Tier II IT Support Engineer Job at Robert Half (Tampa)

IT Support Specialist II

The IT Support Specialist II will provide advanced end-user technical support, m...

Location

United States , Milpitas

Salary:

32.00 - 38.00 USD / Hour

Trace3

Expiration Date

Until further notice

Requirements

High school diploma required
Associate’s degree or Bachelor’s degree in IT-related field preferred
A minimum of 3 years in IT support, with at least 2 years in Tier 2 / advanced support or escalation role
Proven experience troubleshooting and resolving complex technical issues across hardware, software, networking, and cloud platforms
Experience supporting enterprise environments with 200+ users preferred
Relevant certifications strongly preferred (CompTIA A+, Network+, Microsoft Certified: Endpoint Administrator, M365 Fundamentals, or SharePoint Specialist)
Proficiency in Windows and macOS administration, including advanced troubleshooting and configuration
Strong knowledge of Microsoft 365 administration (Exchange Online, Teams, SharePoint Online, OneDrive)
Hands-on experience with ServiceNow or equivalent ITSM platform for incident, request, and asset management
Familiarity with networking fundamentals (DNS, DHCP, VPN, wireless troubleshooting)

Job Responsibility

Coordinate and track the full laptop replacement lifecycle from initiation to completion
Continuously follow up with individuals who have not returned replacement laptops within required timelines
Update ticketing systems with status changes, return confirmations, and escalation notes
Maintain accurate hardware inventory and return tracking records
Escalate unresolved or non-compliant cases to IT leadership promptly
Perform imaging, configuration, deployment, and decommissioning of hardware using MDM tools (Intune, JAMF, etc.)
Serve as the escalation point for Tier 1 issues, providing advanced troubleshooting for hardware, software, and network problems
Resolve complex incidents related to Windows, macOS, Office 365, VPN, and business-critical applications
Leverage ServiceNow for incident, request, and asset management, ensuring accurate documentation and timely resolution of all tickets
Document advanced resolutions and knowledge base articles for Tier 1 reference

What we offer

Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off

Fulltime

Systems Engineer II

Beacon Technologies is seeking a Systems Engineer II for our client partner. Wor...

Location

United States , Madison

Salary:

Not provided

Beacon Technologies

Expiration Date

Until further notice

Requirements

5+ years of experience in system administration or cloud engineering within hybrid environments
Extensive knowledge of Microsoft 365, Entra ID, Windows Server, and AWS storage services (S3, Glacier, Intelligent Tiering)
Demonstrated ability to design and implement automation, monitoring, or integration scripts using PowerShell, Python, or equivalent tools
Experience integrating and supporting enterprise SaaS platforms and SSO/IAM solutions
Candidates MUST be WI residents or willing to relocate to WI prior to starting the role at their own expense

Job Responsibility

Managing, securing, and optimizing both cloud and on-premises infrastructure
Managing server environments, virtual machines, M365 and Entra ID services, enterprise SaaS platforms, and a growing portfolio of cloud and storage solutions
Implementing secure, scalable systems that support the agency’s operational goals and ongoing technology evolution

What we offer

Career advancement opportunities
Extensive training
Excellent benefits including paying for health and dental premiums for salaried employees

Fulltime

Systems Engineer II (Automation/AI)

PagerDuty is seeking a Systems Engineer II (Automation/AI) to join our diverse, ...

Location

Canada , Toronto

Salary:

83000.00 - 125000.00 CAD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

5+ years of experience in an IT support environment
3-5+ years of experience in a systems administration/engineering role with a focus on automation
Solid understanding of Agentic and Generative AI concepts and platforms
Experience working with IAM tools (Entra, AzureAD, Okta) and processes (account lifecycle, permissions, privileged account management)
Experience working in a cloud environment (Azure, GCP, and/or AWS)
Provide support to employees across the globe using ITSM solutions such as Jira as Tier 2 support
Experience with Workato or similar automation tools (Zapier, etc)
Advanced Automation skills: Implementing more complex workflows and approval processes
Proficiency in Windows and MacOS operating systems
Experience with configuration management tools (e.g., Intune, JAMF)

