Tier 1 Help Desk Specialist Job at BlueWater Federal Solutions (Tullahoma)

Help Desk Specialist

Location

Salary:

Not provided

M & M Technical Services

Expiration Date

Until further notice

Requirements

Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 2 years of professional experience
or 1 years of professional experience with a related Bachelors degree
Security+ Certified
Active Secret security clearance

Job Responsibility

Provide tier I support, answering phone calls from customers
Perform basic, First Call Resolution (FCR) incident resolution, incident document and entering clear and concise information into the Remedy ticketing system
Applying excellent working knowledge of PC software and hardware to provide multi-tiered customer support for network connectivity, VPN, software applications, desktop peripherals, network account management, and hardware related issues via email, phone, remote assistance tools, and desk-side assistance
Performs hardware diagnostics and coordinates repairs
Provide direct support to end users by supporting “how to” questions, troubleshooting, diagnosing and resolving issues in response to customer reported incidents

Help Desk Tier 2 Analyst

Our company is seeking a Contract Help Desk Tier 2 Analyst to provide advanced t...

Location

United States , Atlanta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Professional experience in a Help Desk Tier 2 or similar technical support role
Proficiency supporting Windows and Mac OS environments
Hands-on experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk, etc.)
Practical knowledge of Active Directory for user management and permissions
Solid understanding of business applications and networking concepts
Strong communication and analytical skills
Ability to work independently and handle multiple technical issues efficiently

Job Responsibility

Resolve escalated technical issues involving hardware, software, network systems, and user accounts
Provide support via phone, email, and remote access tools, ensuring timely resolution
Log, track, and manage IT support requests using ticketing systems such as ServiceNow, Jira, or similar platforms
Administer user accounts, permissions, and group policies within Active Directory
Collaborate with Tier 1 analysts and other IT specialists to troubleshoot and solve more complex problems
Document solutions and develop knowledgebase articles for recurring issues

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Customer Support Specialist 2

Primary responsibility is to provide first contact resolution for Tier 1 (Servic...

Location

United States , Annapolis Junction

Salary:

Not provided

Columbia Technology Partners

Expiration Date

Until further notice

Requirements

3-7 years of experience
Able to prioritize and execute tasks in a high-pressure environment
Strong customer service skills and the ability to work in a team-oriented, collaborative environment
Be sensitive to unique dialects as our customers may speak English as a second language
Availability to work weekends and holidays
Willing to work evening shift from 1500-2300 Tuesday - Saturday
Training M-F, 0700-1500 for the first 4-6 weeks
U.S. Citizenship is required for all applicants
All applicants and employees are subject to random drug testing in accordance with Executive Order 12564
Employment is contingent upon successful completion of a security background investigation and polygraph

Job Responsibility

Provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat
Provide a high-level of customer service and support
Responsible for recording, categorizing, prioritizing, and responding to basic user and system issues, as well as, resolving more complex user and system issues
Enter and track tickets for the requesting organization
Responsible for attending meetings that affect Help Desk Process and Procedures
Effectively communicate ticket follow-ups, system updates, improvements and outages to the customer
Solve problems using documented Standard Operating Procedures (SOP)
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, etc
Provides support for the escalation and communication of status to agency management and global customers

What we offer

Medical: CTP offers 3 superior plans, bringing our employees both in-network and out-of-network options
Vision + Dental: Both free to you + paid in full by CTP
Retirement: 401k - 6% company contribution
PTO + Leave: Offering customizable leave plans
Jury Duty, Bereavement + Military Leave provided
Career Growth: Up to $10,000 provided for approved career-related learning, training, education, and/or tuition
Life and AD&D Insurance/Short-Term & Long-Term Disability: More peace of mind, at zero cost to you
Profit Sharing Bonus: End of year cash gets added to your bottom-line
Referral Bonus Program: Our bonuses range from $7,000-$20,000, if your referral joins the team

Fulltime

Technical Support Specialist

The Tech Support Specialist position will serve as the first level of technical ...

