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Capstone IT Staffing Logo Capstone IT Staffing · IT - Administration

Tier 1 IT Support Technician

United States, Omaha 22.00 USD / Hour · Job Posted June 14, 2026
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Job Description

Our client is seeking an onsite Tier 1 IT Support Technician to provide day-to-day end-user support while their internal IT team focuses on a major transportation management system implementation. This is a short-term contract engagement expected to last approximately 4–6 months. The ideal candidate will have strong customer service skills, experience supporting end users in a Microsoft environment, and the ability to handle a wide variety of desktop support and IT administration tasks independently.

Job Responsibility

  • Provide Tier 1 help desk and desktop support for end users
  • Troubleshoot hardware, software, laptop, and peripheral issues
  • Set up and configure new user accounts, workstations, and equipment
  • Support employee onboarding and offboarding activities
  • Manage user accounts and permissions within Active Directory
  • Administer Microsoft 365 user accounts and licensing
  • Assist with SharePoint administration and file share management
  • Respond to support requests and document resolutions
  • Coordinate with third-party software vendors to resolve application issues
  • Serve as the liaison between end users and external support providers
  • Perform routine IT support tasks and maintain a high level of customer service
  • Provide hands-on support for onsite technology needs and equipment deployment

Requirements

  • 2–5 years of IT Help Desk, Desktop Support, or End User Support experience
  • Experience supporting Windows-based environments
  • Working knowledge of: Active Directory
  • Microsoft 365 Administration
  • SharePoint
  • PC/Laptop hardware troubleshooting
  • User account management
  • Strong troubleshooting and problem-solving skills
  • Excellent communication and customer service abilities
  • Ability to work independently in a fast-paced environment
  • Must be able to work onsite in Omaha, NE
  • Must be USC or GC

Nice to have

  • Experience supporting small to mid-sized business environments
  • Experience with user onboarding and offboarding processes
  • Exposure to ticketing systems and IT service management practices
  • Experience coordinating with third-party software vendors
  • Basic networking knowledge
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