Tier 1 Help Desk Specialist Job at BlueWater Federal Solutions (Tullahoma)

Azure Cloud IT Support Specialist - Tier 1

We're searching for a dedicated Cloud Help Desk Specialist ready for a long-term...

Location

United States , Des Moines

Salary:

65000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

1+ years Tier 1 Help Desk experience
Solid hardware & software troubleshooting skills
Experience with Citrix
Ability to manage and resolve a high volume of support tickets efficiently
Familiarity with Active Directory and Microsoft Windows 10
Experience with cloud technologies such as M365/O365, Intune, and AutoPilot
Knowledge of ticketing systems, preferably Freshdesk
Excellent problem-solving skills and a proactive, user-focused approach

Job Responsibility

Tier 1 Help Desk Support
Cloud, Intune, AutoPilot, M365 / O365 / Active Directory
Windows Support
Laptop Imaging & Automation
Hardware troubleshooting for desktops, laptops, printers, conference room, Zoom / Teams support
Freshdesk Ticketing Management System
Resolving High Volume of tickets
Hybrid Active Directory: Password resets, account unlocks, and access management
3rd Party Vendor Software

What we offer

Overtime
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k) plan

Fulltime

Help Desk Support Specialist

The Help Desk Support Specialist will provide Tier 1–2 technical support across ...

Location

United States , Bedford

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of experience in an IT help desk or technical support role
Strong understanding of Windows 10/11, macOS, Microsoft 365, and common enterprise applications
Experience with Active Directory, Azure AD, MFA, and identity management
Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, etc.)
Solid knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi)
Strong customer service mindset and ability to multitask
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Problem-solving mindset with attention to detail
Strong organizational skills and ability to prioritize work

Job Responsibility

Provide Tier 1 and Tier 2 support for hardware, software, mobile devices, and network issues
Troubleshoot and resolve Windows and Microsoft 365 issues, including Teams, Outlook, OneDrive, SharePoint, and the Microsoft Office Suite (Excel, PowerPoint, Word)
Support onboarding/offboarding processes: account provisioning, laptop setup, access permissions, and software installation
Monitor and respond to tickets via the help desk system within established SLAs
Assist with VPN, MFA, and SSO issues
Administer user accounts in Active Directory, Azure AD, and Microsoft 365 admin center
Perform routine system maintenance, updates, and security compliance checks
Support conference room video conferencing devices and systems (e.g., Teams Rooms, Neat, Zoom)
Follow IT asset management procedures, tracking hardware inventory and lifecycle replacement
Provide clear, friendly, and effective communication to users at all technical levels

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Help Desk / IT Support Specialist

We are proactively building a network of Help Desk / IT Support professionals fo...

Location

United States , Charlotte

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–4+ years of experience in IT support or help desk environments
Strong troubleshooting skills across Windows environments and common business applications
Familiarity with ticketing systems and IT service management processes
Basic knowledge of networking concepts (VPN, DNS, DHCP)
Strong communication and customer service skills

Job Responsibility

Provide Tier 1–2 technical support for hardware, software, and system-related issues
Troubleshoot and resolve issues related to Windows OS, Microsoft 365, and business applications
Manage and update tickets through ITSM tools such as ServiceNow, Jira, or Zendesk
Support user onboarding and offboarding, including account setup and access management
Escalate complex technical issues to appropriate internal teams when necessary
Maintain documentation of incidents, processes, and resolutions

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Tier 1 & 2 IT Support Specialist

We’re looking for a hands-on IT Support Specialist who can keep our internal use...

Location

United States , Portland

Salary:

65000.00 - 75000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

Experience in Tier 1/2 IT Support or Help Desk environments
Hands-on experience with Entra ID and Intune
Strong troubleshooting skills across Windows environments (macOS a plus)
Experience supporting internal business applications (ERP, CRM, or SaaS platforms)
Ability to coordinate with vendors and manage escalations effectively
Strong communication skills—able to translate technical issues into plain English
Ability to prioritize in a fast-paced, user-facing environment
2+ years of IT support experience
Hands-on experience supporting a core business platform (ERP, CRM, or SaaS)
Experience working with third-party vendors to troubleshoot and resolve issues

Job Responsibility

Provide Tier 1 & 2 support for internal users (deskside + remote)
Troubleshoot hardware, software, and basic network issues quickly and effectively
Manage users, access, and permissions within Entra ID (Azure AD)
Support device deployment, configuration, and policy management with Microsoft Intune
Image, configure, and maintain laptops and mobile devices
Act as the SME for core business applications, troubleshooting issues and driving improvements
Work closely with external vendors to resolve application issues and ensure system reliability
Document solutions, processes, and recurring issues

What we offer

Medical, vision, dental, and life and disability insurance
Company 401(k) plan

Fulltime

Technical Support Specialist II, IT Service Desk

Looking for a Technical Support Specialist II for a 6-month contract to manage a...

