offers the opportunity to build expertise across core infrastructure and end-user technologies while developing toward senior engineering or project-focused work.

Job Responsibility

  • Resolve escalated technical issues involving Microsoft 365, Windows systems, network connectivity, and endpoint security with a strong focus on timely restoration of service
  • Investigate complex desktop and user support requests, identify root causes, and implement practical solutions that minimize repeat incidents
  • Manage service desk tickets throughout the full support lifecycle, from initial assessment and prioritization through resolution and follow-up communication
  • Support user and system access needs within Active Directory, including account maintenance, permissions, and related administrative tasks
  • Provide troubleshooting assistance for Windows 10 environments and other Microsoft-based technologies used across client systems
  • Work across a range of client setups and technical platforms, adapting support approaches to different infrastructure and operational requirements
  • Take full ownership of advanced support cases, coordinating with internal teams when needed to ensure thorough and accurate resolution
  • Contribute to service improvement efforts by documenting recurring issues, sharing technical knowledge, and identifying opportunities for more efficient support delivery

Requirements

  • 2-4 years of IT support experience in a help desk, desktop support, or similar technical support role
  • Practical experience troubleshooting Microsoft 365, Windows operating systems, basic networking issues, and common security-related incidents
  • Working knowledge of Active Directory administration and user account support
  • Hands-on experience supporting Windows 10 and general Microsoft desktop environments
  • Ability to manage service desk tickets effectively while balancing multiple priorities and response timelines
  • Strong troubleshooting and problem-solving skills with the confidence to handle escalated or technically complex requests
  • Clear communication skills and a customer-focused approach when supporting users across varied technical environments

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
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