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Tier 3 Engineer

https://www.hpe.com/ Logo

Hewlett Packard Enterprise

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Location:
India, Bangalore

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

The role of Tier 3 Engineer involves delivering expertise in Linux OS, VMware vSphere, and HPE Compute infrastructures to provide advanced support for global HPE customers. This position requires collaboration, mentorship, and process improvement, operating within a dynamic and diverse environment.

Job Responsibility:

  • Provide advanced support and strategic guidance
  • Lead complex issues, root cause analysis, and performance tuning
  • Support transition and transformation initiatives, migrations, upgrades, and automation
  • Act as a technical liaison between internal teams, customers, and third-party vendors
  • Mentor junior engineers and contribute to knowledge sharing and process improvement
  • Resolve customer’s issues via telephone, email, or remote sessions
  • Identify and escalate issues in a timely manner to vendor according to process guidelines
  • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
  • Collaborate with other technology teams in diagnosing and isolating the cause of complex issues
  • Maintain quality on case documentation, SLA timeframes and operational metrics
  • Perform within the Productivity Measure of the team (scorecard)
  • Handle Problem Management, Post Incident Reviews and RCA.

Requirements:

  • Bachelor’s degree in Engineering (or Equivalent)
  • Minimum 8 years of relevant experience in Enterprise Managed Service environment
  • Expertise in HPE Synergy and Proliant servers
  • Expertise in RedHat Linux
  • Expertise in VMware vSphere and SRM
  • Certification on the latest tracks of RHCE, RHCSA is required
  • Certification on the latest tracks like VMware VCP and HPE Service Guard is an added advantage
  • ITIL foundation certification on the latest track is preferred
  • Experience in leading technical teams or Projects is an added advantage
  • Flexible working in 24/7 support environment
  • Minimum level should be SPE if applying as part of Internal Job Posting.

Nice to have:

  • Certification on the latest tracks like VMware VCP and HPE Service Guard
  • ITIL foundation certification on the latest track is preferred
  • Experience in leading technical teams or Projects.
What we offer:
  • Comprehensive suite of benefits that support physical, financial and emotional wellbeing
  • Specific programs for career development
  • Unconditional inclusion in the workplace.

Additional Information:

Job Posted:
June 20, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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