Tier I Help Desk Support Technician Job at Robert Half (Chattanooga)

Desktop Technician – Mid Level

Under general supervision, the Desktop Support Specialist provides friendly, cus...

Location

United States , Orange

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

2–3+ years of Tier 1–2 desktop or help desk experience in a Microsoft environment
Strong working knowledge of Microsoft Office Suite and Windows OS troubleshooting
Foundational understanding of Intune, Config Manager, and Active Directory
Excellent communication and interpersonal skills, with the ability to stay friendly, patient, and helpful under pressure
Self-motivated, curious, and eager to learn and grow into future IT roles
Team-oriented with a “roll up your sleeves” attitude—no “bare minimum” mentality
Must work on-site five days per week
Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience

Job Responsibility

Deliver exceptional customer service and technical support primarily over the phone, with some in-person assistance
Troubleshoot and resolve hardware, software, and connectivity issues, ensuring timely documentation in the ticketing system
Support and maintain Windows desktop environments, including Microsoft 365, Intune, Configuration Manager, and Active Directory
Perform computer imaging, upgrades, installations, and configuration changes
Assist with audiovisual setup and other technology needs for presentations and meetings
Participate in planning and implementing desktop-related projects, rollouts, and preventive maintenance
Coordinate third-party vendor support as needed

What we offer

Medical benefits
Paid vacation
Paid holidays
401K

Fulltime

Desktop Support Technician Tier 1

The Tier 1 Desktop Support Technician will be the first point of contact for IT ...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

1+ years of experience in IT support, help desk, or a related role
Proficiency in Windows 10/11, macOS, and Microsoft 365 applications
Basic understanding of networking fundamentals (TCP/IP, Wi-Fi, VPN, DNS)
Strong troubleshooting skills for hardware, software, and peripherals
Ability to explain technical concepts to non-technical users with patience and clarity
Excellent customer service, problem-solving, and communication skills

Job Responsibility

Respond to help desk tickets, emails, and phone calls to resolve IT issues
Learn our TMS (Transportation Management System) Application, and provide support for our users
Troubleshoot and resolve hardware and software problems on Windows/Mac computers, printers, and mobile devices
Assist users with common applications such as Microsoft 365, Teams, Web Browsers, and other common office applications
Reset passwords, manage user accounts, and support access control policies
Set up and configure new workstations, laptops, and peripherals
Install and update software, drivers, and security patches
Maintain IT asset inventory, tracking hardware and software assignments
Assist in troubleshooting basic network issues (Wi-Fi, VPN, DNS, connectivity)
Ensure proper setup and functionality of VoIP phones and collaboration tools

Fulltime

Help Desk Analyst

The Help Desk Analyst serves as the primary point of contact for all IT-related ...

Location

United States , Detroit

Salary:

Not provided

Motor City Electric

Expiration Date

Until further notice

Requirements

Experience supporting Windows-based desktops and laptops
Experience supporting iOS devices (iPhones and iPads)
Familiarity with Microsoft Surface devices
Familiarity with Microsoft 365 applications and common business software
Basic understanding of networking concepts (LAN/WAN, printers, connectivity)
Basic understanding of cellular hotspots and mobile connectivity
Experience using ticketing systems is preferred
Strong verbal and written communication skills
Customer-focused mindset with patience and professionalism
Strong organizational skills and attention to detail

Job Responsibility

Act as the first point of contact for IT support via ticketing system, phone, email, and walk-up requests
Gather detailed information from users to accurately diagnose issues and determine priority
Log, categorize, update, and close support tickets in accordance with IT procedures
Communicate clearly with users regarding issue status, next steps, and resolution timelines
Provide Tier-1 technical support for common end-user issues
Provide Tier-1 support for mobile and field devices
Perform first-level troubleshooting for connectivity issues at jobsites
Perform remote and onsite troubleshooting as required
Verify issue resolution with users before ticket closure
Escalate hardware failures and warranty-related issues to Desktop Support Technicians

IT Support Technician

We are partnering with a client based in Duluth, GA that is looking to add a mot...

Location

United States , Duluth

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Hands-on experience or strong interest in IT hardware support
Experience in a Tier 1 IT support or help desk environment
Ability to troubleshoot laptops, desktops, and basic hardware components
Working knowledge of Windows and Mac operating systems (Linux a plus)
Familiarity with Active Directory
Strong communication skills, positive attitude, and strong work ethic
Motivated self-starter with a desire to learn and grow

Job Responsibility

Provide Tier 1 technical support for end users, troubleshooting hardware and software issues
Diagnose, troubleshoot, and perform minor PC hardware repairs (RAM replacement, SSD cloning/replacement, basic troubleshooting)
Assist with software installation, configuration, and basic system maintenance
Support laptops and desktop systems in a primarily Windows environment, with some Mac and Linux exposure
Support and troubleshoot Windows, Mac, and Linux operating systems
Assist with Active Directory user and device management
Support warehouse systems, including SAP/Latitude (prior experience not required
willingness to learn is important)
Partner with teammates to provide day-to-day IT support and assist the IT Supervisor as needed

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

Service Desk Analyst

The Service Desk Analyst is responsible for supporting the functional and operat...

