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Tier 3 Engineer – Linux, VMware, Compute

India, Bangalore · Job Posted June 20, 2025
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Job Description

The engineer is required to have strong Admin, Operate and Manage skills in Linux OS, VMware vSphere and HPE Compute Infrastructures to provide services for global HPE customers. Candidate should have a strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and adapt quickly

Job Responsibility

  • Provide advanced support and strategic guidance
  • Lead complex issues, root cause analysis, and performance tuning
  • Supports transition and transformation initiatives, migrations, upgrades, and automation
  • Acts as a technical liaison between internal teams, customers, and third-party vendors
  • Mentor junior engineers and contribute to knowledge sharing and process improvement
  • Resolve customer’s issues via telephone, email, or remote sessions
  • Identify and escalate issues in a timely manner to vendor according to process guidelines
  • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools
  • Collaborate with other technology teams in diagnosing and isolating the cause of complex issues
  • Maintain quality on case documentation, SLA timeframes, and operational metrics
  • Handle Problem Management, Post Incident Reviews and RCA

Requirements

  • Bachelor’s degree in Engineering (or Equivalent)
  • Minimum 8 years of relevant experience in Enterprise Managed Service environment
  • Expertise in HPE Synergy and Proliant servers
  • Expertise in RedHat Linux
  • Expertise in VMware vSphere and SRM
  • Certification on the latest tracks of RHCE, RHCSA is required
  • Certification on the latest tracks like VMware VCP and HPE Service Guard is an added advantage
  • ITIL foundation certification on the latest track is preferred
  • Experience in leading technical teams or Projects is an added advantage
  • Flexible working in 24/7 support environment

Nice to have

  • Certification on the latest tracks like VMware VCP and HPE Service Guard
  • ITIL foundation certification on the latest track
  • Experience in leading technical teams or Projects

What we offer

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

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