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Tier 1 Help Desk Candidate

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Robert Half

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Location:
United States , Bellevue

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Robert Half is searching for a Tier 1 Help Desk Candidate (Part Time) who can support an K-8 Independent school based in Bellevue, WA. This candidate will be responsible for partnering closely with students and faculty covering a variety of technical issues on a tier 1 basis. This position is will be a 3 month contract with the potential to extend or convert.

Job Responsibility:

  • Serve as the first point of contact (Tier 1) for all help desk requests from students, faculty, staff, and families
  • Provide timely technical support via walk-ups, ticketing system, email, messaging, and phone
  • Troubleshoot and resolve issues related to hardware, software, user accounts, network access, and classroom technology
  • Escalate complex issues to Tier 2 support with clear and detailed documentation
  • Support and maintain school-issued devices, including laptops, tablets, printers, phones, and audiovisual equipment
  • Perform routine maintenance tasks such as updates, patches, device cleaning, and minor repairs
  • Maintain accurate records of technology assets, including setup, deployment, collection, and inventory tracking
  • Manage printer toner inventory, ordering, replacement, and recycling
  • Document troubleshooting steps and resolutions within the help-desk ticketing system
  • Develop and update basic end-user documentation and how-to guides
  • Provide on-site technical support for school events, including occasional evening or weekend coverage
  • Maintain confidentiality of sensitive information and deliver professional, customer-focused service in all interactions

Requirements:

  • Minimum of 2+ years of experience in a Tier 1 Help Desk role
  • Strong troubleshooting skills supporting hardware issues, including AV equipment, projectors, desk phones, and other peripherals
  • Proficiency with Windows operating systems and Microsoft 365
  • Demonstrated ability to prioritize and manage ticket requests effectively
  • Proven ability to deliver high-quality, white-glove customer service
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
March 12, 2026

Employment Type:
Parttime
Work Type:
On-site work
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