Tier 2 Helpdesk Technician Job at Robert Half (Canoga Park)

Contract Tier 2 Helpdesk Analyst

Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join ...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a Tier 2 helpdesk or technical support role is essential
Strong knowledge of desktop operating systems (e.g., Windows, macOS), software applications, and network concepts
Proficiency in troubleshooting complex technical issues
Exceptional communication and interpersonal skills
IT-related certifications (e.g., CompTIA Network+, Microsoft Certified Desktop Support Technician) are a plus
Ability to work under pressure and manage multiple escalated support requests effectively
Strong problem-solving skills and adaptability

Job Responsibility

Advanced Troubleshooting: Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support
Ticket Resolution: Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction
User Training: Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency
Documentation: Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team
Vendor Coordination: Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions
Remote Support: Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required
Root Cause Analysis: Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence
Escalation Management: Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Contract Tier 2 Helpdesk Analyst

Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join ...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a Tier 2 helpdesk or technical support role is essential
Strong knowledge of desktop operating systems (e.g., Windows, macOS), software applications, and network concepts
Proficiency in troubleshooting complex technical issues
Exceptional communication and interpersonal skills
IT-related certifications (e.g., CompTIA Network+, Microsoft Certified Desktop Support Technician) are a plus
Ability to work under pressure and manage multiple escalated support requests effectively
Strong problem-solving skills and adaptability

Job Responsibility

Advanced Troubleshooting: Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support
Ticket Resolution: Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction
User Training: Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency
Documentation: Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team
Vendor Coordination: Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions
Remote Support: Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required
Root Cause Analysis: Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence
Escalation Management: Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

IT Support Technician

A large enterprise environment is seeking a reliable and customer-focused IT Sup...

Location

United States , Fife

Salary:

25.00 - 29.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

1-3 years of related IT support or technical experience, or an equivalent combination of education and experience
1-3 years of customer service experience in a professional or technical setting
Strong verbal and written communication skills
Ability to work collaboratively in a team environment
Flexibility to support staggered shifts within standard business hours

Job Responsibility

Identify, manage, escalate, and resolve technical issues in a timely and professional manner
Provide Tier 1 and basic Tier 2 technical support for end users
Troubleshoot desktop and laptop software issues, including operating systems and standard business applications
Install, configure, and support software, print drives, utilities, and related workstation tools
Diagnose and resolve hardware, printer, and peripheral issues
Monitor installed systems, proactively identify problems, and implement corrective actions
Document issues, resolutions, and escalation steps in accordance with support procedures
Deliver a high level of customer service while supporting users in a fast-paced environment

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Tech Specialist 1

We’re seeking a detail‑oriented Helpdesk Technician with hands‑on experience sup...

Location

United States , Tysons

Salary:

Not provided

M.C. Dean, Inc

Expiration Date

Until further notice

Requirements

6 years of experience in helpdesk, technical support, or security systems support
Working knowledge of access control systems (e.g., LenelS2, Genetec, AMAG, Brivo, HID, or similar)
Experience with video management systems (e.g., Milestone, Avigilon, Genetec Security Center, ExacqVision)
Understanding of basic networking concepts (IP addressing, PoE, switches, VLANs)
Ability to diagnose hardware and software issues across ESS components
Strong communication skills and customer‑focused mindset
Ability to manage multiple tickets and prioritize effectively
Ability to obtain clearance at Public Trust level
Requires 6 or more years of experience with installation, troubleshooting and/or testing of EPMS, BMS, Industrial instrumentation and/or SCADA systems
6+ years of experience with a High School Diploma 4+ years of experience with an Associate's

Job Responsibility

Provide Tier 1–2 technical support for ESS platforms, including access control systems, video management systems (VMS), intrusion detection, and related security hardware
Troubleshoot issues such as badge access failures, door controller errors, camera outages, VMS connectivity problems, and credential provisioning
Monitor system health dashboards and alerts to identify and escalate system failures or performance issues
Assist with user account creation, badge activation, permissions changes, and access level assignments
Support field technicians by providing remote diagnostics, log reviews, and configuration assistance
Document all support activities, resolutions, and system changes in the ticketing system
Coordinate with security operations, facilities, and IT teams to ensure system uptime and proper incident response
Maintain knowledge of ESS hardware components (readers, panels, controllers, cameras, NVRs) and software platforms
Assist with routine system maintenance tasks, firmware updates, and configuration backups
Contribute to the development of SOPs, troubleshooting guides, and training materials

Fulltime

New

Housekeeper

Yeo Valley currently have a vacancy for a Housekeeper to work in our busy housek...

