Tier II IT Support Specialist Job at Robert Half (Seattle)

IT Support Specialist II

The IT Support Specialist II will provide advanced end-user technical support, m...

Location

United States , Milpitas

Salary:

32.00 - 38.00 USD / Hour

Trace3

Expiration Date

Until further notice

Requirements

High school diploma required
Associate’s degree or Bachelor’s degree in IT-related field preferred
A minimum of 3 years in IT support, with at least 2 years in Tier 2 / advanced support or escalation role
Proven experience troubleshooting and resolving complex technical issues across hardware, software, networking, and cloud platforms
Experience supporting enterprise environments with 200+ users preferred
Relevant certifications strongly preferred (CompTIA A+, Network+, Microsoft Certified: Endpoint Administrator, M365 Fundamentals, or SharePoint Specialist)
Proficiency in Windows and macOS administration, including advanced troubleshooting and configuration
Strong knowledge of Microsoft 365 administration (Exchange Online, Teams, SharePoint Online, OneDrive)
Hands-on experience with ServiceNow or equivalent ITSM platform for incident, request, and asset management
Familiarity with networking fundamentals (DNS, DHCP, VPN, wireless troubleshooting)

Job Responsibility

Coordinate and track the full laptop replacement lifecycle from initiation to completion
Continuously follow up with individuals who have not returned replacement laptops within required timelines
Update ticketing systems with status changes, return confirmations, and escalation notes
Maintain accurate hardware inventory and return tracking records
Escalate unresolved or non-compliant cases to IT leadership promptly
Perform imaging, configuration, deployment, and decommissioning of hardware using MDM tools (Intune, JAMF, etc.)
Serve as the escalation point for Tier 1 issues, providing advanced troubleshooting for hardware, software, and network problems
Resolve complex incidents related to Windows, macOS, Office 365, VPN, and business-critical applications
Leverage ServiceNow for incident, request, and asset management, ensuring accurate documentation and timely resolution of all tickets
Document advanced resolutions and knowledge base articles for Tier 1 reference

What we offer

Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off

Fulltime

New

PIA P&C Support Specialist (Tier II)

We are looking for a dedicated PIA P& C Support Specialist (Tier II) to join our...

Location

United States , Rochester

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent is required
Minimum of two years of experience in customer service or insurance-related roles
Strong knowledge of property and casualty insurance products and processes
Proficiency in using software applications and online resources to manage client interactions
Excellent verbal and written communication skills
Ability to handle multiple tasks efficiently in a fast-paced environment
Strong problem-solving skills and attention to detail

Job Responsibility

Provide high-level technical support and customer service related to property and casualty insurance products, including workers’ compensation and bonds
Resolve client inquiries and concerns by researching issues and delivering timely solutions
Manage inbound and outbound calls to address client needs and ensure a seamless experience
Utilize multiple software systems and online resources to assist clients and document communications
Maintain up-to-date knowledge of insurance policies, regulatory changes, and industry developments
Collaborate with internal teams and external partners to enhance processes and procedures for improved client satisfaction
Diffuse critical client issues and escalate situations to management when necessary
Develop and implement recommendations for improving workflows and service delivery
Participate in training sessions and assigned projects to continuously enhance expertise
Build and maintain strong, attentive relationships with clients, insurance carriers, and internal teams

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

IT Support Specialist

The IT Support Specialist provides high-quality technical support across the org...

Location

United States , Bloomington

Salary:

Not provided

Hayes Gibson Property Services LLC

Expiration Date

Until further notice

Requirements

Proficiency in troubleshooting hardware and software
Experience with operating systems (Windows, macOS, Linux) and networking protocols
Strong communication skills
Problem-solving mindset
Customer-focused attitude
Previous experience in IT support or a similar role is highly preferred
A current Microsoft SharePoint Certification is required

Job Responsibility

Provide responsive Tier I and Tier II technical support across hardware, software, networks, and mobile devices
Serve as the primary administrator for SharePoint Online, managing sites, content, permissions, and workflows
Assist with Microsoft 365 and related systems administration, support security and compliance protocols, maintain network devices and equipment, and manage IT inventory, assets, and software licensing
Provide end-user training for SharePoint and Microsoft 365, develop clear documentation and SOPs, and support IT-related onboarding and system training
Track issues, resolutions, and improvements in our internal systems for efficiency and future reference

What we offer

Comprehensive health, dental, and vision insurance
401(k) plan
Generous paid time off
Paid holidays

Fulltime

Tier II Service Desk Specialist

The Desktop Support Technician provides technical assistance and support for har...

