Tier 1 Support Analyst Job at Anchor Point Technology Resources (Indianapolis)

Contract Tier 3 Helpdesk Analyst

Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our ...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Extensive experience in a Tier 3 helpdesk or advanced technical support role
In-depth knowledge of desktop operating systems (e.g., Windows, macOS), server systems, software applications, and advanced network concepts
Proficiency in troubleshooting complex technical issues and providing expert guidance
Strong communication and leadership skills
Relevant IT certifications (e.g., Cisco Certified Network Professional, Microsoft Certified Solutions Expert) are a plus
Ability to mentor and support junior team members effectively
Exceptional problem-solving skills and adaptability

Job Responsibility

Advanced Problem Resolution: Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems
Escalated Ticket Management: Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction
Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems
Root Cause Analysis: Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability
Documentation and Knowledge Sharing: Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team
Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems
Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions
Performance Optimization: Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Technical Support Analyst

Provides technology & support services that create positive business impact by o...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2 year degree from an accredited college/business/technical school (or the equivalent training/education in respective country)
Information Technology related job experience, hospitality experience is beneficial
Analytical skills
Problem solving
Computer skills
Learning
Interpersonal skills
Diversity relations
Communications
Electronic communication

Job Responsibility

Monitors computer and network operations performing onsite and offsite backup/recovery functions and maintaining disaster recovery plans
Ensures current systems are in compliance with Company system standards
Conducts proactive and reactive maintenance of the health and integrity of all the offices IT infrastructure and IT equipment including but not limited to: Email, Desktop, Laptops, Servers, LAN infrastructure and Operating System Software– Administration and Maintenance for Tier 1 support
Creates disk images performs maintenance that eliminates security risks, assures appropriate local area network system access and enables dissemination of duties
Manages problems effectively via time tracking and resolving them quickly with the business clients being informed of the situation at all times
Is responsible for the spot/ad hoc, writing procedures, and organizing outside vendors to undertake training
Provides applicable written communications to all the offices Associates from time to time
Is responsible for the maintenance and completion of all establish checklists as and when required
Is responsible for the compliance with applicable Company Policies and IT Standard Operating Procedures (SOPs) and other related material

What we offer

Equal opportunity employer
Inclusive, people-first culture
Opportunity for associates to grow and succeed

Fulltime

Desktop Support Analyst

We are looking for a skilled Desktop Support Analyst to join our team in Oak Rid...

Location

United States , Oak Ridge

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent is required
Proven experience providing IT support in a Windows-based environment
Hands-on expertise with troubleshooting and repairing laptops, desktops, printers, and other hardware
Familiarity with Microsoft Office 365, Active Directory, and Azure platforms
Ability to research and resolve complex PC and software-related issues
Minimum of 5 years of IT-related experience, including 2 years in system administration

Job Responsibility

Monitor the Helpdesk Ticketing System daily to address support requests and troubleshoot reported issues
Deliver Tier 1 and Tier 2 technical assistance to system users for hardware and software concerns
Manage user accounts in Active Directory and Office 365, including account creation, modification, and deletion
Diagnose and resolve hardware and software failures while effectively communicating with affected teams
Collaborate with the Desktop Engineering team to conduct system and software testing
Keep tickets updated with progress and coordinate tasks to ensure timely resolution
Identify and report potential risks that could impact IT operations to management
Optimize Service Desk resources for improved performance
Maintain professionalism in all forms of communication and interactions
Complete additional tasks as assigned by the manager

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Fulltime

Desktop Support Analyst

We are looking for a skilled Desktop Support Analyst to join our team in San Fra...

Location

United States , San Francisco

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in desktop support or a related IT role
Familiarity with architecture/design tools like AutoDesk, Revit
Strong proficiency in both PC and Mac operating systems, including Windows and MacOS
Hands-on experience with tools and technologies such as Active Directory, Cisco, Citrix, and Dell hardware
Proven ability to deliver exceptional customer service, including white-glove support to high-profile individuals
Knowledge of Apple devices, configuration management, and backup technologies
Excellent problem-solving skills and the ability to work independently or collaboratively in a fast-paced environment
Strong communication skills to effectively interact with clients, vendors, and team members.

