Tier 2+ IT Support & Cloud Operations Specialist Job at Jorie AI (Oak Brook, Illinois)

Technical Support Engineer

As a Technical Support Engineer (TSE), you’ll play a critical role in supporting...

Location

Ireland , Dublin

Salary:

Not provided

Vanta

Expiration Date

Until further notice

Requirements

4+ years of technical support experience in a SaaS/Tech environment
2+ years in a Tier 3 or Tier 4 (highest tier) technical support role
Experience supporting Premium Support customers
Located in the United States and able to support an 8 AM–5 PM PT schedule, with rotating on-call responsibilities (including rotational weekends and holidays)
Strong troubleshooting experience with cloud providers (AWS, Azure, GCP)—including monitoring, load balancers, tagging, etc.
Hands-on experience with cloud platforms (AWS, GCP, Azure), operating systems (Windows, macOS, Linux), and cloud application architecture
Solid understanding of APIs (REST and/or GraphQL) and networking fundamentals
Familiar with relational databases (SQL) and document databases (NoSQL, MongoDB)
Familiar with IAM protocols (SAML, OAuth, SCIM) and Identity Providers (Okta, Auth0, O365)
Experience using tools like Datadog or similar log management platforms

Job Responsibility

Provide technical support to Vanta customers through email, screen sharing, and chat, responding within established SLAs
Develop a deep understanding of Vanta’s product capabilities, integrations, configurations, messaging, and more
Own and resolve complex technical customers’ issues, while also partnering with Technical Support Specialists (TSS) on their most challenging cases as the final technical escalation point within the Support team
Demonstrate a strong sense of ownership and accountability for the overall customer experience
Clearly explain complex solutions to customers and document them for future use
Problem-solve and troubleshoot in a repeatable manner, documenting in our Support CRM to help identify trends
Create reproducible test cases and collaborate with Product and Engineering to improve the platform
Validate and escalate bugs to Engineering, keeping customers updated on progress
Contribute to internal and customer-facing documentation, as well as process and workflow improvements
Actively participate in daily troubleshooting sessions, weekly team meetings, and other team activities

What we offer

Industry-competitive salary and equity
100% covered medical, dental, and vision benefits with dependents coverage
16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive)
Health & wellness stipend
Remote workspace, internet and mobile phone stipend
Commuter benefits, including bike to work scheme and tax commuter ticket scheme
Pension matching
10 company paid holidays plus 25 days of PTO per year
Virtual team building activities, lunch and learns, and other company-wide events

Fulltime

Systems Integration Specialist Advisor

The Systems Integration Specialist Advisor will lead the administration of criti...

Location

United States , Arlington

Salary:

105840.00 - 245000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 10 years of professional IT experience supporting enterprise application platforms
Minimum 7 years of experience administering GIS platforms, including Esri ArcGIS technologies
Minimum 5 years of experience administering Business Intelligence platforms, including SAP BusinessObjects Business Intelligence
Bachelor's degree, One-and-one- half (1.5) years of additional experience can substitute for one (1) year of a typical degree program
Ability to obtain a Public Trust clearance

Job Responsibility

Lead administration, operations, maintenance, and optimization of the Esri ArcGIS enterprise platform and the SAP BusinessObjects Business Intelligence environment
Administer and maintain enterprise GIS platforms including ArcGIS Enterprise, ArcGIS Server, and Portal for ArcGIS
Install, configure, patch, and upgrade ArcGIS components
Manage geospatial web services
Support integration of GIS services with enterprise applications
Perform performance tuning and capacity planning
Administer and maintain the SAP BusinessObjects Business Intelligence platform
Manage platform security, user roles, groups, and authentication
Monitor and optimize report server performance
Provide ongoing operations and maintenance support

What we offer

Medical, dental, and vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match

Fulltime

Systems Support Specialist

This position is for temporary engagement through our staffing partner, DZConnex...

Location

United States , Santa Monica

Salary:

41.00 - 45.00 USD / Hour

Naughty Dog

Expiration Date

Until further notice

Requirements

Must Have 5+ years of experience in an advanced IT support role or similar capacity in a studio or enterprise environment
Proven track record of resolving complex hardware, software, and network issues
Proven ability to execute IT projects from conception to implementation
Expert technical skills in building and configuring PCs and servers
Expert knowledge of Windows 10/11 operating systems
Exceptional client-facing and communication skills, with experience providing white glove service to executives and VIP visitors
Expertise in Microsoft Office 365, including Teams, OneDrive, and SharePoint
Excellent problem-solving and analytical skills
In-depth knowledge of Microsoft Windows Administration tools: Active Directory, DHCP, DNS, Group Policy, Bitlocker
Experience with scripting languages such as Python, Bash, and Powershell

