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We are hiring a high-performing Tier 2+ technician who operates well beyond entry-level support. This role supports our Azure and Microsoft 365 environment, virtual infrastructure (VMs and VDI), endpoint management, and identity services. You should already be a strong systems-minded administrator. This role is for someone who understands how things work under the hood — and is actively pushing into security, not just talking about it. We operate in a regulated environment supporting healthcare-related functions. Security, compliance, and accountability are part of daily operations, not afterthoughts.
Job Responsibility:
Act as an escalation point beyond Tier 1 and own complex incidents end-to-end
Troubleshoot advanced Windows 11, mobile device, and virtual machine performance issues
Support Azure infrastructure, including VMs, Development, and virtual desktop environments
Administer Microsoft 365 (Exchange Online, Teams, SharePoint, licensing)
Manage Entra ID (user lifecycle, group management, MFA, access control issues)
Deploy and enforce Intune device policies and compliance standards
Diagnose and remediate endpoint security posture issues
Own patch validation, vulnerability remediation, and system hardening
Document thoroughly and follow structured operational practices
Maintain strong alignment with HIPAA/HITRUST security controls
Requirements:
4–6 years of progressive IT support/systems administration experience
Proven Tier 2 capability with independent problem-solving