Job Responsibility

Develop and maintain processes and automation processes to streamline business/productivity tasks for PagerDuty employees
Administrate and iterate on our GenAI/AgenticAI programs
Look for areas of improvement to accelerate AI adoption throughout the company
Work with other IT members to advance our IAM programs, have solid understanding of authentication protocols and processes (SCIM/SAML/etc)
Provide technical support and troubleshooting for desktop-related issues, ensuring minimal downtime and disruption for employees
Work closely with other IT team members, including network and security engineers, to ensure seamless integration and operation of desktop environments
Maintain comprehensive documentation of desktop configurations, procedures, and troubleshooting steps
Assist in the creation and delivery of training materials to help employees effectively use their laptops and related software

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Semi Sr. Platform Engineer Analyst IT Support

The Engineer Intmd Analyst is an intermediate level position responsible for a v...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years of relevant experience in an Engineering role
Experience working in Financial Services or a large complex and/or global environment
Project Management experience
Consistently demonstrates clear and concise written and verbal communication
Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
Demonstrated analytic/diagnostic skills
Ability to work in a matrix environment and partner with virtual teams
Ability to work independently, prioritize, and take ownership of various parts of a project or initiative
Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
Proven track record of operational process change and improvement

Job Responsibility

Provide assistance with a product or product component development within the technology domain
Conduct product evaluations with vendors and recommend product customization for integration with systems
Assist with training activities, mentor junior team members and ensure team’s adherence to all control and compliance initiatives
Assist with application prototyping and recommend solutions around implementation
Provide third line support to identify the root cause of issues and react to systems and application outages or networking issues
Support projects and provide project status updates to project manager or Sr. Engineer
Partner with development teams to identify engineering requirements and assist with defining application/system requirements and processes
Create installation documentation, training materials, and deliver technical training to support the organization
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Maintain essential IT operations, including Unix/Linux operating systems, Messaging middleware (MQ), Databases, Application and Web servers

Fulltime

New

Nocc level iii

Location

United States , Ridgeland

Salary:

Not provided

Inabia Solutions & Consulting

Expiration Date

Until further notice

Requirements

Associates degree in a technical discipline or equivalent related technical experience in a wireless data/communications services capacity required
Minimum 4 years related experience in specific area or equivalent
Understanding of telecommunications technology such as LTE, 5G NSA, 5G SA or Gigabit Passive Optical Networks (G-PON)
Understanding of router/switch from Adtran, Fujitsu, Cisco, Juniper, Nokia or Equivalent
Demonstrated leadership profile to proactively track and escalate issues, engage resources to expedite service/network outages

Job Responsibility

Manage the ticket queue and ensure that all reported issues are documented and resolved in a timely manner
Interface with multiple internal and external teams, to ensure timely and accurate resolution of all reported or identified network and system issues
Perform additional duties as assigned
Perform network and system troubleshooting to identify the root cause of a network outage quickly and accurately
Investigate outage logs and help determine root cause for service interruptions
Help prepare outage reports for NOCC Supervisor and/or NOCC Manager
Serve as Tier II support of network operations teams involving complex level customer outages as well as internal network outages
Manage network outages dispatching appropriate technicians to facilitate repair/restoral of the network, escalating issues to vendor support to engineering support as needed, and acting as a liaison between disparate teams to ensure that information is flowing freely between all stakeholders
Assist with training, onboarding, and mentoring of junior NOCC Technicians

Fulltime

Noc Engineer -Iii

Location

United States , Ridgeland

Salary:

Not provided

Inabia Solutions & Consulting

Expiration Date

Until further notice

Requirements

Associates degree in a technical discipline or equivalent related technical experience in a wireless data/communications services capacity required
Minimum 4 years related experience in specific area or equivalent
Understanding of telecommunications technology such as LTE, 5G NSA, 5G SA or Gigabit Passive Optical Networks (G-PON)
Understanding of router/switch from Adtran, Fujitsu, Cisco, Juniper, Nokia or Equivalent
Demonstrated leadership profile to proactively track and escalate issues, engage resources to expedite service/network outages

