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Jorie AI Logo Jorie AI · IT - Administration

Tier 1 IT Support Specialist

United States, Oak Brook 50000.00 - 60000.00 USD / Year · Job Posted March 04, 2026
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Job Description

We seek a dependable and customer-focused Tier 1 IT Support Specialist to provide on-site, face-to-face technical support for our corporate office users. This role is critical in ensuring smooth day-to-day IT operations across our business units, many supporting healthcare functions. The ideal candidate is organized, approachable, and eager to solve problems in person while maintaining clear communication and excellent follow-through.

Job Responsibility

  • Serve as the first point of contact for on-site staff needing technical assistance with computers, phones, applications, and printers
  • Troubleshoot and resolve hardware, software, and network issues on Windows laptops and desktops
  • Set up and configure new hire equipment, including Intune-enrolled devices, phones, and user access
  • Support Entra ID (Azure AD) identity-related requests, including password resets, MFA issues, and group assignments
  • Maintain office IT infrastructure such as network printers, wireless access points, docking stations, and conference rooms
  • Log and manage support tickets using Jira, escalating when necessary
  • Provide basic training or walkthroughs to end-users for standard tools (Outlook, Teams, SharePoint)
  • Participate in hardware inventory, software license tracking, and office IT audits
  • Ensure adherence to HIPAA and HITRUST-aligned security and compliance practices

Requirements

  • 1–2 years of professional IT support experience in an office environment
  • Hands-on experience supporting Windows systems, Microsoft 365 applications, and Azure
  • Solid troubleshooting skills for desktops, laptops, peripherals, and basic networking
  • Strong interpersonal and communication skills
  • able to work directly with non-technical users
  • Punctual and dependable with a customer-first mindset
  • Comfortable following SOPs and documenting resolutions

Nice to have

  • Exposure to Microsoft Intune and endpoint security tools (e.g., Microsoft Defender)
  • Familiarity with Entra ID (Azure Active Directory), VPN clients, and MFA tools
  • Experience in a healthcare or regulated industry (HIPAA/HITRUST knowledge is a plus)
  • Experience with conference room A/V systems, printers, and VOIP phones

What we offer

  • 401(k) matching up to 4%
  • Medical
  • Dental
  • Vision
  • Long/Short Term Disability insurance
  • Life insurance $25,000 Paid by employer
  • PTO 2 weeks
  • 10 and half Holidays
  • Growth advancement opportunities
  • Flexible work environment (Work-life Balance)
  • Collaborative and friendly company culture
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