Tier 1 Support Analyst Jobs

Anchor Point Technology Resources

Location:
United States, Indianapolis

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Our client is looking for a computer support professional for all of the core business units. This includes hardware problems, software issues, connectivity problems, wireless/mobile issues, printing problems, and functionality questions. Support is done remotely via remote control software and over the phone 100% of the time. Customer service, attention to detail, and first call resolution are top priorities at Tier I with escalation to Tier II as necessary.

Job Responsibility:

Supports end users via phone and remote support tools
Images computers and prepares them for end user deployment
Supports Microsoft Office 365 application issues
Supports Microsoft Windows 7 and 10 on HP Desktops / Laptops
Documents all work done through Service Now Helpdesk application
Supports wireless connectivity for laptops and mobile devices
Support remote connectivity via Cisco VPN client software
Effectively manages time to make sure calls are responded to in timely manner
Escalates calls to appropriate next Tier support groups when necessary
Attention to detail in all aspects of handling customer calls

Requirements:

Must have direct experience providing support in the listed technologies: Windows 7 and 10 Operating System troubleshooting and configuration
Microsoft Office 365 installation, configuration and troubleshooting
Desktop/Notebook hardware installation, configuration and troubleshooting
Computer peripheral and hardware installation, configuration and troubleshooting

Additional Information:

Job Posted:
December 06, 2025

Work Type:

Hybrid work

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Tier 1 Support Analyst