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Tier 1 Help Desk Specialist

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BlueWater Federal Solutions

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Location:
United States , Tullahoma

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

BlueWater Federal is looking for a Tier 1 Help Desk Specialist to support the BCITS III program at Arnold AFB.

Job Responsibility:

  • Implement a broad set of technologies
  • Handle phone and email support requests as an advocate for the resolution of client issues
  • Work closely with other departments in resolving issues and fulfilling all client requests, regardless of the nature
  • Handle problem recognition, research, isolation, resolution and follow-up for routine user problems
  • Log and track calls using Remedy, while maintaining detailed notes of the customer's request
  • Write or revise user training documents and procedures
  • Evaluate and prioritize incoming work requests for assistance from clients experiencing problems with software, networking and other related technologies

Requirements:

  • Associate degree in computer science or related field
  • Proficient working knowledge of computer systems, hardware and software
  • Proof of: CompTIA Security+ CE certification
  • MTA - Windows Operating System Fundamentals
  • HDI Customer Service Representative within 180 days of employment
  • Must have an active Secret clearance or the ability to obtain one

Additional Information:

Job Posted:
March 19, 2026

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