Tier 2 Windows Help Desk Job at NTT DATA (Norfolk)

Help Desk Tier 2 - Senior

Provides Tier 2 desktop support to users for PC, server, mainframe applications,...

Location

United States , Mountain View

Salary:

Not provided

AAC

Expiration Date

Until further notice

Requirements

Must have an active DOD Secret security clearance
Must have an active Security+ certification
Requires a bachelor’s degree and a minimum of ten years of IT experience, of which at least six years must be specialized in Tier 2 support
Additional education or experience may be substituted for some education/experience requirements
Required experience includes imaging of new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC’s, laptops, mobile devices, printers), PC operating systems, (e.g., Windows 10/11, MacOS, iOS), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, and other standard end user managed tools and peripherals
ITSM ticketing system experience required (e.g., Remedy, ServiceNow)
Must have a positive and patient customer service attitude, and the ability to effectively communicate orally and in writing
Must be able to work independently and within a team

Job Responsibility

Provides Tier 2 desktop support to users for PC, server, mainframe applications, and hardware including operating systems, email, standard desktop applications, printers, mobile devices and other standard end user managed tools, HW, and peripherals
Images new computers using a standard-image as well as securely wiping hard drives
Provisions and de-provisions equipment and accounts in support of during end user on- and off- boarding
Documents, tracks, resolves, and reports on incidents and requests using the designated ticketing system
May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
Simulates or recreates user problems to resolve operating difficulties
Recommends systems modifications to reduce user problems
Maintains currency and high level of technical skill in field of expertise
Escalates incident to the appropriate team when the incident cannot be resolved by Tier 2
Must be able to provide occasional surge and Battle Assembly Weekend support

Fulltime

Desktop Technician – Mid Level

Under general supervision, the Desktop Support Specialist provides friendly, cus...

Location

United States , Orange

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

2–3+ years of Tier 1–2 desktop or help desk experience in a Microsoft environment
Strong working knowledge of Microsoft Office Suite and Windows OS troubleshooting
Foundational understanding of Intune, Config Manager, and Active Directory
Excellent communication and interpersonal skills, with the ability to stay friendly, patient, and helpful under pressure
Self-motivated, curious, and eager to learn and grow into future IT roles
Team-oriented with a “roll up your sleeves” attitude—no “bare minimum” mentality
Must work on-site five days per week
Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience

Job Responsibility

Deliver exceptional customer service and technical support primarily over the phone, with some in-person assistance
Troubleshoot and resolve hardware, software, and connectivity issues, ensuring timely documentation in the ticketing system
Support and maintain Windows desktop environments, including Microsoft 365, Intune, Configuration Manager, and Active Directory
Perform computer imaging, upgrades, installations, and configuration changes
Assist with audiovisual setup and other technology needs for presentations and meetings
Participate in planning and implementing desktop-related projects, rollouts, and preventive maintenance
Coordinate third-party vendor support as needed

What we offer

Medical benefits
Paid vacation
Paid holidays
401K

Fulltime

Help Desk- Tier II

Location: Alexandria, VA Monday-Friday from 7:00am-5:00pm EST; Years’ Experience...

Location

United States , Alexandria

Salary:

Not provided

Sparibis

Expiration Date

Until further notice

Requirements

Must be able to obtain and maintain a Public Trust security clearance
3+ years professional experience providing Tier 2 Help Desk experience
Bachelor’s degree in information technology or equivalent experience
Must be able to be onsite in Alexandria, VA from 7:00am – 5:00pm EST Monday-Friday for project execution
Microsoft Teams Administrator Associate certification preferred
Experienced integrating UCC tools with Microsoft 365 and network systems
Experience supporting Microsoft 365 applications (Teams, VoIP)
Experience supporting Microsoft 365 applications (Outlook, Word, Teams, VoIP, Intune)
Experience with digital signage and UCC integrations
Must have experience coordinating A/V setup for events and board meetings

Job Responsibility

Provide Tier 2 Help desk support to end users and manage complex issues that require specialized knowledge and skills to troubleshoot and resolve issues related to software, hardware, and network systems
Leads architecture and support of unified communications (UCC) platforms and integrations
Will be responsible for integrating UCC tools with Microsoft 365 and network systems
Respond to ServiceNow tickets for workstation issues
Support Microsoft 365 applications (Teams, VoIP)
Support Teams meetings, webinars, and VoIP devices
Design and manage Teams Phone and VoIP infrastructure
Coordinate audio/visual setup for events and board meetings
Support digital signage and Teams Room devices
Manage endpoint provisioning using Intune

Fulltime

Systems Administrator

At Applied Network Solutions (ANS), we bring together some of the most curious m...

Location

United States , Fort Meade, MD

Salary:

100000.00 - 165000.00 USD / Year

Applied Network Solutions

Expiration Date

Until further notice

Requirements

Ten (10) years' experience as a System Administrator
Bachelor’s degree in a technical discipline from an accredited college or university (Five (5) years of additional related experience may be substituted for a degree)
Active TS/SCI clearance with Polygraph
IAT I or II Certification
Extensive experience with AWS, Linux, Windows 10/11, Windows server 2022, Bash/other scripting
Handling both initial Help Desk inquiries (Tier 1) and escalated, complex problems (Tier 2)
Configuring and managing both UNIX and Windows operating systems
Implementing enhancements to improve system reliability and performance

Job Responsibility

Plan, analyze, design, develop, test, secure, integrate, implement, operate, and maintain the custom solutions that ANS delivers

What we offer

Family Medical, Dental (w/ adult orthodontia) and Vision coverage
Pet Discount Program
PTO (Paid Time Off)
Maternity/ Paternity Leave
Supplemental Military Leave Pay
11 Paid Holidays
401(k) plan with 6% Company Contribution
Generous Professional Development Program
100% Employer paid Short- and Long-Term Disability
100% Employer paid Life Insurance

Fulltime

System Administrator 1

Provides support for implementation, troubleshooting and maintenance of Informat...

