Tier I Help Desk Support Technician Job at Robert Half (Chattanooga)

Help Desk Technician

We are looking for a customer-focused Help Desk Technician to deliver advanced t...

Location

United States , Austin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of experience in IT support, desktop support, or service desk environments, with exposure to Tier 2 issue resolution
Demonstrated ability to troubleshoot Windows 10/11, Microsoft Windows environments, macOS systems, and common enterprise applications
Hands-on experience supporting Active Directory or Azure AD/Entra ID for user access, authentication, and account administration
Familiarity with Microsoft 365 services, including tools used for email, collaboration, file sharing, and communication
Experience working with endpoint management solutions and device support processes for desktops, laptops, and mobile devices
Working knowledge of core networking concepts such as IP connectivity, wireless access, DNS, DHCP, and general network troubleshooting
Background using ticketing systems to document, prioritize, and resolve service desk tickets in a structured support environment
Strong communication, organization, and multitasking skills with the ability to maintain a high level of customer service in a fast-paced setting

Job Responsibility

Resolve escalated support requests by diagnosing and addressing more advanced hardware, software, account, and connectivity issues that move beyond first-level support
Investigate recurring technical problems to determine root causes and implement lasting solutions that improve service stability
Manage incidents and service requests through the full ticket lifecycle while meeting established response times and business priorities
Partner with senior technical teams and external providers when specialized expertise is needed to restore service or address ongoing problems
Configure, deploy, and support endpoint devices, including Windows computers, macOS systems, and mobile equipment used across the organization
Administer and troubleshoot workplace technologies such as Microsoft 365, identity and access tools, and collaboration platforms to keep users productive
Create and maintain accurate support documentation, including ticket details, resolution steps, and knowledge resources for future reference
Identify service trends and recommend workflow improvements, preventive actions, or automation opportunities to reduce repeat incidents
Assist with employee onboarding and offboarding by preparing devices, assigning access, and ensuring account changes follow security requirements
Provide day-to-day guidance to entry-level support staff and communicate clearly with users and stakeholders on issue status and next steps

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

It Help Desk Technician

As a Help Desk Technician, you will assist clients with technical issues via pho...

Location

United States

Salary:

40000.00 - 45000.00 USD / Year

Darkhorse Technologies

Expiration Date

Until further notice

Requirements

Excellent verbal and written communication skills
Proven time management skills
Proven reliability and the ability to work independently
Excellent customer service skills
Problem solving and troubleshooting skills
1-2 years of tech support experience is preferred
1-2 years of customer service experience
Bachelor's degree in Information Technology or Computer Science is preferred

Job Responsibility

Provide excellent customer service via phone and remote technical support
Walk clients through diagnostic procedures to identify and resolve errors
Communicate with vendors to request service, update, and resolve open tickets
Adhere to established methods for responding to and documenting support requests
Perform maintenance tasks on end user devices
Provide ongoing user training and self-fix solutions to clients
Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
Handle technical requests such as password resets, drive mapping, and user accounts setup
Provide limited Saturday coverage as part of an on-call rotation schedule
Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients' printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer

Fulltime

Help Desk Technician II

The Help Desk Technician II provides workstation phone, off site and onsite supp...

Location

United States , Los Angeles

Salary:

55245.00 - 82867.00 USD / Year

L.A. Care Health Plan

Expiration Date

Until further notice

Requirements

High School Diploma/or High School Equivalency Certificate
At least 2 years of experience in Call Center Help desk, configuring & administering networked computer systems in a Windows environment
Experience with MS Office 365 Suite, Aruze Active Directory, Intune, and, Laptops/Desktops configuration
Experience with diagnosing and troubleshooting hardware, software, and network-related issues
Experience providing support to remote and mobile laptop/desktop users
Experience in Hardware maintenance tasks (Hardware refresh, laptop build, profiling, re-builds)
Experience with ticketing systems (e.g., Jira Service Management)
Familiar in configuring remote LAN access for VPN
Strong written and verbal communication skills
Ability to log all calls into ticketing systems (e.g. Jira Service Management)

Job Responsibility

Create Jira Service Management (JSM) Tickets with detailed information for all calls and ensure users are kept informed of the status of their requests by entering notes in the ticket's notes section
Adhere to established Jira Service Management Service Level Agreements (SLAs)
Provide 1st and 2nd -tier user support
Help users resolve system problems, utilize standard software, and maintain standard hardware
Respond to user inquiries and technical issues via phone, email, or chat in a timely and professional manner
Participate on an on-call rotation for afterhours support
Install, configure, and assist with the setup of new hardware and software for employees
Manage and ensure On/Off Boarding process are carried through per established Standard Operation Procedure (SOP)
Create standard accounts for new users for workstation login or email
Assign users to established groups and assign standard file permissions on appropriate servers

What we offer

Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)

Fulltime

End User Support Technician Tier 2

Location

United States , Gaithersburg

Salary:

Not provided

Beazer Homes

Expiration Date

Until further notice

Requirements

High school diploma or GED required
prefer Associate's degree or higher
A+
Microsoft Office Specialist
Microsoft 365 Certified: Modern Desktop Administrator Associate (Windows 10)
1 year of relevant experience in a technical help desk environment
Valid driver's license, insurance and reliable personal vehicle

Job Responsibility

Provide troubleshooting and resolution for workstation, server, and communications software and hardware issues
Open, update, track, and close tickets in the ticket management system with minimal assistance from the Tier 3 technician and the Technical Account Manager
Create clear, concise documentation in instructional knowledge-based articles
Collaborate with the Tier 3 Technician, Technical Account Manager and Client Technology Manager to escalate and resolve complex issues
Provide supplementary technical assistance to Technical Account Managers and Client Technology Managers on special projects
Participate in Client Business Reviews when requested
Provide onsite support for clients upon request from the Client Technology Manager

Fulltime

IT Help Desk Technician

Tech Tier 1 - Personnel filling this position are responsible for secure, accura...

