Tier I Help Desk Support Technician Job at Robert Half (Chattanooga)

Desktop Technician – Mid Level

Under general supervision, the Desktop Support Specialist provides friendly, cus...

Location

United States , Orange

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

2–3+ years of Tier 1–2 desktop or help desk experience in a Microsoft environment
Strong working knowledge of Microsoft Office Suite and Windows OS troubleshooting
Foundational understanding of Intune, Config Manager, and Active Directory
Excellent communication and interpersonal skills, with the ability to stay friendly, patient, and helpful under pressure
Self-motivated, curious, and eager to learn and grow into future IT roles
Team-oriented with a “roll up your sleeves” attitude—no “bare minimum” mentality
Must work on-site five days per week
Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience

Job Responsibility

Deliver exceptional customer service and technical support primarily over the phone, with some in-person assistance
Troubleshoot and resolve hardware, software, and connectivity issues, ensuring timely documentation in the ticketing system
Support and maintain Windows desktop environments, including Microsoft 365, Intune, Configuration Manager, and Active Directory
Perform computer imaging, upgrades, installations, and configuration changes
Assist with audiovisual setup and other technology needs for presentations and meetings
Participate in planning and implementing desktop-related projects, rollouts, and preventive maintenance
Coordinate third-party vendor support as needed

What we offer

Medical benefits
Paid vacation
Paid holidays
401K

Fulltime

Help Desk Manager

We are looking for a skilled Help Desk Manager to join our team in Davenport, Io...

Location

United States , Davenport

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in service desk or help desk management
Proven leadership skills with experience managing teams and optimizing workflows
Proficiency in managing ticketing systems, such as Halo or similar platforms
Strong technical knowledge of Active Directory and IT support processes
Ability to handle Tier 1 through Tier 3 tickets with efficiency and accuracy
Experience in business process improvement and KPI reporting
Excellent communication skills for team collaboration and customer interactions

Job Responsibility

Supervise and guide service desk technicians to ensure efficient handling of daily workflows and tasks
Manage ticketing systems, ensuring proper categorization and resolution of Tier 1 through Tier 3 support tickets
Optimize internal processes to improve service delivery and streamline operations
Monitor and report on key performance metrics (KPIs) to identify areas for improvement
Address escalated issues and ensure timely resolutions to maintain customer satisfaction
Implement best practices for service desk operations and staff management
Facilitate training and development programs to enhance the skills of service desk personnel
Collaborate with other departments to align service desk operations with overall business goals
Oversee call volume management, ensuring technicians handle 15-20 calls per day effectively
Leverage IT consulting experience or expertise in Active Directory to support technical needs

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Help Desk Technician

We are looking for a dependable and customer-focused Help Desk Technician to sup...

Location

United States , Charlotte

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years of Help Desk or desktop support experience
Strong troubleshooting skills across Windows environments
Basic understanding of networking concepts (IP, DNS, DHCP)
Familiarity with Active Directory and ticketing systems
Strong communication and time management skills
Ability to manage multiple tickets in a structured SLA-driven environment

Job Responsibility

Respond to and resolve support tickets for desktops, laptops, and peripherals
Troubleshoot Windows OS, Microsoft 365, and basic networking issues
Manage Active Directory tasks (password resets, unlocks, group permissions)
Support printers, mobile devices, and remote users
Escalate complex issues to Tier 2 or Tier 3 teams
Document troubleshooting steps and maintain accurate ticket updates
Assist with hardware deployments and workstation setups

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan
free online training

Help Desk Analyst

The Help Desk Analyst serves as the primary point of contact for all IT-related ...

Location

United States , Detroit

Salary:

Not provided

Motor City Electric

Expiration Date

Until further notice

Requirements

Experience supporting Windows-based desktops and laptops
Experience supporting iOS devices (iPhones and iPads)
Familiarity with Microsoft Surface devices
Familiarity with Microsoft 365 applications and common business software
Basic understanding of networking concepts (LAN/WAN, printers, connectivity)
Basic understanding of cellular hotspots and mobile connectivity
Experience using ticketing systems is preferred
Strong verbal and written communication skills
Customer-focused mindset with patience and professionalism
Strong organizational skills and attention to detail

Job Responsibility

Act as the first point of contact for IT support via ticketing system, phone, email, and walk-up requests
Gather detailed information from users to accurately diagnose issues and determine priority
Log, categorize, update, and close support tickets in accordance with IT procedures
Communicate clearly with users regarding issue status, next steps, and resolution timelines
Provide Tier-1 technical support for common end-user issues
Provide Tier-1 support for mobile and field devices
Perform first-level troubleshooting for connectivity issues at jobsites
Perform remote and onsite troubleshooting as required
Verify issue resolution with users before ticket closure
Escalate hardware failures and warranty-related issues to Desktop Support Technicians

IT Support Technician

We are partnering with a client based in Duluth, GA that is looking to add a mot...

Location

United States , Duluth

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Hands-on experience or strong interest in IT hardware support
Experience in a Tier 1 IT support or help desk environment
Ability to troubleshoot laptops, desktops, and basic hardware components
Working knowledge of Windows and Mac operating systems (Linux a plus)
Familiarity with Active Directory
Strong communication skills, positive attitude, and strong work ethic
Motivated self-starter with a desire to learn and grow

Job Responsibility

Provide Tier 1 technical support for end users, troubleshooting hardware and software issues
Diagnose, troubleshoot, and perform minor PC hardware repairs (RAM replacement, SSD cloning/replacement, basic troubleshooting)
Assist with software installation, configuration, and basic system maintenance
Support laptops and desktop systems in a primarily Windows environment, with some Mac and Linux exposure
Support and troubleshoot Windows, Mac, and Linux operating systems
Assist with Active Directory user and device management
Support warehouse systems, including SAP/Latitude (prior experience not required
willingness to learn is important)
Partner with teammates to provide day-to-day IT support and assist the IT Supervisor as needed

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

Service Desk Analyst

The Service Desk Analyst is responsible for supporting the functional and operat...

