Tier 1 Technical Support Representative Job at Robert Half (Grand Prairie)

CS Technical Representative

As a CS Technical Representative, your role is to troubleshoot Tier 2 issues esc...

Location

United Kingdom

Salary:

Not provided

1Password

Expiration Date

Until further notice

Requirements

Troubleshoot Tier 2 issues escalated from Tier 1 Technical Support
Responsible for first-level escalation within the Technical Support team
Resolve complex and novel reliability issues across the 1Password product offering
Equipped with competencies to comfortably deal with more complex issues in primary area of support
Developed competencies to Level A standard in additional area(s) of support
Contribute in Tier 2 and Tier 1 spaces
Take on a supportive role for junior colleagues when required
Reproduce, diagnose, and deliver solutions for escalated Tier 2 Technical queries across primary area of support (Core: OPMac, OPWindows, OPiOS, OPAndroid, OPLinux)
Resolve Tier 1 CRM volumes when required
Comfortable taking on customer calls to better understand and scope their issue

Job Responsibility

Troubleshoot Tier 2 issues escalated from Tier 1 Technical Support
Responsible for first-level escalation within the Technical Support team
Resolve complex, and some novel reliability issues across the 1Password product offering
Reproduce, diagnose, and deliver solutions for escalated Tier 2 Technical queries across your primary area of support
Resolve Tier 1 CRM volumes when required
Take on customer calls to better understand and scope their issue
Maintain a working knowledge of currently known issues and their respective workarounds
Guide junior colleagues to the correct answer or guidance when required
Follow established workflows and adhere to performance expectations
Address questions related to the functionality of our apps

What we offer

Maternity and parental leave top-up programs
Competitive health benefits
Generous PTO policy
RSU program for most employees
Retirement matching program
Free 1Password account
Paid volunteer days
Peer-to-peer recognition through Bonusly
Remote-first work environment

Fulltime

CS Technical Representative

As a CS Technical Representative, your role is to troubleshoot Tier 2 issues esc...

Location

Netherlands

Salary:

Not provided

1Password

Expiration Date

Until further notice

Requirements

Excellent written and spoken communication skills in English
Ability to reproduce, diagnose, and deliver solutions for escalated Tier 2 Technical queries across primary area of support (Core: OPMac, OPWindows, OPiOS, OPAndroid, OPLinux)
Comfortable taking on customer calls
Intermediate knowledge of CS stack (e.g., Kibana, DataDog)
Complete understanding of 1Password's product feature offering
Familiarity with all officially supported desktop browsers
Well-developed knowledge of file structures, system settings, permissions of at least one supported OS
Comfortable using machine virtualisation to install, set up and troubleshoot 1Password on Windows, Linux and Mac
Can execute commands in a terminal environment
Can troubleshoot installation/update failures, offline statuses

Job Responsibility

Troubleshoot Tier 2 issues escalated from Tier 1 Technical Support
First-level escalation within the Technical Support team
Resolve complex and novel reliability issues across the 1Password product offering
Resolve Tier 1 CRM volumes when required
Maintain a working knowledge of currently known issues and their workarounds
Guide junior colleagues
Collaborate with peers across the CS org
Support junior colleagues with Tier 1 questions on Slack
Effectively escalate open queries to Tier 3
Create internal documentation for common questions or guides

What we offer

Maternity and parental leave top-up programs
Competitive health benefits
Generous PTO policy
RSU program for most employees
Retirement matching program
Free 1Password account
Paid volunteer days
Peer-to-peer recognition through Bonusly
Remote-first work environment

Fulltime

Technical Support Engineer I

AXON is seeking a high-energy, skilled Support Engineer with expertise in custom...

Location

United States , Atlanta; Boston; Denver; San Francisco; Scottsdale; Seattle

Salary:

56625.00 - 90600.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Information Systems, related field or equivalent experience or certifications
Minimum of 3 years of Technical Support experience
Minimum of 3 years of SaaS experience
Familiarity with mobile app ecosystems (iOS and Android), app distribution, and common debugging tools (e.g., Xcode, Android Studio)
Experience with entry-level networking concepts, including routing, switching, and API connectivity troubleshooting
Operational knowledge of computer/server hardware, operating systems, and storage devices
Experience using Secure Shell (SSH)
Experience using Splunk, JIRA, and/or Salesforce
Well-developed interpersonal skills and the ability to work with multiple teams to achieve common objectives
Ability to work autonomously with substantial latitude for action and decision while maintaining focus on achieving optimal outcomes as part of a collaborative development effort

Job Responsibility

Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and services
Join Forces with Axon Teams to triage and prioritize agency change and feature requests
As needed, provide frontline email & phone support to customers for complex technical issues augment/cover for the Technical Support Representative team
Research, diagnose, troubleshoot, and identify solutions to address Axon device and system issues directly with customers via phone & email
Follow up with clients to ensure their systems are fully functional after troubleshooting
Assist the tier 1 support team by answering questions, aiding in troubleshooting efforts, and training
Log & provide detailed notes on each customer interaction
Develop knowledge base articles
Solve problems proficiently in an ever-evolving environment
Report bugs and trends to the necessary Axon teams

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Fulltime

IT Service Desk Specialist - Third Shift

The Abercrombie IT Service Desk is a high energy, customer-oriented team providi...

