Tier 2 Help Desk Analyst Job at NTT DATA (Alexandria)

Help Desk Analyst

Service desk/call center position where second-line analysis and troubleshooting...

Location

United States

Salary:

20.00 - 22.50 USD / Hour

Innovative Management Concept

Expiration Date

Until further notice

Requirements

Pursuant to a government contract, this specific position requires U.S. Citizenship
Ability to obtain a VA-designated, Low-Risk Background Investigation (BI)
High School Diploma or equivalent
2-5 years’ experience in Help Desk/Tier 2 support required or equivalent experience
Proven experience in ongoing support of client-specific application systems
Experience and ability to export and manipulate data to create and support reports
Use ticketing software such as ServiceNow or ServiceDesk Manager with a thorough understanding of ITIL best practices
Support intermediate-level Microsoft Office core applications, Microsoft Internet Explorer, Microsoft SharePoint, Agile, Java, and Adobe Acrobat
Ability to support a fast-paced and agile learning environment
Exercise discretion and independent judgment when handling situational occurrences

Job Responsibility

Resolve tier 2 level application system inquiries, requests, and incidents
Transfer cases to other support groups and escalate to the next appropriate tier level when necessary
Handle high-volume ticket queue by supporting 50-100 tickets daily
Participate in all meetings
Responsible for preparing accurate documentation to support and maintain a working knowledge base of service desk processes
Responsive to action items to fulfill urgent internal/external requests
Subject Matter Expert for the application, functional user roles, and service desk processes and procedures
Support focus teams or specialized projects to promote rapid improvement turnaround
Responsible for handling varied customer requests, incidents, and problems with regard to the Veterans Benefits Management System (VBMS) application
Support the team process, participate in cross-functional teams, and identify areas of opportunity to improve customer satisfaction

Fulltime

Help Desk Tier 2 Analyst

Our company is seeking a Contract Help Desk Tier 2 Analyst to provide advanced t...

Location

United States , Atlanta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Professional experience in a Help Desk Tier 2 or similar technical support role
Proficiency supporting Windows and Mac OS environments
Hands-on experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk, etc.)
Practical knowledge of Active Directory for user management and permissions
Solid understanding of business applications and networking concepts
Strong communication and analytical skills
Ability to work independently and handle multiple technical issues efficiently

Job Responsibility

Resolve escalated technical issues involving hardware, software, network systems, and user accounts
Provide support via phone, email, and remote access tools, ensuring timely resolution
Log, track, and manage IT support requests using ticketing systems such as ServiceNow, Jira, or similar platforms
Administer user accounts, permissions, and group policies within Active Directory
Collaborate with Tier 1 analysts and other IT specialists to troubleshoot and solve more complex problems
Document solutions and develop knowledgebase articles for recurring issues

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Technical Support Analyst

Provides technology & support services that create positive business impact by o...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2 year degree from an accredited college/business/technical school (or the equivalent training/education in respective country)
Information Technology related job experience, hospitality experience is beneficial
Analytical skills
Problem solving
Computer skills
Learning
Interpersonal skills
Diversity relations
Communications
Electronic communication

Job Responsibility

Monitors computer and network operations performing onsite and offsite backup/recovery functions and maintaining disaster recovery plans
Ensures current systems are in compliance with Company system standards
Conducts proactive and reactive maintenance of the health and integrity of all the offices IT infrastructure and IT equipment including but not limited to: Email, Desktop, Laptops, Servers, LAN infrastructure and Operating System Software– Administration and Maintenance for Tier 1 support
Creates disk images performs maintenance that eliminates security risks, assures appropriate local area network system access and enables dissemination of duties
Manages problems effectively via time tracking and resolving them quickly with the business clients being informed of the situation at all times
Is responsible for the spot/ad hoc, writing procedures, and organizing outside vendors to undertake training
Provides applicable written communications to all the offices Associates from time to time
Is responsible for the maintenance and completion of all establish checklists as and when required
Is responsible for the compliance with applicable Company Policies and IT Standard Operating Procedures (SOPs) and other related material

What we offer

Equal opportunity employer
Inclusive, people-first culture
Opportunity for associates to grow and succeed

Fulltime

Help Desk Analyst Tier I

Robert Half is partnering with a reputable healthcare organization in Louisville...

Location

United States , Louisville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–2 years of IT support or help desk experience preferred
Experience imaging computers and deploying workstations required
Strong knowledge of Windows OS, basic networking concepts, and Microsoft 365
Previous experience in a healthcare or HIPAA-regulated environment is a plus
Excellent customer service, communication, and problem-solving skills
Ability to thrive in a fast-paced, team-oriented environment

Job Responsibility

Serve as the first point of contact for all incoming help desk inquiries via phone, email, and ticketing system
Provide Level 1 troubleshooting for hardware, software, printers, peripherals, and mobile devices
Support Windows OS, Microsoft 365 applications, and standard healthcare systems and tools
Assist in account setup, password resets, access permissions, and basic Active Directory tasks
Perform computer imaging, deployment, and configuration of workstations and laptops for new and existing staff
Document troubleshooting steps, resolutions, and escalate unresolved issues to Level 2/3 teams as needed
Ensure timely resolution of tickets in alignment with SLAs
Maintain strong communication with clinical teams to minimize downtime and support patient care operations
Follow IT security, compliance, and HIPAA guidelines at all times

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Help Desk Analyst II

We are looking for a motivated and skilled Help Desk Analyst II to join our team...