Location

United States , Newkirk

Salary:

21.00 USD / Hour

7 Clans Casinos

Expiration Date

Until further notice

Requirements

Basic understanding of desktop operating systems, various software applications and PC/Server/Network hardware
Resolving tickets within the customer SLAs
Providing Great Customer Service
Basic understanding of principles and theories of network systems and management
Basic understanding of Internet technologies and products
Basic understanding of electrical safety procedure
One year of college course work or one year providing end user support for desktop and application software, or one year installing, upgrading, and troubleshooting computer networks
Guest Service experience preferred, however not required
Must be at least 18 years of age
Must be able to provide all documents required to show the incumbent is eligible to work in the United States

Job Responsibility

Ensure reliable functionality of all information systems supporting each department
Install, test, and configure workstations, peripheral equipment, and software
Create and manage user and computer accounts to include assigning to appropriate groups
Install network cabling systems and equipment such as printers, network interface cards, and switches
Escalate or involve complex problems to appropriate Help Desk Tier 2, Help Desk Tier 3, or vendors for troubleshooting and resolution
Act as the initial contact for all end-users that need technical support
Provide technical network problem resolution to customer end-users by performing question / problem diagnosis and guiding users through step-by-step solutions
Answering the help desk phone, creating new tickets, updating existing tickets, and responding to tickets assigned as appropriate in a prompt manner to minimize impact to casino operations
Clearly communicate technical solutions in a user-friendly professional manner and assist Tier 2, Tier 3, and other team members as needed
Document with pertinent data all work performed within the designated trouble-ticket system

Fulltime

Help Desk Technician

IT360, Inc. is seeking a motivated Help Desk Technician to join our support team...

Location

United States , Peoria

Salary:

36000.00 - 50000.00 USD / Year

IT360

Expiration Date

Until further notice

Requirements

1+ years of experience in IT support or technical customer service
Familiarity with Microsoft environments (Windows 10/11, Office 365, Active Directory basics)
Knowledge of remote access tools, printers, and basic networking concepts
Strong interpersonal and communication skills
Ability to handle multiple priorities and adapt in a fast-paced environment
Strong problem-solving mindset and attention to detail

Job Responsibility

Provide Tier 1 technical support for desktops, laptops, printers, and core Microsoft applications
Troubleshoot basic issues involving Windows OS, Office 365, and line-of-business applications
Provide basic support for network connectivity, firewalls, VPNs, and remote desktop access
Respond to alerts from remote monitoring tools and take appropriate action via service tickets
Document all work performed and maintain detailed records in the PSA/ticketing system
Maintain communication with clients on issue status, timelines, and resolution updates
Escalate unresolved or complex issues to Tier 2 team members when appropriate
Maintain client satisfaction through responsive, professional communication
Coordinate with the Service Desk Dispatcher to ensure efficient ticket routing
Accurately track time, tasks, and expenses within ticketing platform

What we offer

Health insurance allowance up to $500/month
Employer-paid group life insurance policy valued at $100,000
4% employer match on retirement savings plan
High-speed internet reimbursement up to $40/month
$40/month cellular phone allowance
8 paid holidays annually
Paid vacation: 5 days/year to start, increasing to 10 days/year after 3 years of service
Access to Safe Ride Home Program (Uber ridesharing)

Fulltime

Help Desk Technician

Location

United States , Rock Hill

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a helpdesk, IT support, or technical support role
Basic knowledge of Windows OS, Microsoft Office/Microsoft 365, and desktop troubleshooting
Familiarity with Active Directory (user account management, password resets)
Understanding of basic networking concepts (TCP/IP, Wi-Fi, VPN)
Experience using a ticketing system or helpdesk software
Strong problem-solving skills and attention to detail
Excellent communication and interpersonal skills
Exposure to remote support tools (e.g., TeamViewer, Remote Desktop)
Basic hardware troubleshooting experience (laptops, desktops, peripherals)
CompTIA A+ or similar certification (or willingness to obtain)

Job Responsibility

Provide Tier 1-2 technical support via phone, email, and ticketing systems
Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity
Set up and configure user accounts, email, and access permissions
Support Windows-based systems, Microsoft 365 applications, and endpoint devices
Document incidents, resolutions, and escalate more complex issues to higher-level support teams
Assist with onboarding/offboarding by provisioning equipment and system access
Maintain accurate records of IT assets and support activities
Deliver excellent customer service and communicate technical issues clearly to non-technical users
Follow standard IT procedures and contribute to knowledge base documentation

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

Help Desk Technician

The Early Career Help Desk Technician provides first‑level technical support to ...

Location

United States , Oakland Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent (Associate’s or Bachelor’s degree in IT or related field is a plus)
Basic understanding of computer systems, operating systems, and networking concepts
Familiarity with Windows and/or macOS environments
Strong customer service and communication skills
Ability to follow instructions, document work, and learn new technologies
Reliable, punctual, and eager to grow in an IT support role

Job Responsibility

Provide Tier 1 technical support for desktops, laptops, mobile devices, and peripherals
Respond to tickets, emails, and phone requests in a timely and professional manner
Troubleshoot basic hardware, software, and connectivity issues
Assist with user account setup, password resets, and access requests
Support Windows and/or macOS operating systems and common business applications
Document issues, troubleshooting steps, and resolutions in the ticketing system
Escalate complex issues to Tier 2 or specialized IT teams as needed
Assist with onboarding/offboarding tasks and workstation setup
Follow IT procedures, security policies, and service standards

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

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Tier I Help Desk Support Technician

Job Description

Job Responsibility

Requirements

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