Location

United States , Columbus

Salary:

Not provided

Abercrombie & Fitch Co.

Expiration Date

Until further notice

Requirements

Bachelor’s degree in IT or related field or combination of education and experience
Excellent customer service skills
Hard working, reliable, and dependable
Ability to work within a team environment, sharing workload and responsibilities
Quick to adapt and eager to learn
Effective verbal, phone, written, and interpersonal communication skills
Capable of maintaining corporate and job-related confidential information
Technical and Analytical skills including Computer literate and working knowledge of operating systems (Windows/Mac), word processing (Microsoft Word), spreadsheet (Excel) and E-Mail (Outlook) software applications required
Familiarity with mobile device hardware and operating systems (iOS/Android)

Job Responsibility

Provide Tier 1 technical support to corporate, distribution, and retail store associates for basic software and hardware troubleshooting
Demonstrate qualities representative of A&F’s unique culture with a strong appreciation for customer service, inclusiveness, and a casual hospitality
Support retail operations by providing coaching and guidance to store associates
Troubleshoot problems to resolution or escalate when necessary
Document incidents, comments, and resolutions within the incident management system, utilizing available knowledge resources
Fulfill hardware and software requests by coordinating and completing configuration and installation
Perform end-user training as it regards assistance with supported applications and services

What we offer

Incentive bonus program
Annual companywide review process
Flexible spending accounts
Medical, dental and vision insurance
Life and disability insurance
Associate assistance program
Paid parental and adoption leave
Access to fertility and adoption benefits through Carrot
Access to mental health and wellness app, Headspace
Paid time off and one paid volunteer day per year

Fulltime

HR Shared Services Specialist

The Benefits/LOA specialist reports to the North Americas Associate Service Cent...

Location

United States , San Antonio

Salary:

30.00 - 34.00 USD / Hour

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

Previous experience in the operation and administration of Benefit Programs
Minimum of 3 years’ experience in Benefits Program (H&W and LOA) administration and preferred in a mid/large size Global organization
HR Generalist experience a plus
Knowledge of retirement program administration and compliance
Knowledge of IRS, ERISA, HIPAA, ACA, FMLA, ADAAA and DOL regulations
Excellent oral and written communication skills with the ability to independently compose routine written communications
Proficient in H&W and LOA end to end processing
Workday and SAP experience is desirable
Proficient in Microsoft Office including Excel, Word, Power Point, and Outlook
Strong attention to detail and the ability to use that information to represent the service center to the CoE using influence and persuasion to ensure process considerations are accounted for in new or modified programs and policies

Job Responsibility

Collaborates with internal/external resources to support the administration of the Company’s Health & Welfare and Leave of Absence programs as required
Works directly with outside vendors on daily transactions, special projects and issue resolution
Document and maintain key processes, procedures and guides for benefit plans administration
Supports and responds to internal requests in the collection of audit data for program compliance and control requirements
Assist with the maintenance of summary plan descriptions, presentations, participant guides, and employee benefit program communication for call scripts
Serves as the subject matter expert for the both the H&W and LOA programs, policies and processes in support of issue resolution
Manages the vendor partnership to include operational regular meetings, day to day inquiries from vendors in support of compliance with plan documents and regulations, SLA, and overall contract agreements
Responsible for the implementation of the Annual Enrollment benefits
Responsible for the coordination of benefits related activities including those with external benefits vendors - coordination of premium payments, vendor mapping, data issues and verification, solicit beneficiary forms, coordinate address searches, court orders and reporting/reconciliations
Supports the BD Healthy Lives program activities and the tuition reimbursement process

Fulltime

Service Now System Administrator, People Success

The People Success (PS) ServiceNow System Administrator is responsible for the d...

Location

United States , Bolingbrook, Illinois

Salary:

88200.00 - 115000.00 USD / Year

Ulta Beauty

Expiration Date

Until further notice

Requirements

3+ years of ServiceNow HRSD administration, functional ownership, or product ownership experience
Strong understanding of HR processes, HR service delivery models, and HR data privacy requirements
Experience configuring HRSD modules, workflows, knowledge, reporting, and notifications
Familiarity with integrations between ServiceNow and HR systems such as SuccessFactors or other HCM platforms
Experience working in a scaled, cross-functional operating model with HR, HRIT, Platform, and Security teams