Location

United States , Annapolis Junction

Salary:

Not provided

Columbia Technology Partners

Expiration Date

Until further notice

Requirements

U.S. Citizenship is required for all applicants
All applicants and employees are subject to random drug testing in accordance with Executive Order 12564
Employment is contingent upon successful completion of a security background investigation and polygraph
DOD 8570 Certification
This position requires an active Security Clearance with appropriate Polygraph
Five (5) years experience as a SA in programs and contracts of similar scope, type, and complexity is required
Bachelor's degree in a technical discipline from an accredited college or university is required
Five (5) years of additional SA experience may be substituted for a bachelor's degree

Job Responsibility

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems
Manages IT system infrastructure and any processes related to these systems
Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc
Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Provides support for the escalation and communication of status to agency management and internal customers
Provides support for the dispatch system and hardware problems and remains involved in the resolution process
Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
Provide support for implementation, troubleshooting and maintenance of IT systems
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
Manage the daily activities of configuration and operation of IT systems

What we offer

Medical: CTP offers 3 superior plans, bringing our employees both in-network and out-of-network options
Vision + Dental: Both free to you + paid in full by CTP
Retirement: 401k - 6% company contribution
PTO + Leave: A work life balance is extremely important to our team here at CTP, which is why our paid time off plans are so lucrative. Offering customizable leave plans to meet your needs is just one of our many perks! Jury Duty, Bereavement + Military Leave provided
Career Growth: Up to $10,000 provided for approved career-related learning, training, education, and/or tuition
Life and AD&D Insurance/Short-Term & Long-Term Disability: More peace of mind, at zero cost to you
Profit Sharing Bonus: End of year cash gets added to your bottom-line
Referral Bonus Program: Our tiered program provides an incentive with each stage of the hiring process your referral passes. Our bonuses range from $7,000-$20,000, if your referral joins the team

Fulltime

System Administrator 2

Provides support for implementation, troubleshooting and maintenance of Informat...

Location

United States , Annapolis Junction

Salary:

Not provided

Columbia Technology Partners

Expiration Date

Until further notice

Requirements

U.S. Citizenship is required for all applicants
All applicants and employees are subject to random drug testing in accordance with Executive Order 12564
Employment is contingent upon successful completion of a security background investigation and polygraph
DOD 8570 Certification
This position requires an active Security Clearance with appropriate Polygraph
Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required
Bachelor's degree in a technical discipline from an accredited college or university is required
Five (5) years of additional SA experience may be substituted for a bachelor's degree

Job Responsibility

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems
Manages IT system infrastructure and any processes related to these systems
Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc
Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Provides support for the escalation and communication of status to agency management and internal customers
Provides support for the dispatch system and hardware problems and remains involved in the resolution process
Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
Provide support for implementation, troubleshooting and maintenance of IT systems
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
Manage the daily activities of configuration and operation of IT systems

What we offer

Medical: CTP offers 3 superior plans, bringing our employees both in-network and out-of-network options
Vision + Dental: Both free to you + paid in full by CTP
Retirement: 401k - 6% company contribution
PTO + Leave: A work life balance is extremely important to our team here at CTP, which is why our paid time off plans are so lucrative. Offering customizable leave plans to meet your needs is just one of our many perks! Jury Duty, Bereavement + Military Leave provided
Career Growth: Up to $10,000 provided for approved career-related learning, training, education, and/or tuition
Life and AD&D Insurance/Short-Term & Long-Term Disability: More peace of mind, at zero cost to you
Profit Sharing Bonus: End of year cash gets added to your bottom-line
Referral Bonus Program: Our tiered program provides an incentive with each stage of the hiring process your referral passes. Our bonuses range from $7,000-$20,000, if your referral joins the team

Fulltime

System Administrator 2

Provides support for implementation, troubleshooting and maintenance of Informat...

Location

United States , Central Maryland

Salary:

150000.00 - 180000.00 USD / Year

RealmOne

Expiration Date

Until further notice

Requirements

Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required
Bachelor’s degree in technical discipline from an accredited college or university is required
Five (5) years of additional SA experience on projects may be substituted for a bachelor’s degree
Position requires active Security Clearance with appropriate Polygraph

Job Responsibility

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems
Manages IT system infrastructure and any processes related to these systems
Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Provides support for the escalation and communication of status to agency management and internal customers
Provides support for the dispatch system and hardware problems and remains involved in the resolution process
Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
Provide support for implementation, troubleshooting and maintenance of IT systems
Manage the daily activities of configuration and operation of IT systems
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems

What we offer

Healthcare Coverage + Insurance: Medical: Three (3) rich healthcare options through CareFirst with 100% or majority company-paid premiums
Tax-advantaged health savings account available with generous employer contribution
Dental + Vision: 100% employer-paid for employees and family, with a buy-up option available
Retirement + Savings: 401K – 10% TOTAL CONTRIBUTION – 5% safe harbor – 5% annual profit share (both immediately vested!)
Paid Time Off + More: 4 weeks starting PTO – 11 federal holidays + 2 floating holidays – Paid hours for company-required training
Career Growth + Development: Access to FREE 24/7 learning via Udemy – Opportunities to participate in tech councils, industry initiatives, etc. – $7,500 annual Educational & Professional Development Assistance
MORE BENEFITS…FOR EVERY LIFESTYLE! – Paid parental leave – Annual swag drops – Flexible work schedules -Generous referral bonus program – Employee appreciation + family-friendly corporate events …and much more

Fulltime