Tier 1 Help Desk Specialist Job at BlueWater Federal Solutions (Tullahoma)

Help Desk Specialist

Location

Salary:

Not provided

M & M Technical Services

Expiration Date

Until further notice

Requirements

Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 2 years of professional experience
or 1 years of professional experience with a related Bachelors degree
Security+ Certified
Active Secret security clearance

Job Responsibility

Provide tier I support, answering phone calls from customers
Perform basic, First Call Resolution (FCR) incident resolution, incident document and entering clear and concise information into the Remedy ticketing system
Applying excellent working knowledge of PC software and hardware to provide multi-tiered customer support for network connectivity, VPN, software applications, desktop peripherals, network account management, and hardware related issues via email, phone, remote assistance tools, and desk-side assistance
Performs hardware diagnostics and coordinates repairs
Provide direct support to end users by supporting “how to” questions, troubleshooting, diagnosing and resolving issues in response to customer reported incidents

Help Desk Tier 2 Analyst

Our company is seeking a Contract Help Desk Tier 2 Analyst to provide advanced t...

Location

United States , Atlanta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Professional experience in a Help Desk Tier 2 or similar technical support role
Proficiency supporting Windows and Mac OS environments
Hands-on experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk, etc.)
Practical knowledge of Active Directory for user management and permissions
Solid understanding of business applications and networking concepts
Strong communication and analytical skills
Ability to work independently and handle multiple technical issues efficiently

Job Responsibility

Resolve escalated technical issues involving hardware, software, network systems, and user accounts
Provide support via phone, email, and remote access tools, ensuring timely resolution
Log, track, and manage IT support requests using ticketing systems such as ServiceNow, Jira, or similar platforms
Administer user accounts, permissions, and group policies within Active Directory
Collaborate with Tier 1 analysts and other IT specialists to troubleshoot and solve more complex problems
Document solutions and develop knowledgebase articles for recurring issues

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Customer Support Specialist 2

Primary responsibility is to provide first contact resolution for Tier 1 (Servic...

Location

United States , Annapolis Junction

Salary:

Not provided

Columbia Technology Partners

Expiration Date

Until further notice

Requirements

3-7 years of experience
Able to prioritize and execute tasks in a high-pressure environment
Strong customer service skills and the ability to work in a team-oriented, collaborative environment
Be sensitive to unique dialects as our customers may speak English as a second language
Availability to work weekends and holidays
Willing to work evening shift from 1500-2300 Tuesday - Saturday
Training M-F, 0700-1500 for the first 4-6 weeks
U.S. Citizenship is required for all applicants
All applicants and employees are subject to random drug testing in accordance with Executive Order 12564
Employment is contingent upon successful completion of a security background investigation and polygraph

Job Responsibility

Provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat
Provide a high-level of customer service and support
Responsible for recording, categorizing, prioritizing, and responding to basic user and system issues, as well as, resolving more complex user and system issues
Enter and track tickets for the requesting organization
Responsible for attending meetings that affect Help Desk Process and Procedures
Effectively communicate ticket follow-ups, system updates, improvements and outages to the customer
Solve problems using documented Standard Operating Procedures (SOP)
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, etc
Provides support for the escalation and communication of status to agency management and global customers

What we offer

Medical: CTP offers 3 superior plans, bringing our employees both in-network and out-of-network options
Vision + Dental: Both free to you + paid in full by CTP
Retirement: 401k - 6% company contribution
PTO + Leave: Offering customizable leave plans
Jury Duty, Bereavement + Military Leave provided
Career Growth: Up to $10,000 provided for approved career-related learning, training, education, and/or tuition
Life and AD&D Insurance/Short-Term & Long-Term Disability: More peace of mind, at zero cost to you
Profit Sharing Bonus: End of year cash gets added to your bottom-line
Referral Bonus Program: Our bonuses range from $7,000-$20,000, if your referral joins the team

Fulltime

Technical Support Specialist

The Tech Support Specialist position will serve as the first level of technical ...

Location

United States , Tallahassee

Salary:

23.00 USD / Hour

Lorien

Expiration Date

Until further notice

Requirements

Associates in Information Technology preferred, but not required
1-2 years providing IT support to end users
Understanding of networking services such as DNS, DHCP, and ability to troubleshoot basic connectivity problems
Experience with administration of Active Directory, implementing and troubleshooting Group Policy, and AD topologies
Experience with Office 365 administration and the Office product suite
General knowledge of electronics, PC architecture and operating systems
Experience with current Windows OS
Proven expertise in Remote Desktop Management, PC troubleshooting, configuration and maintenance and printer troubleshooting
Working knowledge of a range of diagnostic utilities, including application error and system event logs review to include ping, traceroute, ipconfig, and PsExec
Understanding of VoIP technologies, including administration and troubleshooting