Job Responsibility

Own day-to-day HRSD operations, content management, and functional health of the platform
Serve as the functional owner for HRSD modules including Case Management, Knowledge Management, Employee Center, Lifecycle Events, Catalog Items, and Notifications
Act as the primary point of contact between HR, HRIT, Platform, and IT Security teams for HRSD-related activities
Configure and maintain HR Services, Case and Contact Types, HR Catalog Items, Knowledge Articles, banners, and HR notifications
Manage HR Lifecycle Events steps and HR-specific data imports
Define and manage HRSD roles, groups, and access criteria in partnership with IT Security
Partner with IT to support HR data privacy configurations and ensure appropriate handling of sensitive data
Provide functional input into Business Requirements Documents (BRDs) for HR-related integrations
Submit enhancement and defect requests through Demand Triage (IT Shimmer Demand) and participate in ticket log and Demand Board meetings as needed
Monitor HR case volumes, SLAs, and performance metrics

What we offer

paid time off
health
dental
vision
life and disability benefits

Fulltime

New

Information Security Analyst

The SOC Analyst will be responsible for day-to-day security threats, vulnerabili...

Location

United Kingdom , Belfast

Salary:

Not provided

Apex Clearing

Expiration Date

Until further notice

Requirements

The permanent right to live and work in the United Kingdom - this job is based in Belfast, Northern Ireland
Bachelor’s degree in a related field (Security, Forensics, Cyber Security, or Computer Science is preferred) or equivalent industry related experience
At least 2 years' experience working within an information security / cyber security role
Desirable | Proven experience as a security analyst, incident handler/responder, security engineer, or penetration tester
Knowledge of security methodologies, processes (i.e., Cyber Kill Chain/Diamond Models, and the MITRE ATT&CK/D3FEND framework)
Knowledge of technical security solutions (such as but not limited to firewalls, SIEM, NIDS/NIPS/HIDS/HIPS, EDR, DLP, SOAR, proxies, network behavioural analytics, orchestration, automation and cloud security)
Deep knowledge of TCP/IP, UDP, DNS, FTP, SSH, SSL/TLS and HTTP Protocols, network analysis, and network/security applications and email security
Good knowledge of common malware threats and attack methodologies
Basic knowledge of scripting languages and programming languages (PowerShell, Python, Bash, .NET, Ruby,Java, C, etc.)
Desirable Professional Certifications: GCIA, GCIH, GCFE, GCFA, Security+, CCNA CyberOps, OSCP, GPEN, GWAPT, CEH, CySA+

Job Responsibility

Monitor, analyse, investigate security incidents and events using various tools and technologies including SIEM, UEBA, Threat Intel and EDR
Perform security incident and event correlation, analysis, triage using information gathered from a variety of sources within the enterprise
Generate reports, dashboards, and presentations from security technologies
Able to participate in an on-call rotation and provide Tier 1 & Tier 2 support
Provide analysis of trending security data from a large number of heterogeneous security devices across different layers
Provide Incident Response (IR) support when analysis confirms an actionable incident
Communicate and collaborate with stakeholders, including internal customers and senior management to provide updates on security incidents and to ensure proper resolution
Investigate, document, and report on information security threats and emerging trends
Integrate technologies and share information with SOC analysts and external teams
Participate in internal projects and initiatives to increase SOC efficiency and improve SOC tooling

What we offer

28 days annual leave plus 10 NI national holidays
Pension matched up to 7%
Private health insurance for medical and dental
Life Insurance
Great work/life balance and flexible working hours
Monthly catered lunches
Unlimited drinks and snacks
Charitable matching gift program
Annual bonus
Training and development budget

Fulltime

Sales and Marketing Director

Sales & Marketing Director – Automotive Parts. You’ll be joining a UK manufactur...

Location

United Kingdom , Oxford

Salary:

60000.00 - 70000.00 GBP / Year

JSL Solutions Ltd

Expiration Date

Until further notice

Requirements

Proven experience selling to OEMs or Tier 1 vehicle manufacturers (essential)
Deep understanding of long-cycle, specification-based technical sales
Strong leadership skills with experience developing high-performing commercial teams
A mix of strategic vision and hands-on commercial delivery
Excellent stakeholder management and communication skills across engineering, marketing, and operations

Job Responsibility

Lead the sales and marketing function across OEM and Tier 1 customer accounts
Develop and execute commercial strategy aligned with company growth objectives
Manage and grow key OEM relationships (truck, trailer, bus, and specialist vehicle manufacturers)
Oversee marketing and brand development across the business
Work closely with engineering and operations to support technical project delivery
Analyse market trends, identify new opportunities, and guide pricing and margin strategy
Represent the business at trade shows, customer meetings, and industry events

What we offer

Annual bonus linked to personal and business performance
Company car or car allowance
Enhanced pension contribution
25 days holiday plus bank holidays
Opportunity to shape the commercial direction of a well-established UK manufacturer
A leadership team that values autonomy, quality, and long-term partnerships

Fulltime

Tier 1 Technical Support Representative

Robert Half

Location:
United States , Grand Prairie

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 20, 2026

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