Location

United States , Tallahassee

Salary:

23.00 USD / Hour

Lorien

Expiration Date

Until further notice

Requirements

Associates in Information Technology preferred, but not required
1-2 years providing IT support to end users
Understanding of networking services such as DNS, DHCP, and ability to troubleshoot basic connectivity problems
Experience with administration of Active Directory, implementing and troubleshooting Group Policy, and AD topologies
Experience with Office 365 administration and the Office product suite
General knowledge of electronics, PC architecture and operating systems
Experience with current Windows OS
Proven expertise in Remote Desktop Management, PC troubleshooting, configuration and maintenance and printer troubleshooting
Working knowledge of a range of diagnostic utilities, including application error and system event logs review to include ping, traceroute, ipconfig, and PsExec
Understanding of VoIP technologies, including administration and troubleshooting

Job Responsibility

Apply system analysis techniques to resolve technical problems with computer hardware, software, mobile devices, and telecommunication systems
Triage and resolve Tier 1 requests and develop an understanding of Tier 2 & 3 escalation process
Effectively test fixes to ensure issues have been adequately resolved
Perform post-resolution follow-ups to ensure problem resolution
Fully document all pertinent end user identification including name, department, contact information, etc. as well as ensure that all call resolution notes are entered appropriately
Configure, maintain, test, and document Help Desk specific applications and knowledge base as well as document and monitor incident and work requests per departmental
Ability to solve problems independently or collaboratively with Help Desk colleagues
Answer, evaluate, and prioritize incoming requests for
Fulfill routine communication requirements, including system documentation and status reporting
Utilize Help Desk Ticketing system to document and manage client requests and issues

What we offer

Equal-opportunity employers committed to diversity and inclusion
Reasonable accommodation provided for individuals with disabilities

Fulltime

Technical Support Specialist II, IT Service Desk

Looking for a Technical Support Specialist II for a 6-month contract to manage a...

Location

Canada , Toronto, Ontario

Salary:

50000.00 CAD / Year

EdTech Jobs

Expiration Date

Until further notice

Requirements

Post-secondary diploma in Computer Science, Information Technology, or related field
or equivalent work experience
3+ years of technical support experience
Advanced troubleshooting and problem-solving skills
Strong knowledge of IT infrastructure and security protocols
Experience with system and network administration
Proven track record of handling complex technical issues
Excellent project management and documentation abilities
Strong communication and leadership skills
Relevant technical certifications preferred

Job Responsibility

Resolve complex software, hardware, and network issues
Handle escalations from Tier 1 support
Provide expert-level troubleshooting and problem resolution
Manage critical user support requests
Support advanced system configurations and deployments
Assist in maintaining core IT infrastructure
Support network systems and security protocols
Manage system updates and patches
Monitor infrastructure performance and stability
Implement technical improvements and optimizations

What we offer

Free parking on-site
Free, convenient shuttle bus service from Don Mills Subway Station to and from the office
Access to on-site fitness center and fitness classes
Access to Linkedin Learning for continuous skill growth
Mentorship and professional development opportunities
A comprehensive Employee Assistance Program (EAP) providing confidential support spanning from mental health services to financial counselling

Fulltime

New

Safety Intern

Join Lhoist North America’s dynamic internship program and gain hands-on experie...

