Tier 2 Support Engineer Jobs

K2View

Location:
Israel, Yokne'am

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We’re looking for a Tier 2 Support Engineer with strong analytical and technical skills to support customer implementations of K2View products. The role involves investigating issues, analyzing logs and configurations, optimizing performance, and assisting with installations and upgrades. It requires deep product knowledge, strong self-learning abilities, the ability to work independently, and the capacity to understand the overall product architecture and concepts, not only the technical implementation. You’ll collaborate closely with DevOps, R&D, and Product teams to ensure stable and optimized customer environments.

Job Responsibility:

Troubleshoot and resolve technical and implementation issues in customer environments by analyzing logs, modifying configurations, investigating data flows and code, and providing resolution suggestions
Assist with installation, configuration, and upgrades of environments
Work directly with customers, ensuring clear communication and structured issue handling
Collaborate with cross-functional teams (DevOps, R&D, Product) to reproduce and resolve issues
Document investigations and contribute to the internal knowledge base
Continuously learn and stay up to date with new technologies, product features, and customer use cases

Requirements:

B.Sc. in Information Systems, Computer Science, Industrial Engineering, or equivalent practical experience
2+ years of hands-on experience with data streaming (i.e Kafka) and ETL tools (i.e. Informatica), development in Java, C++, or other object-oriented languages
Strong SQL expertise, including performance optimization, indexing, and query tuning
Experience with large-scale databases (SQL and NoSQL)
An experience with Linux/Unix environments
Excellent analytical thinking, communication, and self-learning skills
Ability to work independently, prioritize effectively, and take ownership of complex technical challenges

Nice to have:

Kafka hands-on experience
Hands-on work with cloud environments (AWS, Azure, GCP)
Familiarity with CI/CD pipelines, containerization, and monitoring tools
Experience with Git and version control best practices

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

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Tier 2 Support Engineer