Location

United Kingdom , Blagdon

Salary:

26561.60 GBP / Year

YeoValley

Expiration Date

March 26, 2026

Requirements

Extremely well organised with the ability to plan ahead
Ability to assist the team in accomplishing tasks within deadlines
A passion for everything being spick and span and a great eye for detail
Flexible and willing to cover absence within the team
Enjoy hard work, have a great work ethic and can deliver exceptional customer service at all times
Hold a current UK driving licence
A good sense of humour and a willingness to learn

Job Responsibility

Work in a variety of venues including offices, restaurants and holiday properties
Provide cover for any absence within the team
Occasional weekend and bank holiday work

What we offer

Competitive holiday allowance
Non-contributory pension scheme
Life cover
Healthcare cash back plan
Subsidised Yeo Valley products and services

Fulltime

New

Installation Manager

Installation Managers are responsible for the execution and performance of our f...

Location

United States , Columbia

Salary:

Not provided

NATIONAL OnDemand, Inc

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent required
3-5 years of leadership experience
Possession of valid state issued driver’s license required
Must be able to pass a background check and drug screen
Candidates must have a minimum of three years of experience in a related discipline
Proven leadership and teamwork skills fostering an inclusive, supportive environment by motivating and developing staff at all levels
Critical thinking and analytical skills, including the capacity to identify, assess and prioritize competing interests and needs
Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change
Ability to coordinate and integrate work across multiple disciplines, complete scheduling, and resource planning activities to drive efficient work processes, identify and manage all operational risks, and enhance customer communication and satisfaction
Experience managing multiple locations and leading cross-functional teams

Job Responsibility

Represent the company and attend client’s meetings with Regional Manager and maintain a great relationship with clients
Drive profitability by optimizing profits and controlling expenses
Provides technical support, expertise, leadership, and accountability for field team
Responsible for recruiting, hiring, retention and training needs for field staff
Builds and maintains an effective field operations organization committed to customer and employee satisfaction
Supervise performance of field staff and responds to escalated issues in field
Communicate senior management directives to field staff and ensure compliance (Safety, etc.)
Develops manpower schedules and loading to ensure workload coverage
Site Visits to ensure QC of various projects ensure conformance to client specifications and company requirements
Follows up on customer satisfaction issues and drives resolution

What we offer

paid time off (PTO)
medical
dental
vision
short- and long-term disability
life insurance
an Employee Assistance Program (EAP)
401(k)

Fulltime

New

Staff Accountant

We are looking for a motivated Staff Accountant to join our team in Dallas, Texa...

Location

United States , Dallas, Texas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience with journal entry preparation and general ledger management
Solid understanding of US GAAP and other applicable accounting standards
Proficiency in month-end close processes and financial reporting
Advanced skills in Microsoft Excel for data analysis and reporting
Strong attention to detail and ability to work independently to solve routine problems
Excellent communication skills to collaborate effectively with team members and departments
Intrinsic motivation to identify opportunities for process improvements and automation
Ability to manage multiple tasks and prioritize workload in a dynamic environment

Job Responsibility

Prepare monthly journal entries to support accurate accounting close processes
Generate financial and operational reports, including variance analysis, to provide insights to management
Collaborate with plant and corporate teams to ensure seamless communication and data sharing
Manage accounts payable processes to maintain timely and accurate payments
Assist with customer billing, cash applications, and compliance with inventory cycle count programs
Monitor costs and spending activities to support budget adherence and financial efficiency
Provide support to management by executing special projects and additional tasks as assigned
Cross-train with team members to gain exposure to audit, tax, fixed assets, revenue, and other business topics
Identify and implement process improvements and automation opportunities, leveraging technology where applicable

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

New

Retail Travel Advisor

Here at TUI, you’ll find we’re an inclusive company with a culture of care and b...

Location

United Kingdom , Oxford

Salary:

13.09 GBP / Hour

TUI

Expiration Date

Until further notice

Requirements

Excellent customer service skills with a genuine passion to go above and beyond
A strong dedication to achieve goals and sales targets
Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges
Ability to embrace change and adapt to new ways of working
A team player who engages and collaborates with our customers and colleagues
An organised individual who takes pride in their work and communicates effectively
Able to work a varied shift pattern each week in-line with shop opening and closing times.

Job Responsibility

Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
Exceed your sales objectives ('Smashing your Targets')
Embrace change and rise to the challenges of a customer engaged role both face to face and virtually
Actively investigate and resolve any question or complaint
Receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.

What we offer

Be rewarded for exceeding your targets with our commission scheme
Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
Investment in your development and career progression
Pension scheme and life assurance.

Parttime

Tier 2 Helpdesk Technician

Robert Half

Location:
United States , Canoga Park

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 13, 2026

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