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Anchor Point Technology Resources Logo Anchor Point Technology Resources · IT - Administration

Tier 1 Support Analyst

United States, Indianapolis · Job Posted December 06, 2025
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Job Description

Our client is looking for a computer support professional for all of the core business units. This includes hardware problems, software issues, connectivity problems, wireless/mobile issues, printing problems, and functionality questions. Support is done remotely via remote control software and over the phone 100% of the time. Customer service, attention to detail, and first call resolution are top priorities at Tier I with escalation to Tier II as necessary.

Job Responsibility

  • Supports end users via phone and remote support tools
  • Images computers and prepares them for end user deployment
  • Supports Microsoft Office 365 application issues
  • Supports Microsoft Windows 7 and 10 on HP Desktops / Laptops
  • Documents all work done through Service Now Helpdesk application
  • Supports wireless connectivity for laptops and mobile devices
  • Support remote connectivity via Cisco VPN client software
  • Effectively manages time to make sure calls are responded to in timely manner
  • Escalates calls to appropriate next Tier support groups when necessary
  • Attention to detail in all aspects of handling customer calls

Requirements

  • Must have direct experience providing support in the listed technologies: Windows 7 and 10 Operating System troubleshooting and configuration
  • Microsoft Office 365 installation, configuration and troubleshooting
  • Desktop/Notebook hardware installation, configuration and troubleshooting
  • Computer peripheral and hardware installation, configuration and troubleshooting
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