Job Responsibility

Manage the ticket queue and ensure that all reported issues are documented and resolved in a timely manner
Interface with multiple internal and external teams, to ensure timely and accurate resolution of all reported or identified network and system issues
Perform additional duties as assigned
Perform network and system troubleshooting to identify the root cause of a network outage quickly and accurately
Investigate outage logs and help determine root cause for service interruptions
Help prepare outage reports for NOCC Supervisor and/or NOCC Manager
Serve as Tier II support of network operations teams involving complex level customer outages as well as internal network outages
Manage network outages dispatching appropriate technicians to facilitate repair/restoral of the network, escalating issues to vendor support to engineering support as needed, and acting as a liaison between disparate teams to ensure that information is flowing freely between all stakeholders
Assist with training, onboarding, and mentoring of junior NOCC Technicians

Fulltime

Senior GIS Technical Lead and Support Engineer

The Senior GIS Technical Lead & Support Engineer is the organization’s SME for g...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

5–8+ years of experience in GIS within telecom, utilities, or infrastructure
Mastery of IQGeo, ESRI ArcGIS, QGIS, or similar systems
Strong understanding of fiber network architecture, OSP design, and construction workflows
Proven expertise reviewing and troubleshooting fiber designs
Ability to solve complex data problems with minimal oversight
Excellent communication skills—translating technical detail for non-technical audiences

Job Responsibility

Technical Ownership of GIS Platforms
Serve as the senior technical authority for IQGeo, all platforms
Direct interface/ liaison with IQGeo system developers
Configure layers, data models, rulesets, and integrations
Establish and enforce GIS and design standards across the organization
Drive system improvements that increase accuracy, speed, and data reliability
Owner of UAT testing requirements for system performance & agility
Advanced Engineering Support & Problem Resolution
Provide expert-level review and troubleshooting for fiber designs, redlines, routing issues
Resolve escalated issues from engineering, construction, operations and PMO

What we offer

competitive medical, dental, vision, and life insurance
employee assistance program
401K plan with company match
host of voluntary benefits

Fulltime

Business Solution Lead

The Business Solution Lead drives end-to-end business process and technology sol...

Location

United States , San Diego

Salary:

60.00 - 65.00 USD / Hour

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

4+ years experience in Salesforce.com (Service, Field Service, Communities, Sales) and/or SAP (ECC/CRM, S/4 Hana) preferred
4+ years translating stakeholders requests into enterprise technical requirements preferred
Strong experience business process mapping new and existing functionality
Experience working with both Agile and traditional waterfall project management teams
Expert with MS Office Suite including Excel, PPT, and Visio
Experience working in a service organization
Experience with remediation/recall management processes
Medical device or Industrial equipment service and support
Experience leading team discussions in agile-scrum environments
Change management experience, particularly implementing new enterprise technology

Job Responsibility

Accountable for high level solution design
Ensure impacts of design decisions are broadly understood and supported
Authors and analyzes business requirements, translates requirements to detailed/technical level requirements, identifies gaps in requirements and addresses those gaps
Identifies system integration points that impact projects LOE/team resources
Creates/maintains technical project artifacts including business process flow charts, as-is/to-be architecture diagrams, user requirements specifications, data migration plans, testing strategy, solution confirmations, and job aids
Leads option analysis and pros/cons discussions to drive critical decision making
Proactively identify, communicate, manage technical project risks, and mitigation plans
Keep up to date with technology and industry trends and communicates impact to the technology road map
Partner with Product Manager/Technical Product Owner to lead deep dive requirements gathering workshops within the service work stream, provide solution confirmations, and facilitate stakeholder alignment on solution rationale
Partner with Product Managers/Technical Product Owners across business units to align solutions to priorities

Fulltime

Tier II IT Support Engineer

Robert Half

Location:
United States , Tampa

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 23, 2025

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