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Columbia Technology Partners Logo Columbia Technology Partners · IT - Administration

Tier 2 Remote Operations Support (Overnights)

USA, Annapolis Junction · Job Posted July 13, 2026
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Job Description

Columbia Technology Partners is seeking a Tier 2 System Administrator to join our Remote Operations team supporting users across network, desktop, and systems environments. In this role, you'll take on more complex troubleshooting efforts, serve as a key escalation point, and help ensure users stay fully operational. You'll work hands-on with both hardware and software while leveraging remote tools to support a global user base in an overnight operations environment.

Job Responsibility

  • Provide Tier 2 technical support for network, desktop, and systems hardware/software
  • Troubleshoot and resolve complex user issues, ensuring full resolution and follow-up
  • Use Remote Desktop and other remote access tools to support users across multiple locations
  • Apply diagnostic techniques to identify root causes and implement effective solutions
  • Support help desk operations by investigating and resolving issues within cloud and endpoint environments
  • Provide guidance and mentorship to less-experienced team members

Requirements

  • IAT Level 1 certification required (CompTIA A+ or Network+)
  • HS Diploma or GED with 20+ years of relevant experience OR Bachelor's degree with 15+ years of relevant experience
  • Strong hands-on experience with hardware troubleshooting and support
  • Experience using Remote Assistance and Remote Desktop tools
  • Demonstrated ability to troubleshoot and resolve complex technical issues independently
  • Comfortable working overnight shift in a fast-paced support environment
  • U.S. Citizenship is required for all applicants
  • DOD 8570 IAT Level 1 certification
  • This position requires an active Security Clearance with appropriate Polygraph

What we offer

  • Medical: CTP offers 3 superior plans, bringing our employees both in-network and out-of-network options
  • Vision + Dental: Both free to you + paid in full by CTP
  • Retirement: 401k - 6% company contribution
  • PTO + Leave: A work life balance is extremely important to our team here at CTP, which is why our paid time off plans are so lucrative. Offering customizable leave plans to meet your needs is just one of our many perks! Jury Duty, Bereavement + Military Leave provided
  • Career Growth: Up to $10,000 provided for approved career-related learning, training, education, and/or tuition
  • Life and AD&D Insurance/Short-Term & Long-Term Disability: More peace of mind, at zero cost to you
  • Profit Sharing Bonus: End of year cash gets added to your bottom-line
  • Referral Bonus Program: Our tiered program provides an incentive with each stage of the hiring process your referral passes. Our bonuses range from $7,000-$20,000, if your referral joins the team
Columbia Technology Partners - All Job Offers

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