Location

United States , Jacksonville; Kansas City

Salary:

22.00 - 25.00 USD / Hour

Makpar

Expiration Date

Until further notice

Requirements

Associate degree in IT, Computer Science, or related field, Trade School, Certificate Programs (or equivalent experience)
6 months to 1 year of desktop support or IT helpdesk experience
Proficiency in Windows and macOS environments
Knowledge of Active Directory, Office 365, and basic networking concepts
Familiarity with imaging tools and remote support software
Familiarity with ticketing systems such as ServiceNow and Remedy
Strong communication, customer service, and problem-solving abilities
Must adhere to federal government IT security standards
Ability to lift and move computer equipment (up to 50 lbs.)
Security Clearance eligibility to obtain and maintain a Public Trust clearance

Job Responsibility

Provide first-level and second-level onsite and remote support for desktops, laptops, printers, and other peripherals
Diagnose and resolve hardware and software issues in a timely manner
Install, configure, and maintain operating systems, applications, and security tools
Assist with onboarding and offboarding of employees, including device setup and account provisioning
Maintain accurate documentation of support requests, resolutions, and asset inventory using an ITSM ticketing system
Collaborate with IT team members to escalate complex issues and implement solutions
Ensure compliance with organizational IT policies and security standards
Support remote users and troubleshoot connectivity issues via VPN or remote tools

What we offer

Great benefits package
Excellent training and career development opportunities
Flexible work schedules
Generous compensation package

Parttime

New

Quality Specialist II

The Quality Specialist II plays a critical role in supporting Quality Operations...

Location

United States , Hercules

Salary:

40.00 - 45.00 USD / Hour

Tucker Parker Smith Group

Expiration Date

Until further notice

Requirements

Associate degree or equivalent in Biology, Chemistry, or a related scientific field
2 years of experience in a regulated manufacturing environment, or an equivalent combination of education and experience
Working knowledge of GMP and quality system standards (ISO 13485, FDA 21 CFR 820/210/211)
Experience with device, drug, or biotech manufacturing processes
Hands-on experience with nonconformance investigations, deviation management, batch record review, and product release
Proficiency with QMS databases, SAP, Veeva, and Microsoft Office
Strong attention to detail, organization, time management, and communication skills

Job Responsibility

Support daily Quality Operations by attending Tier 2 Gemba meetings and providing real-time quality guidance to manufacturing teams
Perform batch record reviews and support product release activities
Review and approve stability studies, labeling documentation, FAIs, and field bulletins
Ensure training compliance and maintain quality documentation in regulated systems
Chair Material Review Board (MRB) meetings and coordinate nonconformance investigations and Quality Notifications (QNs)
Participate in Environmental Control Meetings and support contamination and process control initiatives
Support internal and external audits, including audit readiness and response coordination
Compile, analyze, and update quarterly quality metrics and reports
Collaborate cross-functionally to identify root causes, implement corrective actions, and mitigate quality risks

Fulltime

Ehs specialist

Reporting to the Plant Manager, the EHS Specialist is responsible to provide com...

Location

United States , Fort Gibson

Salary:

Not provided

Refresco

Expiration Date

Until further notice

Requirements

Effective understanding of Manufacturing technology and process and the EHS risks associated with high-speed beverage manufacturing
Solid knowledge of EHS systems
Ability and commitment to drive change in a team setting
Understanding and awareness of ISO14001 and ISO 45001 standards and the competence to coordinate effectively
Ability to provide an education and training resource for all operators in key EHS tasks
Ability to understand the principles and processes of effective communication/presentation and when/how to apply them in all aspects of the role
Understands the principles and processes of effective communication and how to apply them, also to understand how to give feedback in a way which enhances confidence and commitment
Understand the principles of HS and EHS auditing and how to conduct an incident investigation
Understand how to collect and validate sufficient information on the effectiveness of EHS systems to make recommendations on improvement
NEBOSH Diploma in Health and Safety as a minimum

