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Tier 1 Technical Support Representative

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Robert Half

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Location:
United States , Grand Prairie

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

18.00 - 21.00 USD / Hour
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Job Description:

This role is ideal for someone who enjoys working with technology and supporting customers through technical issues. The position involves daily interaction with users who need help resolving problems with their computers, applications, and connectivity.

Job Responsibility:

  • Serve as the primary contact for incoming technical support requests through phone, email, and online channels
  • Troubleshoot Windows 10, email systems, Office 365 tools, internal CRM applications, and basic network connectivity issues
  • Ask clear, targeted questions to understand user problems and determine the most effective solution
  • Document all support interactions in a clear, accurate, and complete manner
  • Research recurring issues and contribute to internal knowledge resources
  • Support continuous improvement efforts by identifying common technical trends
  • Participate in ongoing training to expand both technical and customer service skills

Requirements:

  • Experience troubleshooting Windows operating systems
  • Familiarity with SharePoint, Salesforce, Outlook, and other Office 365 applications
  • Ability to install, configure, and support software applications
  • Understanding of internet browser setup and troubleshooting
  • Experience supporting mobile applications preferred
  • Proficiency with Microsoft Office products
  • High school diploma required
  • additional education or equivalent experience is acceptable
  • Minimum of 6-12 months in an IT related position
  • Prior help desk or technical support experience preferred
  • Certifications are a plus

Nice to have:

  • Experience supporting mobile applications preferred
  • Prior help desk or technical support experience preferred
  • Certifications are a plus
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
February 20, 2026

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