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Tier 2 Support/Jr. Sys Admin

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Salt Lake City

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Our Utah-based client is looking for a Tier 2 Support/Jr. Sys Admin to join their team in a contract-to-permanent role. This position is ideal for a detail-oriented technology specialist who enjoys resolving user issues, supporting desktop environments, and delivering dependable day-to-day technical assistance. The role focuses on maintaining smooth operations across Microsoft Windows systems while providing responsive support through service desk processes. The ideal candidate will have a strong understanding of Cyber Security best-practices and hands-on support.

Job Responsibility:

  • Provide front-line technical support for desktop, laptop, and Windows-based user issues, ensuring timely and effective resolution
  • Troubleshoot hardware, software, login, and access-related problems by identifying root causes and applying practical fixes
  • Manage user accounts, permissions, and access requests within Active Directory in accordance with established procedures
  • Respond to and document service desk tickets, keeping records accurate and users informed throughout the support process
  • Install, configure, and maintain Microsoft Windows 10 environments to support reliable end-user performance
  • Escalate more complex technical concerns when needed and work with other support resources to drive issue resolution
  • Assist with workstation setup, system updates, and routine maintenance activities to minimize disruption for staff

Requirements:

  • 3-5 years of experience in help desk, desktop support, or a similar end-user support role with a STRONG emphasis on Security and Networking fundamentals
  • Hands-on experience supporting Active Directory user administration and access management
  • Working knowledge of Microsoft Windows and Windows 10 in a business environment
  • Ability to perform basic troubleshooting across hardware, software, and user access issues
  • Experience working within a ticket-driven service desk or incident management environment
  • Strong communication skills with the ability to support users clearly and professionally
  • Proven ability to organize tasks, manage priorities, and follow issues through to completion

Nice to have:

  • Familiarity with MDM tools
  • Ticketing systems (Zendesk preferred)
  • VoIP / phone systems (Zoom Phone)
  • Mobile device + telecom support
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • Enrollment in company 401(k) plan

Additional Information:

Job Posted:
May 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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