Location

United States , Chicago

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience providing Tier 2 IT support in a detail-oriented environment
Proficiency in Active Directory and Microsoft Windows operating systems, including Windows 10 and 11
Familiarity with PowerShell scripting and its applications in IT management
Knowledge of Intune and Mobile Device Management tools
Strong troubleshooting skills for resolving technical issues efficiently
Excellent communication skills with the ability to explain technical concepts clearly
Ability to work independently and follow instructions with minimal supervision
Commitment to reliability and punctuality in adhering to scheduled hours

Job Responsibility

Provide Tier 2 technical support for hardware, software, and network issues, ensuring timely resolution of service desk tickets
Troubleshoot and resolve issues related to Active Directory, Windows 11, and Mobile Device Management systems
Utilize PowerShell scripting to streamline IT processes and improve efficiency
Manage and maintain Intune configurations for secure and effective device management
Deliver exceptional customer service by communicating effectively and maintaining professionalism in all interactions
Perform routine system checks and updates to ensure optimal performance of IT infrastructure
Offer guidance and support to end-users, assisting them with technical challenges and training needs
Collaborate with team members to identify and implement improvements in IT support processes
Maintain accurate documentation of support activities and resolutions for future reference
Ensure punctuality and reliability in meeting scheduled on-site commitments

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Parttime

Help Desk Analyst with IT Asset Management

A Help Desk Analyst with IT Asset Management (ITAM) is responsible for providing...

Location

United States , Delray

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in an IT support/help desk environment
Knowledge of IT Asset Management principles, processes, and tools
Familiarity with ticketing systems (e.g., ServiceNow, Jira, Remedy) and ITAM platforms
Strong troubleshooting skills for common operating systems (Windows, macOS) and productivity software
Excellent communication and customer service abilities
Detail-oriented with strong organizational skills for accurate asset tracking

Job Responsibility

Provide Tier 1 (and potentially Tier 2) technical support to end users via phone, email, chat, or ticketing system, resolving hardware, software, and connectivity issues
Document, categorize, and resolve incidents and service requests in a timely manner according to established SLAs
Maintain and update asset records within the ITAM system, tracking all hardware and software throughout their lifecycle (procurement, deployment, relocation, maintenance, and decommissioning)
Support on-boarding and off-boarding processes by provisioning and reclaiming equipment/software licenses
Collaborate with procurement and IT teams to facilitate hardware/software acquisition, deployment, and disposal processes in compliance with organizational policies
Perform periodic audits and physical inventories of IT assets to ensure data accuracy and regulatory compliance
Generate reports on asset utilization, inventory status, and incidents as required
Educate and assist end users on IT policies, software installations, and best practices for security and compliance
Escalate complex technical issues to higher-level support or specialized teams as needed

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Desktop Support Analyst

We are looking for a dedicated Desktop Support Analyst to join our team in the J...

Location

United States , Princeton, NJ

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of experience in help desk or technical support roles
Proficiency in Microsoft Windows 10, Active Directory, and Office 365
Solid scripting experience using PowerShell
Strong understanding of networking concepts and ability to troubleshoot related issues
Familiarity with desktop hardware and imaging processes
Excellent communication skills, both written and verbal, to interact effectively with clients
Ability to work independently and demonstrate strong leadership qualities
Availability for on-call responsibilities one week per month

Job Responsibility

Deliver Tier 1 and Tier 2 technical support by diagnosing and resolving issues related to IT systems and applications
Monitor and maintain IT infrastructure for optimal performance and reliability
Collaborate with team members to implement innovative IT solutions tailored to client needs
Maintain detailed records of support activities and configurations for effective documentation
Communicate with clients to understand their requirements and provide timely updates on progress
Respond to urgent technical concerns during on-call shifts, scheduled one week per month
Troubleshoot networking issues and ensure connectivity for clients
Assist with scripting and automation tasks using PowerShell to enhance system efficiency
Deploy and image desktop hardware, ensuring proper setup and functionality

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

New

Tier 2 UCaaS Engineer

We are seeking a Tier 2 Voice Engineer to provide expert support for our clients...

Location

Philippines , Pasig

Salary:

Not provided

Comcast

Expiration Date

Until further notice

Requirements

VoIP Experience: 3-5 years of hands-on experience in a UCaaS/VoIP support role
Networking: 3-5 years of experience with advanced to expert-level networking concepts
Troubleshooting: Proven ability to diagnose and resolve complex technical issues
Help Desk Tools: Solid experience with ticketing systems for efficient issue logging, tracking, and escalation
Hands-on experience with Broadsoft is highly preferred
Excellent written and verbal communication skills
Superb customer service skills
Strong problem-solving and critical thinking abilities
High level of attention to detail and time management
Consistent, punctual, and reliable attendance is required

Job Responsibility

Provide Expert Support: Serve as the primary point of contact for clients, expertly troubleshooting and resolving issues related to call quality, system features, and connectivity
Mentor and Escalate: Act as an escalation contact for Tier 1 UCaaS Analysts, providing technical guidance and support
Analyze and Troubleshoot: Use advanced problem-solving skills to analyze call logs and system data, identifying the root cause of issues
Maintain Documentation & Improve Processes: Proactively document troubleshooting steps and solutions to build a comprehensive knowledge base
Contribute to Infrastructure: Support the design, administration, and maintenance of our telephony infrastructure
Collaborate Effectively: Work closely with internal teams and external vendors to ensure the optimal performance and availability of our voice network

What we offer

Medical, prescription, vision, and dental insurance for eligible employees
401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay
Paid time off including eight observed company holidays and flex time
Exclusive perks + discounts, including tuition assistance, commuter benefits and more

Fulltime

Tier 2 Help Desk Analyst

NTT DATA

Location:
United States , Alexandria

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 25, 2026

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Location:United States , Alexandria

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