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Robert Half Logo Robert Half · IT - Administration

Tier 2 Helpdesk Technician

United States, Canoga Park Employment contract · Job Posted March 13, 2026
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Job Description

We are looking for a skilled Tier 2 Helpdesk Technician to join our team in Canoga Park, California. In this role, you will provide advanced technical support in a dynamic, managed services environment, working closely with a collaborative team to address user and infrastructure needs. This is a Contract to permanent position requiring onsite presence five days a week, offering an opportunity to grow your expertise in Microsoft technologies, networking, and system administration.

Job Responsibility

  • Deliver Tier 2 technical support to resolve complex issues related to servers, applications, and user groups
  • Manage the onboarding and offboarding process, including account provisioning and user setup
  • Configure and deploy PCs, workstations, and peripheral devices for end users
  • Administer Microsoft 365, including troubleshooting and providing support for QuickBooks and related applications
  • Maintain and manage Azure environments, ensuring optimal performance and security
  • Oversee Meraki firewall and switch configurations, addressing network infrastructure needs
  • Diagnose and resolve issues with VLANs, VPNs, and DNS systems
  • Document processes and solutions thoroughly to ensure consistency and quality
  • Collaborate with team members to provide excellent service and proactive support
  • Communicate effectively with end users and stakeholders to address technical concerns

Requirements

  • 2–5 years of hands-on experience providing Tier 2 support in a managed services environment
  • Strong expertise in Microsoft 365, QuickBooks, and Azure administration
  • Proficiency with Meraki firewalls, VLANs, and switch management
  • Familiarity with VPN technologies, DNS systems, and Active Directory
  • Demonstrated ability to troubleshoot and resolve server and network issues
  • Excellent documentation skills with attention to detail
  • Ability to work independently and collaboratively in a team setting
  • Effective communication skills, both verbal and written, for interacting with users and stakeholders

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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