Location

United States , Calera

Salary:

Not provided

Lhoist

Expiration Date

Until further notice

Requirements

Strong analytical skills
Open to feedback and eager to learn
Proactive and positive approach to work
Effective communication skills, both oral and written
High learning agility
English is mandatory
Willingness to travel if necessary

Job Responsibility

Tackle Real Projects: Dive into projects outlined by management and be ready to adapt to new challenges
Learn and Grow: Seek out work and learning opportunities proactively
Communicate Like a Pro: Engage with various levels of the organization and keep your manager/mentor updated on your progress
Improve Processes: Work efficiently and effectively to help improve processes at your location
Embrace Our Culture: Live our values of Respect, Integrity, and Courage. Work safely, especially around heavy equipment, and be a valued team member
Showcase Your Work: Present your project overview to Senior Leaders and local management at the end of the program
Stay Curious: Be eager to learn new skills and participate in all intern program activities (orientation, mid-term session, closing session, etc.)
Get There: Ensure you can transport yourself to and from the work location
And More: Take on other duties as assigned

What we offer

Comprehensive medical, dental, vision, life, and disability insurance
Paid vacation and sick time
Attractive 401(k) Retirement Savings Plan with a generous Employer Match
Supplemental Contribution based on your Years of Service
Educational assistance

Fulltime

New

Healthcare Assistant

Help us to deliver great primary care by improving access, outcomes and patient ...

Location

United Kingdom , Nottingham

Salary:

26000.00 - 30000.00 GBP / Year

Operose Health

Expiration Date

February 20, 2026

Requirements

Experience in a Primary Care setting and phlebotomy is essential
Able to work within processes, procedures and maintain confidently and data security
Must be able to adapt with changing priorities and be personable, polite and patient with our patients
Must have basic PC skills such as Word, Excel and email
Ability to use own judgement and be aware of professional boundaries they are working to

Job Responsibility

Assisting with patient duties as required and support other team members such as clinical and Nurse Lead with patient care
Supporting the Practice with duties related to CQC outcomes and ensuring compliance is maintained
Working with patients with long term conditions such as Diabetes etc
Provide clinical procedures such as new patient health checks, BMI, blood pressure, pulse and simple wound care
Completing administrative tasks such as new patient registrations, providing appropriate leaflets, stock control and ordering

What we offer

27 days annual leave plus bank holidays pro rata
Access to our bespoke learning management system and annual formative clinical assessments to support competency development
The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop
Car benefit scheme – specialising in electric vehicles
Cycle to work scheme
Travel season ticket loans
Discount cards
Employee wellbeing services including free yoga videos and employee wellbeing app

Parttime

New

Trainee Dealer

As a Trainee Dealer, you will join our structured Dealer Training School, where ...

Location

United Kingdom , London

Salary:

25932.00 - 25938.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Aged 18 or above
Right to work in the UK
No previous dealing experience required
Right attitude, commitment, and passion for customer service
Flexible scheduling for nights, evenings, weekends, and shifts in a 24/7 trading week
Ability to spend a large portion of shift on feet working directly with the public

Job Responsibility

Participate in structured training sessions to learn the rules and dealing procedures for games such as Blackjack, Roulette and Three Card Poker
Develop proficiency in handling gaming equipment (cards, chips, chippers, shufflers etc.) accurately and efficiently
Learn and adhere to all gaming regulations, internal controls, and security procedures
Maintain a professional and friendly attitude toward guests to create a welcoming and enjoyable gaming environment
Ensure integrity and fairness in all game play, following house rules and casino standards
Learn to manage table inventory, exchange chips, and accurately calculate payouts
Deliver outstanding customer service and create memorable experiences for our guests
Work as part of a team to ensure smooth table operations and excellent customer service
Demonstrate key service behaviours: On It, Upbeat and Positive Attitude, Be Nice, Open and Close

What we offer

50% off food and beverages in all our UK venues
Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
Company Sick Pay
Company Pension
Life Assurance
Refer a friend incentive
Financial advice services
Employee health and wellbeing services
Virtual GP Services
Season Ticket Loans

Fulltime

Tier 1 Help Desk Specialist

BlueWater Federal Solutions

Location:
United States , Tullahoma

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 27, 2025

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Tier 1 Help Desk Specialist

BlueWater Federal Solutions

Location:United States , Tullahoma

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 27, 2025

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Job Posted:
December 27, 2025