Tier 1 & 2 IT Support Specialist Job at Robert Half (Portland)

Tier 1 IT Support Specialist

We seek a dependable and customer-focused Tier 1 IT Support Specialist to provid...

Location

United States , Oak Brook

Salary:

50000.00 - 60000.00 USD / Year

Jorie AI

Expiration Date

Until further notice

Requirements

1–2 years of professional IT support experience in an office environment
Hands-on experience supporting Windows systems, Microsoft 365 applications, and Azure
Solid troubleshooting skills for desktops, laptops, peripherals, and basic networking
Strong interpersonal and communication skills
able to work directly with non-technical users
Punctual and dependable with a customer-first mindset
Comfortable following SOPs and documenting resolutions

Job Responsibility

Serve as the first point of contact for on-site staff needing technical assistance with computers, phones, applications, and printers
Troubleshoot and resolve hardware, software, and network issues on Windows laptops and desktops
Set up and configure new hire equipment, including Intune-enrolled devices, phones, and user access
Support Entra ID (Azure AD) identity-related requests, including password resets, MFA issues, and group assignments
Maintain office IT infrastructure such as network printers, wireless access points, docking stations, and conference rooms
Log and manage support tickets using Jira, escalating when necessary
Provide basic training or walkthroughs to end-users for standard tools (Outlook, Teams, SharePoint)
Participate in hardware inventory, software license tracking, and office IT audits
Ensure adherence to HIPAA and HITRUST-aligned security and compliance practices

What we offer

401(k) matching up to 4%
Medical
Dental
Vision
Long/Short Term Disability insurance
Life insurance $25,000 Paid by employer
PTO 2 weeks
10 and half Holidays
Growth advancement opportunities
Flexible work environment (Work-life Balance)

Fulltime

Tier 2+ IT Support & Cloud Operations Specialist

We are hiring a high-performing Tier 2+ technician who operates well beyond entr...

Location

United States , Oak Brook, Illinois

Salary:

70000.00 - 85000.00 USD / Year

Jorie AI

Expiration Date

Until further notice

Requirements

4–6 years of progressive IT support/systems administration experience
Proven Tier 2 capability with independent problem-solving
Hands-on Azure experience (VMs, RBAC, identity concepts)
Strong Microsoft 365 administration background
Experience with Intune-managed endpoints
Experience supporting VDI (Azure Virtual Desktop preferred)
Demonstrated root-cause troubleshooting ability

Job Responsibility

Act as an escalation point beyond Tier 1 and own complex incidents end-to-end
Troubleshoot advanced Windows 11, mobile device, and virtual machine performance issues
Support Azure infrastructure, including VMs, Development, and virtual desktop environments
Administer Microsoft 365 (Exchange Online, Teams, SharePoint, licensing)
Manage Entra ID (user lifecycle, group management, MFA, access control issues)
Deploy and enforce Intune device policies and compliance standards
Diagnose and remediate endpoint security posture issues
Own patch validation, vulnerability remediation, and system hardening
Document thoroughly and follow structured operational practices
Maintain strong alignment with HIPAA/HITRUST security controls

What we offer

401(k) matching up to 4%
Comprehensive Medical, Dental, and Vision insurance
Employer-paid Life insurance ($25,000) plus Long/Short Term Disability
2 weeks PTO and 10.5 paid holidays

Fulltime

Technical Support Specialist Tier 2

The Technical Support Specialist L2 serves as the Tier 2 escalation point for te...

Location

Philippines , Taguig

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

2–4 years of experience in IT support, with demonstrated Tier 2 or escalated support experience
Proficiency with Windows and/or macOS environments
Hands-on scripting experience in PowerShell, Python, or Bash
Familiarity with Active Directory, Microsoft 365, and common enterprise applications
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
Working knowledge of AI tools applied to scripting or automation (e.g., prompt engineering, AI-assisted code generation, API integrations)
Strong analytical and troubleshooting skills
Clear written and verbal communication skills

Job Responsibility

Receive and resolve escalated tickets from the Helpdesk Technician I that exceed Tier 1 scope
Diagnose and troubleshoot complex hardware, software, OS, and application issues remotely
Manage user accounts, permissions, and access provisioning via Active Directory or equivalent
Document resolutions and contribute to the IT knowledge base to reduce repeat escalations
Collaborate with the Network & Security Analyst on issues involving connectivity, access controls, or security incidents
Coordinate remote onboarding/offboarding processes including system access provisioning and remote configuration guidance
Write and maintain scripts (PowerShell, Python, Bash, or similar) developed with the assistance of AI tools to accelerate delivery and improve accuracy
Identify and build automation workflows for tasks such as patch management, reporting, account provisioning, and system monitoring — using AI to enhance scope and effectiveness
Use AI platforms and tools to generate, test, refine, and document scripts and automations
Partner with the Network & Security Analyst to automate security checks and compliance reporting

Fulltime

Clinical Support Specialist Tier 1

At PHIL, our Clinical Support Associates serve as the first line of contact for ...