Job Responsibility

Provide advanced technical support and resolving complex issues escalated from Tier 1 and Tier 2 support team
Design, build, and configure advanced custom PC workstations, ensuring optimal performance
Perform the installation, modification, and repair of hardware, software, and peripherals, including bespoke network devices, servers, and workstations
Develop and maintain detailed documentation, including standard operating procedures, technical manuals, and knowledge base articles
Efficiently provision new equipment and onboard/offboard users
Proactively identify recurring issues and propose long-term solutions or process improvements to prevent future incidents
Perform in-depth remote and on-site diagnostics, utilizing advanced troubleshooting techniques to identify and resolve intricate issues
Conduct basic to complex break-fix tasks, swiftly addressing any disruptions that may impact high-priority user productivity
Coordinate and execute user and server equipment relocations, ensuring minimal disruption to operations
Implementation of IT projects, including system upgrades, network enhancements, and the integration of new technologies

What we offer

medical
dental
vision

Service Support Specialist II

The Service Support Specialist II is a mid-level professional responsible for ad...

Location

United Kingdom , Salford

Salary:

27000.00 - 30000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Expertise in multiple areas of IT (e.g., basic networking, server infrastructure, cloud productivity platforms)
Strong understanding of IT Service Management (ITSM) processes
Exceptional incident management and communication skills
Proficient in scripting (e.g., PowerShell) for automating desktop support tasks and diagnostics
Training, academic coursework on computer hardware, operating systems, and computer network functionality
2-4 years of IT support experience, with service desk/desktop support (required)
High School Diploma/GED required
Associate degree in IT/related field (preferred)

Job Responsibility

Lead incident coordination for major or widespread service disruptions
Act as the primary liaison between end-users and specialized IT teams (Networking, Server, Platform)
Own and resolve Tier 3 incidents that require specialized knowledge in areas such as virtualization client issues (e.g., Citrix), cloud platform access, or deep operating system analysis
Serve as the SME for hardware lifecycle management, defining and validating standard PC/laptop images, managing vendor relations for repairs, and ensuring asset disposal compliance
Manage and tune proactive monitoring alerts for major IT solutions
Lead the initial triage and communication during high-severity incidents, ensuring timely stakeholder updates
Lead Problem Management efforts for recurring issues, performing root cause analysis (RCA), recommending permanent fixes, and driving implementation of corrective actions across technical teams

What we offer

Secure reserved car parking space and excellent transport links
31 days holidays per year including 8 bank holidays
Healthcare Scheme
Company pension plan
Life Assurance
Salary Sacrifice Schemes
Various discounts and other incentives

Fulltime

DevOps Engineer

As a DevOps Engineer, you will bring all of the diverse forces together, bridgin...

Location

Philippines , Makati

Salary:

Not provided

LawAdvisor Ventures Ltd.

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science field or equivalent
Minimum 2 years of experience in cloud platform technologies – AWS
Experience with at least one scripting tools (Terraform, UNIX shell, etc.)
Experience using an operational ticketing system to record changes and work history details such as Jira
Demonstrated ability to support and administer high-volume pre-release and production environments for internal-facing applications
Knowledge of disaster recovery concepts to effectively respond to incidents and mitigate disasters
Experience supporting advanced storage system software (Replication, Point-in-time Restoration, Tiered Backup strategies)
Tangible understanding of the best and worst security practices, concepts, and real-world applications
Experience working within an agile framework
A roll-up-your-sleeves attitude: be an independent self-starter possessing excellent time management skills and be able to manage multiple implementation activities simultaneously

Job Responsibility

Be at the core of the company’s technological systems: you will be accountable in the team for technical decision making, defining successful outcomes, and owning engineering execution
Be compelled to have a know-how of your product's features and clients’ pain points to be able to devise its infrastructure requirements, which you will translate to drop-in solutions
Establish a platform strategy that provides observability, layers of redundancy and limits the blast radius in the event of systems failure
Work alongside a team of talented engineers, designers, product managers and quality assurance specialists to direct priorities and ensure successful execution
Create and maintain a set of tools and workflows to allow engineers to ship code to production in an efficient and reliable manner
Perform cross-functional tasks supporting business projects, infrastructure projects, change management with our various infrastructure platforms (database, operating systems, application teams) as it pertains to implementation, configuration, troubleshooting, and upgrades
Lead implementation of compliance and security frameworks (ISO 27001, Cyber Essentials), ensuring platform systems and processes meet regulatory and data protection standards
Maintain a high standard of code quality and standards by evaluating, approving, and offering feedback on code submissions from your colleagues
Convey complex technical concepts clearly and succinctly because of your impeccable, top-class communications skills
Always on a lookout for new technologies: identify new and emerging technologies for adoption, drive consistent code reviews, propose changes where needed