Job Responsibility

Apply system analysis techniques to resolve technical problems with computer hardware, software, mobile devices, and telecommunication systems
Triage and resolve Tier 1 requests and develop an understanding of Tier 2 & 3 escalation process
Effectively test fixes to ensure issues have been adequately resolved
Perform post-resolution follow-ups to ensure problem resolution
Fully document all pertinent end user identification including name, department, contact information, etc. as well as ensure that all call resolution notes are entered appropriately
Configure, maintain, test, and document Help Desk specific applications and knowledge base as well as document and monitor incident and work requests per departmental
Ability to solve problems independently or collaboratively with Help Desk colleagues
Answer, evaluate, and prioritize incoming requests for
Fulfill routine communication requirements, including system documentation and status reporting
Utilize Help Desk Ticketing system to document and manage client requests and issues

What we offer

Equal-opportunity employers committed to diversity and inclusion
Reasonable accommodation provided for individuals with disabilities

Fulltime

Technical Support Specialist II, IT Service Desk

Looking for a Technical Support Specialist II for a 6-month contract to manage a...

Location

Canada , Toronto, Ontario

Salary:

50000.00 CAD / Year

EdTech Jobs

Expiration Date

Until further notice

Requirements

Post-secondary diploma in Computer Science, Information Technology, or related field
or equivalent work experience
3+ years of technical support experience
Advanced troubleshooting and problem-solving skills
Strong knowledge of IT infrastructure and security protocols
Experience with system and network administration
Proven track record of handling complex technical issues
Excellent project management and documentation abilities
Strong communication and leadership skills
Relevant technical certifications preferred

Job Responsibility

Resolve complex software, hardware, and network issues
Handle escalations from Tier 1 support
Provide expert-level troubleshooting and problem resolution
Manage critical user support requests
Support advanced system configurations and deployments
Assist in maintaining core IT infrastructure
Support network systems and security protocols
Manage system updates and patches
Monitor infrastructure performance and stability
Implement technical improvements and optimizations

What we offer

Free parking on-site
Free, convenient shuttle bus service from Don Mills Subway Station to and from the office
Access to on-site fitness center and fitness classes
Access to Linkedin Learning for continuous skill growth
Mentorship and professional development opportunities
A comprehensive Employee Assistance Program (EAP) providing confidential support spanning from mental health services to financial counselling

Fulltime

New

Product Quality Engineer, Networking

Meta is seeking a Product Quality Engineer responsible for developing and implem...

Location

United States , Fremont

Salary:

144000.00 - 204000.00 USD / Year

New

Embedded Software Architect - QT/Medical Devices

As an Embedded Qt Studio Software Architect, you will play a pivotal role in des...

Location

United States , Raleigh

Salary:

160000.00 - 220000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field
10+ years of software development experience, with a strong focus on embedded systems and Qt Studio or similar UI SDKs
Hands-on experience building and maintaining Jenkins CI/CD pipelines, including job configuration and troubleshooting
5+ years of medical device software development and validation experience
Strong working knowledge of IEC 62304, IEC 60601, ISO 14971, and familiarity with FDA 21 CFR Part 820 and EU MDR
Proven ability to enforce rigorous software development, verification, and validation documentation standards
Experience working in Agile development environments, supporting adaptive and collaborative delivery
Effective communicator with a servant leadership mindset, able to translate technical concepts for non-technical stakeholders and mentor teams

Job Responsibility

Lead UI software architecture design for medical devices using Qt Studio
Collaborate cross-functionally to define requirements, create test cases, and ensure specifications are met
Mentor junior engineers and promote best practices, learning, and innovation
Design scalable Qt applications using Qt Widgets and MVC/MVVM architectural patterns
Develop and execute automated tests using Qt Squish and ensure IEC 62304/FDA compliance with QA teams
Build and maintain embedded software platforms in C/C++, integrating closely with hardware components
Drive software quality through design reviews, secure coding practices, and performance optimization
Maintain clear architecture documentation and manage source code using Git

What we offer

Support for Parents
Continuing Education/ Professional Development
Employee Heath & Well-Being Benefits
Paid Time Off
2 Days a Year to Volunteer
medical and dental coverage that start on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP)
Flexible Spending Accounts

Fulltime

New

Vendor Management Manager

As a Vendor Management Manager, you will oversee vendor relationships and compli...

Location

Malaysia , Kuala Lumpur

Salary:

8000.00 - 15000.00 MYR / Month

Randstad

Expiration Date

March 05, 2026

Requirements

6–10 years in vendor management or procurement roles
Strong analytical skills and proficiency in Excel
Power BI is a plus
Experience working with multinational teams and vendors
Excellent communication and stakeholder management skills
Background in vendor compliance and performance management preferred

Job Responsibility

Manage vendor onboarding, performance reviews, and compliance audits
Analyse vendor data to identify risks and improvement opportunities
Collaborate with cross-functional teams including procurement, finance, and operations
Support vendor risk management and governance processes
Create and maintain reporting dashboards

Tier 1 Help Desk Specialist

BlueWater Federal Solutions

Location:
United States , Tullahoma

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 27, 2025

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Tier 1 Help Desk Specialist

BlueWater Federal Solutions

Location:United States , Tullahoma

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 27, 2025

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Job Posted:
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