Location

United States , San Antonio

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High School Diploma

Job Responsibility

Provides first level hardware and software technical support to include password resets in a professional and timely manner, while ensuring Five-Star Customer Service to both CHRISTUS Health and external customers seeking assistance from the Service Desk through phone calls, emails, or self service tickets
Provides effective Five-Star Customer Service by being polite, courteous, and friendly towards all customers at all times
Acknowledges customers immediately in order to determine need and helps the customer resolve issues or requests
Participates in departmental programs that promote and deliver exceptional customer service
Provides customers with assistance in understanding and making appropriate use of software tools and various applications and equipment such as, but not limited to MEDITECH, Microsoft Office Suite, WYSE/PC terminals, and printers to support end user and/or customer requests
Answers customer questions and concerns regarding system operations and responds proactively in resolving system issues by assessing the extent of problem and escalating the issue to next level support when necessary
Determines higher tiered or second level support group responsible if First Call Resolution does not occur
Adheres to all established Service Desk policies, procedures, and guidelines for processing, escalating, notifying and closing customer calls
Fully documents all associated resolutions and/or actions taken in the ticketing software system, including but not limited to, description of incident, information on the customer and hardware used, troubleshooting methods performed, and actions taken to final resolution and furthermore communicates resolution/escalation to the customer
Manages Support Teams Service Desk dockets to ensure customer SLAs are being adhered to

Fulltime

Help Desk Technician

IT360, Inc. is seeking a motivated Help Desk Technician to join our support team...

Location

United States , Peoria

Salary:

36000.00 - 50000.00 USD / Year

IT360

Expiration Date

Until further notice

Requirements

1+ years of experience in IT support or technical customer service
Familiarity with Microsoft environments (Windows 10/11, Office 365, Active Directory basics)
Knowledge of remote access tools, printers, and basic networking concepts
Strong interpersonal and communication skills
Ability to handle multiple priorities and adapt in a fast-paced environment
Strong problem-solving mindset and attention to detail

Job Responsibility

Provide Tier 1 technical support for desktops, laptops, printers, and core Microsoft applications
Troubleshoot basic issues involving Windows OS, Office 365, and line-of-business applications
Provide basic support for network connectivity, firewalls, VPNs, and remote desktop access
Respond to alerts from remote monitoring tools and take appropriate action via service tickets
Document all work performed and maintain detailed records in the PSA/ticketing system
Maintain communication with clients on issue status, timelines, and resolution updates
Escalate unresolved or complex issues to Tier 2 team members when appropriate
Maintain client satisfaction through responsive, professional communication
Coordinate with the Service Desk Dispatcher to ensure efficient ticket routing
Accurately track time, tasks, and expenses within ticketing platform

What we offer

Health insurance allowance up to $400/month
Employer-paid group life insurance policy valued at $100,000
3% employer match on retirement savings plan
High-speed internet reimbursement up to $40/month
$40/month cellular phone allowance
8 paid holidays annually
Paid vacation: 5 days/year to start, increasing to 10 days/year after 3 years of service
Access to Safe Ride Home Program (Uber ridesharing)
May be eligible for performance-based incentives

Fulltime

IT Systems Technician

SBS Helpdesk Position

Location

United States , Montgomery

Salary:

Not provided

Dash Technologies

Expiration Date

Until further notice

Requirements

1 year Service/Help Desk experience
General knowledge of troubleshooting and Tier 1 application support
Great customer service skills
Excellent communication skills both written and verbal
Good understanding of computers, operating systems, Office 365, and various technology products
Proficient with MS Office Word and Excel - Demonstrated ability to produce and edit documentation: (e.g. wireframes/ mockups/ prototypes/ report design etc.)
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amount of information with attention to detail and accuracy
Ability to take initiative, prioritize duties, problem solve, work independently and within a team environment, pay close attention to detail, meet deadlines, do appropriate follow-up
High school diploma with 1 year troubleshooting software (IT Tech)

Job Responsibility

Serve as the 1st Point of Contact for clients and customers
Perform general troubleshooting with customer via phone or email contact
Document client/customer issues and requests, troubleshooting steps, and resolutions via ServiceNow ticketing system
Route unresolved tickets to appropriate Tier 2 staff
Follow-up and update clients/customers and internal teams as appropriate
Follow, review, and update all Service Desk procedures
Limited systems administration work
Diagnose and resolve problems using documented procedures and checklists in the performance of most responsibilities
Resolve, escalate, and track customer service tickets through to resolution

Fulltime

IT Help Desk Technician

As a Help Desk Technician, you will assist clients with technical issues via pho...

Location

United States

Salary:

40000.00 - 45000.00 USD / Year

Darkhorse Technologies

Expiration Date

Until further notice

Requirements

Excellent verbal and written communication skills
Proven time management skills
Proven reliability and the ability to work independently
Excellent customer service skills
Problem solving and troubleshooting skills
1-2 years of tech support experience is preferred
1-2 years of customer service experience
Bachelor’s degree in Information Technology or Computer Science is preferred

Job Responsibility

Provide excellent customer service via phone and remote technical support
Walk clients through diagnostic procedures to identify and resolve errors
Communicate with vendors to request service, update, and resolve open tickets
Adhere to established methods for responding to and documenting support requests
Perform maintenance tasks on end user devices
Provide ongoing user training and self-fix solutions to clients
Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
Handle technical requests such as password resets, drive mapping, and user accounts setup
Provide limited Saturday coverage as part of an on-call rotation schedule
Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients’ printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer

Fulltime

Tier I Help Desk Support Technician

Robert Half

Location:
United States , Chattanooga

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 01, 2026

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