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Robert Half is searching for a Tier 1 Help Desk Candidate (Part Time) who can support an K-8 Independent school based in Bellevue, WA. This candidate will be responsible for partnering closely with students and faculty covering a variety of technical issues on a tier 1 basis. This position is will be a 3 month contract with the potential to extend or convert.
Job Responsibility:
Serve as the first point of contact (Tier 1) for all help desk requests from students, faculty, staff, and families
Provide timely technical support via walk-ups, ticketing system, email, messaging, and phone
Troubleshoot and resolve issues related to hardware, software, user accounts, network access, and classroom technology
Escalate complex issues to Tier 2 support with clear and detailed documentation
Support and maintain school-issued devices, including laptops, tablets, printers, phones, and audiovisual equipment
Perform routine maintenance tasks such as updates, patches, device cleaning, and minor repairs
Maintain accurate records of technology assets, including setup, deployment, collection, and inventory tracking
Manage printer toner inventory, ordering, replacement, and recycling
Document troubleshooting steps and resolutions within the help-desk ticketing system
Develop and update basic end-user documentation and how-to guides
Provide on-site technical support for school events, including occasional evening or weekend coverage
Maintain confidentiality of sensitive information and deliver professional, customer-focused service in all interactions
Requirements:
Minimum of 2+ years of experience in a Tier 1 Help Desk role
Strong troubleshooting skills supporting hardware issues, including AV equipment, projectors, desk phones, and other peripherals
Proficiency with Windows operating systems and Microsoft 365
Demonstrated ability to prioritize and manage ticket requests effectively
Proven ability to deliver high-quality, white-glove customer service