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Valley Fiber Logo Valley Fiber · IT - Administration

Tier 1 Tech Support Representative Part-Time

Canada · Job Posted June 10, 2026
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Job Description

Are you interested in supporting the growth of Manitoba’s technological landscape? There are plenty of opportunities to implement your knowledge of tech when building out the network of one of Manitoba’s leading Internet Service Providers: Valley Fiber Ltd. Valley Fiber Ltd is a full-service company offering dedicated fiber optic internet, TV, and digital phone for people across the province. We’re growing fast, and we’re looking for talented people to come grow with us! We are seeking out enthusiastic and self-motivated part-time Tier 1 Tech Support Representatives to join our team at Valley Fiber. This is an entry-level role for individuals who enjoy providing technical support to customers.

Job Responsibility

  • Field Customer Calls: Handle incoming inquiries to resolve technical issues
  • Proactive Support: Reach out to customers to assist with tech issues in their homes
  • Data & Reporting: Gather data and generate reports for management
  • Team Support: Assist other departments during high call volumes
  • Ticket Management: Create, document, and complete support tickets

Requirements

  • Must be eligible to work in Canada
  • A genuine interest in technology
  • A can-do approach to problem-solving
  • The ability to use a computer
  • Ability to work well in a team-based environment
  • Basic proficiency in English reading, writing, and speaking
  • Ability to handle sensitive customer information confidentially
  • Willingness to adapt to changing priorities
  • Ability to work on internal systems for long periods of time

What we offer

  • Comprehensive benefits package
  • Staff discounts on internet service and at select local businesses
  • Opportunities for professional development, increased responsibility, and advancement
  • Opportunities to work on big projects that have a lasting impact on the daily life of Manitobans
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