Location

United States , San Antonio

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High School Diploma

Job Responsibility

Provides first level hardware and software technical support to include password resets in a professional and timely manner, while ensuring Five-Star Customer Service to both CHRISTUS Health and external customers seeking assistance from the Service Desk through phone calls, emails, or self service tickets
Provides effective Five-Star Customer Service by being polite, courteous, and friendly towards all customers at all times
Acknowledges customers immediately in order to determine need and helps the customer resolve issues or requests
Participates in departmental programs that promote and deliver exceptional customer service
Provides customers with assistance in understanding and making appropriate use of software tools and various applications and equipment such as, but not limited to MEDITECH, Microsoft Office Suite, WYSE/PC terminals, and printers to support end user and/or customer requests
Answers customer questions and concerns regarding system operations and responds proactively in resolving system issues by assessing the extent of problem and escalating the issue to next level support when necessary
Determines higher tiered or second level support group responsible if First Call Resolution does not occur
Adheres to all established Service Desk policies, procedures, and guidelines for processing, escalating, notifying and closing customer calls
Fully documents all associated resolutions and/or actions taken in the ticketing software system, including but not limited to, description of incident, information on the customer and hardware used, troubleshooting methods performed, and actions taken to final resolution and furthermore communicates resolution/escalation to the customer
Manages Support Teams Service Desk dockets to ensure customer SLAs are being adhered to

Fulltime

Community Solutions Field Support Specialist I

Working under direct supervision in a team environment, responsible for providin...

Location

United States , Durham

Salary:

Not provided

Spectrum

Expiration Date

Until further notice

Requirements

Ability to read, write, speak and understand English
Excellent customer service and communication skills
Basic knowledge of HFC network concepts, DOCSIS and end-user support principles
Ability to communicate professionally, effectively, and courteously with customers, coworkers and constituencies outside the organization using a variety of communication formats (email, chat, in-person, and telephone)
Basic knowledge of Managed WiFi tools and basic ability to use the tools to effectively troubleshoot basic WiFi related issues
Ability to work well with others as part of a team environment
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
Basic knowledge of Charter products and services and familiar with appropriate terms and abbreviations when discussing industry concepts and issues
Basic knowledge of desktop computer hardware and software (e.g. monitoring tools) used to analyze network performance
Ability to use online knowledge systems and search for reference procedures and work aids (i.e. paperless resources)

Job Responsibility

Actively and consistently supports all efforts to simplify and enhance the customer experience
Able to perform basic troubleshooting and tasks associated to break fix diagnosis and work order entry
Carries out tasks in support of activation of new properties, as well as, support of previously installed properties
Possesses a basic understand of network architecture, topology principles, troubleshooting and provisioning standards in support of field technician calls during customer appointments
Accesses and analyzes network device configuration for troubleshooting and activation activities
Help drive field productivity through efficient call handling and support
Provide Work Order support in adjusting, closing, and Equipment Add or Remove
Makes outbound and receives inbound calls to coordinate proactive maintenance activities for Field Technician teams
Creates, manages and resolves work orders for all activities routed to a field technician from all work sources either through automation or manually including activities that may be ticketed in another system such as the Biller, Remedy, or through any other ticketing process
Maintains strong positive relationships with customers and peer groups and interacts with the other departments within the organization in supporting our end customers

What we offer

A comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life

Fulltime

Help Desk Technician

IT360, Inc. is seeking a motivated Help Desk Technician to join our support team...

Location

United States , Peoria

Salary:

36000.00 - 50000.00 USD / Year

IT360

Expiration Date

Until further notice

Requirements

1+ years of experience in IT support or technical customer service
Familiarity with Microsoft environments (Windows 10/11, Office 365, Active Directory basics)
Knowledge of remote access tools, printers, and basic networking concepts
Strong interpersonal and communication skills
Ability to handle multiple priorities and adapt in a fast-paced environment
Strong problem-solving mindset and attention to detail

Job Responsibility

Provide Tier 1 technical support for desktops, laptops, printers, and core Microsoft applications
Troubleshoot basic issues involving Windows OS, Office 365, and line-of-business applications
Provide basic support for network connectivity, firewalls, VPNs, and remote desktop access
Respond to alerts from remote monitoring tools and take appropriate action via service tickets
Document all work performed and maintain detailed records in the PSA/ticketing system
Maintain communication with clients on issue status, timelines, and resolution updates
Escalate unresolved or complex issues to Tier 2 team members when appropriate
Maintain client satisfaction through responsive, professional communication
Coordinate with the Service Desk Dispatcher to ensure efficient ticket routing
Accurately track time, tasks, and expenses within ticketing platform

What we offer

Health insurance allowance up to $400/month
Employer-paid group life insurance policy valued at $100,000
3% employer match on retirement savings plan
High-speed internet reimbursement up to $40/month
$40/month cellular phone allowance
8 paid holidays annually
Paid vacation: 5 days/year to start, increasing to 10 days/year after 3 years of service
Access to Safe Ride Home Program (Uber ridesharing)
May be eligible for performance-based incentives

Fulltime

Tier I Help Desk Support Technician

Robert Half

Location:
United States , Chattanooga

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 01, 2026

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