Tier 2–3 Information Technology Technician Job at Coherent Technical Services (Hollywood)

Job Description

We are seeking a highly skilled Tier 2–3 IT Technician with advanced Microsoft systems expertise and deep familiarity with DoD STIGs (Security Technical Implementation Guides). This role supports complex technical environments, ensures compliance with security standards, and provides advanced troubleshooting across enterprise systems.

Job Responsibility

Provide Tier 2–3 technical support for end-users, servers, networks, and enterprise applications
Administer, maintain, and troubleshoot Microsoft Windows Server and Windows environments
Implement, validate, and maintain DoD STIG compliance across systems, applications, and network devices
Configure and manage Active Directory, Group Policy Objects (GPOs), DNS, DHCP, and related Microsoft infrastructure services
Deploy patches, updates, and security configurations following best practices and compliance requirements
Diagnose and resolve escalated hardware, software, networking, and security issues
Maintain accurate documentation of systems, configurations, procedures, and compliance records
Support system hardening, vulnerability remediation, and compliance audits
Assist in planning and executing IT infrastructure upgrades and migrations
Collaborate with cybersecurity and system administration teams to strengthen enterprise security posture

Requirements

3–7 years of experience in an IT support or systems administration role (Tier 2–3 level)
Advanced proficiency with Microsoft ecosystems, including: Windows Server (2016/2019/2022), Active Directory and GPO management, Microsoft 365 administration
Demonstrated experience applying and maintaining STIG compliance
Strong troubleshooting skills across hardware, software, and network layers
Familiarity with vulnerability scanning tools (e.g., ACAS, Nessus) and remediation practices
Ability to interpret security requirements and translate them into technical implementations
Excellent written and verbal communication skills
DoD 8570/8140 certifications (e.g., Security+, CySA+, CCNA Security)
MCSA, MCSE, or Microsoft role-based certifications
Experience with virtualization platforms (Hyper-V, VMware)
Knowledge of PowerShell scripting for automation and compliance tasks
Experience with log analysis or SIEM platforms
Strong problem-solving mindset and ability to work independently
Highly organized with attention to detail
Comfortable handling high-priority escalations and complex technical challenges
Team-oriented, collaborative, and proactive

Nice to have

DoD 8570/8140 certifications (e.g., Security+, CySA+, CCNA Security)
MCSA, MCSE, or Microsoft role-based certifications
Experience with virtualization platforms (Hyper-V, VMware)
Knowledge of PowerShell scripting for automation and compliance tasks
Experience with log analysis or SIEM platforms

What we offer

Healthcare benefits
Paid leave
Retirement plans
Insurance programs
Education and training assistance

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Tier 2–3 Information Technology Technician

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