Location

Canada , Toronto, Ontario

Salary:

50000.00 CAD / Year

EdTech Jobs

Expiration Date

Until further notice

Requirements

Post-secondary diploma in Computer Science, Information Technology, or related field
or equivalent work experience
3+ years of technical support experience
Advanced troubleshooting and problem-solving skills
Strong knowledge of IT infrastructure and security protocols
Experience with system and network administration
Proven track record of handling complex technical issues
Excellent project management and documentation abilities
Strong communication and leadership skills
Relevant technical certifications preferred

Job Responsibility

Resolve complex software, hardware, and network issues
Handle escalations from Tier 1 support
Provide expert-level troubleshooting and problem resolution
Manage critical user support requests
Support advanced system configurations and deployments
Assist in maintaining core IT infrastructure
Support network systems and security protocols
Manage system updates and patches
Monitor infrastructure performance and stability
Implement technical improvements and optimizations

What we offer

Free parking on-site
Free, convenient shuttle bus service from Don Mills Subway Station to and from the office
Access to on-site fitness center and fitness classes
Access to Linkedin Learning for continuous skill growth
Mentorship and professional development opportunities
A comprehensive Employee Assistance Program (EAP) providing confidential support spanning from mental health services to financial counselling

Fulltime

Tech Support Specialist

The Tech Support Specialist position will serve as the first level of technical ...

Location

United States , Tallahassee

Salary:

23.00 USD / Hour

Lorien

Expiration Date

Until further notice

Requirements

Associates in Information Technology preferred, but not required
1-2 years providing IT support to end users
Understanding of networking services such as DNS, DHCP, and ability to troubleshoot basic connectivity problems
Experience with administration of Active Directory, implementing and troubleshooting Group Policy, and AD topologies
Experience with Office 365 administration and the Office product suite
General knowledge of electronics, PC architecture and operating systems
Experience with current Windows OS
Proven expertise in Remote Desktop Management, PC troubleshooting, configuration and maintenance and printer troubleshooting
Working knowledge of a range of diagnostic utilities, including application error and system event logs review to include ping, traceroute, ipconfig, and PsExec
Understanding of VoIP technologies, including administration and troubleshooting

Job Responsibility

Apply system analysis techniques to resolve technical problems with computer hardware, software, mobile devices, and telecommunication systems
Triage and resolve Tier 1 requests and develop an understanding of Tier 2 & 3 escalation process
Effectively test fixes to ensure issues have been adequately resolved
Perform post-resolution follow-ups to ensure problem resolution
Fully document all pertinent end user identification including name, department, contact information, etc. as well as ensure that all call resolution notes are entered appropriately
Configure, maintain, test, and document Help Desk specific applications and knowledge base as well as document and monitor incident and work requests per departmental
Ability to solve problems independently or collaboratively with Help Desk colleagues
Answer, evaluate, and prioritize incoming requests for
Fulfill routine communication requirements, including system documentation and status reporting
Utilize Help Desk Ticketing system to document and manage client requests and issues

Fulltime

New

Network Specialist

Location

United States , San Diego

Salary:

39.00 USD / Hour

Tucker Parker Smith Group

Expiration Date

Until further notice

Requirements

Minimum of 3 years of IT experience, including at least 2 years of Desktop Support and/or Help Desk experience
Experience providing Tier 1 and Tier 2 technical support
Strong knowledge of Windows and macOS operating systems
Experience troubleshooting hardware, software, printers, and peripheral devices
Experience managing user accounts and permissions
Excellent troubleshooting, communication, and customer service skills
Ability to prioritize multiple tasks and work independently in a fast-paced environment

Job Responsibility

Provide Tier 1 and Tier 2 technical support for hardware, software, and end-user issues
Install, configure, troubleshoot, and maintain Windows and macOS workstations
Support printers, peripheral devices, conference room technology, and audio/visual equipment
Deploy, image, upgrade, and maintain computers and related equipment
Manage user accounts, permissions, and basic system access
Respond to and resolve support tickets in a timely manner
Maintain computer inventory and assist with equipment deployments
Create technical documentation and user guides
Provide technology orientation and training for new employees
Support on-site meetings and assist with technology setup as needed

Fulltime

Desktop Support Specialist

We are seeking a Desktop Support Specialist with hands-on experience supporting ...

Location

United States , Jacksonville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of experience in Desktop Support, Technical Support, or Help Desk roles
Experience managing devices with Microsoft Intune
Strong knowledge of Windows 10 and Windows 11 operating systems
Experience supporting Microsoft 365 applications and services
Familiarity with Active Directory, Azure Active Directory (Entra ID), and Group Policy
Understanding of device deployment, endpoint security, and patch management
Strong troubleshooting and problem-solving skills
Excellent customer service and communication abilities

Job Responsibility

Provide Tier 1 and Tier 2 desktop support for hardware, software, and network-related issues
Deploy, configure, and manage Windows devices using Microsoft Intune
Troubleshoot and resolve issues related to laptops, desktops, printers, mobile devices, and peripherals
Enroll and manage devices through Intune and Microsoft Endpoint Manager
Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
Configure and enforce security policies, compliance settings, and device management policies
Perform software installations, upgrades, and patch management
Create and maintain technical documentation, knowledge base articles, and support procedures
Assist with user onboarding, offboarding, and account management
Escalate complex issues to senior IT staff when necessary

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Fulltime

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Tier 1 Help Desk Specialist

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