What we offer

A highly-skilled, driven and dedicated team
Competitive salary: We strive to always provide industry market rates
Continuous learning and development: whether by way of conferences, online courses, or further study, we’re here to support your personal and professional growth
Company retreats
A direct line with our key users and influential high-level stakeholders (investors, advisors, and other relevant members) to use as and when needed

New

Vice President, Natural Specialty

Build the next chapter of Emerging Brand Growth. As Vice President of Ignite you...

Location

United States , Lewisville

Salary:

130000.00 - 160000.00 USD / Year

Acosta

Expiration Date

Until further notice

Requirements

Bachelor’s degree required (B.A./B.S.)
15+ years of relevant sales/commercial experience, preferably in the CPG industry
Proven leadership experience (general management or multi-discipline commercial leadership)
Experience calling on a broad scope of retailers across conventional and natural channel
Demonstrated ability to apply best practices across functions (strategy, sales execution, analytics, operations) to deliver growth in the all channels
Ability to build and optimize sales incentive programs
Executive presence and consultative selling skills
People leadership strength
Strong cross-functional collaboration skills
Vision (ability to read and review detailed information)

Job Responsibility

Own strategy and execution for growing our new and emerging brands—building the plan, winning new placements, and leading the initiatives that drive measurable velocity and distribution gains
Drive significant distribution expansion in all channels for new and emerging brands by partnering closely with management and key account managers
Lead new business development: prospecting, solicitation, negotiation, presentations, and closing—building long-term, value-based client relationships
Help define and implement the long-term business strategy for the new and emerging brands, translating goals into clear priorities, programs, and account plans
Design and launch sales incentive programs that motivate performance and deliver incremental growth across the assigned client base
Ensure timely, accurate commission administration for assigned clients, partnering cross-functionally to resolve discrepancies and improve processes
Review monthly performance vs. prior year across key initiatives, including new placements (dry shelf and cold box), case stack execution, and promotional effectiveness
Identify growth barriers and operational challenges, perform root-cause analysis, and implement solutions that improve results and strengthen competitive advantage
Exercise sound judgment and broad discretion to resolve issues and guide the business channel, continuously improving practices using marketplace best practices and prior leadership experience
Coach, develop, and lead teams and cross-functional partners to deliver against channel goals

Fulltime

New

Retail Sales Representative

We are currently recruiting for a results-oriented Retail Representative to repr...

Location

Canada , Fredericton

Salary:

19.00 USD / Hour

Acosta

Expiration Date

Until further notice

Requirements

Prior territory retail experience is preferred
Strong relationship and persuasive communication skills
Organized, self-motivated and able to work independently with minimum supervision
Computer literate and comfortable using digital technology (handheld, camera, etc.)
Regular access to a reliable vehicle, a valid driver’s license and safe driving record and able to meet vehicle insurance requirements
Able to lift a minimum of 30 lbs, stand, bend, reach on a daily basis
Able to drive for extended periods of time
Ability to store sample products and racking
Access to high-speed Internet

Job Responsibility

Primarily provides sales merchandising coverage and coverage of retail special projects for an assigned territory through in-store execution of our client’s priorities and objectives as set forth by Management to achieve superior in-store results in an assigned territory
Handheld reporting
New item placement
Maintaining 100% distribution of existing items
Ensuring adherence to shelving guidelines and plan-o-grams
Pricing audits
Building displays and placing point-of-sale material
Building relationships with store personnel
Negotiating product placement
Communicating client information and selling promotions

Parttime

New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Anniston

Salary:

16.00 - 24.00 USD / Hour

CVS Health

Expiration Date

May 24, 2026

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus: Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner
Notice and understand patients’ reactions, and respond appropriately

Job Responsibility

Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
keeping patients healthy by offering immunizations and other services at the register and over the phone
and demonstrating compassionate care by solving or escalating patient problems
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
voluntarily traveling to stores in the market to work shifts as needed by the business

What we offer

Affordable medical plan options
a 401(k) plan (including matching company contributions)
an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Parttime

Tier 2+ IT Support & Cloud Operations Specialist

Jorie AI

Location:
United States , Oak Brook, Illinois

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 19, 2026

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Location:United States , Oak Brook, Illinois

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 19, 2026

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