Job Responsibility

Deliver Tier 1 technical support to staff and clients, addressing hardware, software, and system issues promptly
Collaborate with vendors to resolve escalated IT problems and ensure efficient service delivery
Provide specialized support for creative teams and architecture professionals, including applications such as Autodesk and Revit
Manage and troubleshoot PC and Mac systems, ensuring optimal performance in a hybrid environment
Offer white-glove service to high-profile clients by addressing their unique technical needs with professionalism
Configure, maintain, and support Apple devices and Dell technologies, ensuring seamless integration into the workplace
Administer Active Directory and backup technologies to maintain data security and accessibility
Assist with the setup, configuration, and maintenance of Cisco and Citrix technologies
Perform routine hardware and software updates to ensure systems are up-to-date and running efficiently
Maintain accurate documentation of IT processes, troubleshooting steps, and client interactions.

What we offer

Competitive compensation
Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan enrollment
Free online training.

Fulltime

Tradefloor Support Analyst

We are looking for a skilled Tradefloor Support Analyst to join our team based i...

Location

United States , Houston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Mobile Device Management
Experience with ServiceNow ITSM
Proficiency in Office 365
Strong problem-solving abilities
Excellent communication skills
Strong understanding of trade floor operations
Previous experience in a similar role or environment
Relevant degree in Computer Science, Information Technology, or a related field
Ability to work flexible hours
Proven track record of team collaboration

Job Responsibility

Efficiently managing and resolving Tier 1 and 2 incidents
Troubleshooting various computer and network-related issues
Collaborating and escalating Tier 3 incidents when necessary
Recording all incidents using ITSM tools such as ServiceNow
Responding to customer inquiries through various channels including phone, Microsoft Teams, and email
Provisioning computer equipment and peripherals for employees, as well as maintaining and repairing existing IT equipment
Handling tasks related to Active Directory, Mail filters, Anti-Virus, RSA, Nexthink, and other operational tools
Installing, configuring, and upgrading end-user software and hardware
Providing training and guidance to users and teams on best practices
Supporting global IT initiatives

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Service Board Analyst

The Service Board Analyst will ensure the smooth operation and efficiency of the...

Location

Salary:

35000.00 - 40000.00 USD / Year

Darkhorse Technologies

Expiration Date

Until further notice

Requirements

1-2 years minimum in a ticketing or IT support role (preferably at an MSP)
Knowledge of common IT systems, including Windows OS, Microsoft Office 365, and basic network configurations
Experience with ticketing platforms and RMM tools
Ability to manage multiple tasks and prioritize efficiently in a fast-paced environment
Strong customer service skills with a proactive approach to solving client issues
Clear and concise verbal and written communication abilities for client interactions and documentation

Job Responsibility

Monitor and maintain the health of service boards to ensure timely resolution of tickets
Qualitize new tickets and client responses by gathering all necessary details and assigning appropriate priorities and statuses
Merge duplicate tickets or update existing tickets based on client input, technician feedback, or ticket history
Identify and resolve bottlenecks in ticket progression, reassigning or escalating when necessary
Proactively follow up on unresolved or stagnant tickets to ensure timely closure
Asking questions if there is not an active service agreement for a client
Review and update tickets submitted via phone, email, or RMM platforms to ensure completeness and accuracy
Reopen previous tickets within promised timelines when appropriate
Adjust ticket priorities based on new information provided by clients or technicians
Provide prompt and professional responses to client inquiries, ensuring high satisfaction

Fulltime

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join our team in Grand...