Job Responsibility

Adhere to and enforce all health and safety policies/procedures, Good Manufacturing Practices (GMPs) and PPE requirements
Responsible to adhere to food quality and food safety as per the standard(s) provided by corporate, customer, and/or governing bodies (ex. SQF)
Assist the Regional EHS Manager with the development of company management systems
Collaborate with the production team on yield and waste reduction initiatives
Provide technical EHS compliance advice and guidance to managers
Ensure effective implementation of EHS standards across the site
Coordinate EHS and Environmental Permit activities including: Review environmental aspects and assist with development of control measures
Control and record EHS & Permit documentation
Auditing schedules, conduct internal and third-party audits and follow up on corrective actions
Environmental performance reporting for Environmental Permits

What we offer

Medical/Dental/Vision Insurance
Health Savings Accounts and Flexible Spending Accounts
Life and AD&D Insurance
Pet Insurance
Legal Benefits
401(k) Savings Plan with Company Match
12 Paid Holidays, Vacation, and Paid Time Off
Well-being Benefits
Discount and Total Reward Programs

Fulltime

Internal Business Platforms Admin

Position responsible for support and administration of on premise internal busin...

Location

United States

Salary:

Not provided

E9 Corporation

Expiration Date

Until further notice

Requirements

Fully adjudicated DOD Secret clearance (minimum)
Masters +10yrs experience or Bachelors +12yrs experience (for Senior Software Engineer)
Bachelors +5yrs or Associates +7yrs experience (for Intermediate Software Engineer)
CompTIA Security+ certification
Achieve and maintain ServiceNow Certifications (Certified System Administrator, Certified Implementation Specialist- ITSM within first 6 months)
Computing Environment (CE) Certification (can be waived for 3 months after project join date)
1-3 years’ Experience with ServiceNow configuration in: IT Service Management suite, Platform configuration (forms, workflows, etc.), CMDB/Discovery
Understanding of how ServiceNow works with 3rd Party applications
Knowledge of Application Server architecture in large enterprise environment using IIS, Apache, Tomcat
Knowledge of Windows and Linux administrations skills

Job Responsibility

Responsible for all facets of support and administration of on premise internal business tools (primarily ServiceNow) at PD ALTESS
Maintaining, updating, and creating complex business logic with ServiceNow tool
Maintain and administer web application servers hosting ServiceNow and other internal business tools on Windows and Linux OS
Work across wide variety of systems, applications, and projects within PD ALTESS
End user support of ServiceNow, Atlassian, and Alfresco internal business tools
Following agile SDLC, configure internal business tools to customer requirements (mainly ServiceNow)
Performing all required patching, upgrading, and cybersecurity compliance activities for application environments (Windows and Linux OS)
Performing deployment of mid-tier computing capabilities (IIS, Apache, etc.)
Maintaining existing and configuring new ServiceNow workflows and custom components
Working with customers to enhance ServiceNow capabilities

Help Desk- Tier I

Location: 100% remote

Location

United States

Salary:

Not provided

Sparibis

Expiration Date

Until further notice

Requirements

Bachelor’s Degree required
2+ years professional experience
Minimum of 5 years of experience as a Helpdesk Specialist with at least 2 years in multi-server environments, customer service experience, or equivalent training and experience
Must have or be able to obtain a Security clearance required up to Top Secret
Applicants must be able to obtain and maintain a Secret security clearance
United States Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance
Must be customer service oriented
Excellent verbal and written communication skills

Job Responsibility

Answers specific questions about installation, operation, configuration, customization and usage of assigned products
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
Escalates complex problems to senior level contract support team members
Level II knowledge of hardware and/or software products required
Typically involves use of problem management database and help desk system
Must have strong communications skills and be able to communicate technical issues effectively
Other duties as assigned

Tier II IT Support Specialist

Robert Half

Location:
United States , Seattle

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 21, 2025

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Contract Type:Not provided

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Job Description:

Job Responsibility:

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Job Posted:March 21, 2025

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