Location

United States , Grand Rapids

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency with Active Directory for user account and security management
Strong knowledge of Windows 10 operating systems and basic troubleshooting techniques
Experience handling service desk tickets and providing Tier 1 technical support
Ability to communicate technical concepts effectively to non-technical users
Familiarity with configuring and maintaining Microsoft Windows environments
Strong organizational and problem-solving skills
Commitment to delivering exceptional user support and satisfaction

Job Responsibility

Provide Tier 1 support for hardware, software, and user inquiries, resolving issues efficiently and escalating complex problems when necessary
Manage and troubleshoot user accounts and permissions within Active Directory
Configure and maintain Windows 10/11 operating systems and associated applications
Monitor and respond to incoming service desk tickets, ensuring timely resolution and user satisfaction
Clearly explain technical solutions to non-technical users to facilitate understanding and resolution
Oversee daily help desk operations, including triaging and routing support requests
Follow up with users to confirm that issues have been resolved to their satisfaction
Maintain up-to-date knowledge of system functionality, navigation, and processes
Perform additional technical support duties as assigned, ensuring the overall reliability of IT services

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Tech Stack Analyst - GTM Tools

We are seeking a proactive and data-driven Tech Stack Analyst to serve as the ke...

Location

United States , Austin; Chicago; New York City; Salt Lake City; San Francisco

Salary:

86400.00 - 98000.00 USD / Year

Gong

Expiration Date

Until further notice

Requirements

3+ years of experience in a systems analyst, business operations, or technology enablement role, preferably within a B2B SaaS or high-growth tech environment
Proven ability to manage high-volume Tier 1 support queues and execute transactional requests (e.g., license provisioning, account updates, troubleshooting) for a GTM organization
Demonstrated experience with data quality and hygiene execution—including maintaining data dictionaries, enforcing data rules, and managing cleanup projects
Proficiency in data analysis and reporting—with the ability to build, maintain, and run reports (e.g., ROI, adoption, usage) to support leadership analysis
Experience with a major CRM (e.g., Salesforce, HubSpot), including familiarity with custom fields, objects, and foundational data governance principles
Strong Analytical and Problem-Solving Skills: A natural problem-solver who can effectively troubleshoot ad-hoc system and tool outages, identify root causes, and propose durable solutions
Exceptional Organizational Skills: Ability to prioritize a high volume of operational tasks, track multiple workstreams (ticketing, data projects, reporting), and maintain detailed documentation (e.g., Data Dictionary)
Autonomy and Ownership: Proven ability to take ownership of end-to-end operational functions (e.g., New Hire Provisioning, Data Quality) and execute with minimal supervision
Clear Communication: Strong verbal and written communication skills, with the ability to explain complex system issues to both technical and non-technical stakeholders
Collaborative Mindset: Comfortable working in a cross-functional environment to ensure system alignment across teams

Job Responsibility

GTM Systems Reporting and Data Execution - Tech Stack Reporting: Establish, run and maintain standard ROI reporting for GTM systems—tracking adoption, usage, impact, and value realization—to support analysis by the GTM leadership team
GTM Tools Ticketing & Support: Own all Tier 1 and Tier 2 ticketing for the GTM Tech Stack (excluding dedicated Zendesk management). This includes managing support tickets and account-level updates in tools like LISN, LIQ, Calendly, Dealhub, Crossbeam, and Trumpet
New Hire Provisioning: Own the process for GTM system access, ensuring each class of new hires is accurately assigned role-specific tools within a week of their GTM onboarding start date
Ad-Hoc Tool Troubleshooting: Serve as the first line of defense for the field by troubleshooting reports on tool outages, workflows not functioning as intended, and general ad-hoc fixes across the GTM tools portfolio
Tool Configuration Support: Provide operational configuration and maintenance support for various GTM tools outside of dedicated platform ownership (e.g., Zendesk), with a focus on systems that feed into ROI and adoption reporting

What we offer

We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle
Mental Health benefits with covered therapy and coaching
401(k) program to help you invest in your future
Education & learning stipend for personal growth and development
Flexible vacation time to promote a healthy work-life blend
Paid parental leave to support you and your family
Company-wide recharge days each quarter
Work from home stipend to help you succeed in a remote environment

Fulltime

Tier 1 Support Analyst

Anchor Point Technology Resources

Location:
United States , Indianapolis

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 06, 2025

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Tier 1 Support Analyst

Anchor Point Technology Resources

Location:United States , Indianapolis

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 06, 2025

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