Location

Salary:

26.00 - 28.00 USD / Hour

PHIL

Expiration Date

Until further notice

Requirements

Active Board of Pharmacy license in the State of Residency.
Active Pharmacy Technician Certification Board (PTCB) certification
Minimum 2 years of pharmacy technician experience and use of proprietary software to process prescriptions
Strong understanding of pharmacy claims processes and coverage workflows
Skilled in managing multiple digital platforms and navigating cross-system tasks
Clear and professional verbal and written communication skills
Ability to provide excellent customer service via inbound communication (calls and emails)
Willingness and ability to learn operational workflows to quickly determine root cause
Collaborative mindset with willingness to take guidance and feedback

Job Responsibility

Respond to inbound inquiries from providers, medical office staff, and payers by phone, email, and internal messaging
Support providers with real-time order status updates, prescription processing steps, and plan-specific requirements
Triage escalations and resolve urgent or complex order-level issues efficiently
Clearly communicate program requirements, expected copays, and processing timelines
Coordinate with internal partners and external pharmacy networks to remove order bottlenecks
Guide provider teams through billing issues, prior authorizations, tier exceptions, and appeals
Use professionalism, de-escalation and active listening skills to manage provider frustrations and keep communication productive
Log updates across internal systems accurately and on time
Identify common workflow issues and share insights to improve team processes
Superb written documentation of services provided in all cross-functional systems

What we offer

Ground floor opportunity with one of the fastest-growing startups in health-tech
Competitive compensation (commensurate with experience)
Full benefits (medical, dental, vision)
401(k)

Fulltime

Technical Support Specialist, Tier 2

Fullpath is an AI-first tech company in the automotive space with hubs across th...

Location

United States

Salary:

65000.00 - 75000.00 USD / Year

Fullpath

Expiration Date

Until further notice

Requirements

At least 2+ years of experience in Senior Technical Support experience
At least 2+ years of experience in troubleshooting for SaaS products
At least 1-year of experience working with Tier 1 Lead /Tier 2 support
Experience working with CRMs and modern SaaS tools (G Suite, Slack, Zendesk, etc.)
Service-oriented approach with strong client-focused skills, comfortable making calls to customers in order to speed up the issues resolution
Team player with collaborative work style
Excellent time management and organizational skills
Excellent English verbal and written communication skills
Experience in SEO/SEM (e.g., Google Adwords, Facebook ads, Bing ads) - strong advantage
Experience with HTML / CSS / SQL - strong advantage

Job Responsibility

Provide high quality customer support to Fullpath’s customers
Demonstrate exemplary customer service skills via inbound/outbound phone, email, and internal chats
Open, manage, and resolve technical issues tickets and be the point of communication between our clients, partners, and other internal supporting teams utilizing Zendesk
Collaborate with Tier 2 Team Lead, Tier 2 Tech Lead, and Engineering to solve technical product issues while keeping in constant communication with the customer
Demonstrate a “can do” attitude to solve as many issues at your resolution level
Examine, analyze, troubleshoot technical issues using our ticket systems, emails, and other available resources
Establish best practices in internal and external documentation, sharing feature requests and effective workarounds with other team members

What we offer

Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k with company match

Fulltime

It Support Specialist

Robert Half Talent Solutions is seeking an experienced IT Support Specialist to ...

Location

United States , Olive Branch

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum 3 years of IT support experience, preferably in manufacturing or logistics environments
Proven experience supporting RF scanners and Zebra printers
Hands-on experience with SCCM and/or Intune for imaging and device management
Strong troubleshooting skills across hardware, software, and networking
Experience supporting users in an O365 / Microsoft 365 environment
Dependable, self-directed, and comfortable working an overnight shift in a production environment

Job Responsibility

Provide hands-on support and configuration for RF scanners used in warehouse and logistics operations
Troubleshoot and maintain Zebra label printers and related peripherals
Perform system imaging, device deployments, and updates using SCCM and/or Intune
Diagnose and resolve network-related issues including DNS, DHCP, Telnet, and SSH
Administer Active Directory accounts, permissions, and group policies
Deliver Tier 1–2 technical support in a Microsoft 365 environment
Document processes, incidents, and resolutions to support operational continuity
Ensure minimal downtime for users supporting manufacturing and distribution workflows

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

IT Support Specialist

We are seeking a proactive and detail-oriented IT Support Specialist to join our...

Location

United States , San Francisco Bay Area

Salary:

90000.00 - 125000.00 USD / Year

Arize

Expiration Date

Until further notice

Requirements

2+ years of experience in IT support or systems administration in a Mac-only, remote-first environment
Hands-on experience with: Google Workspaces admin console & SSO
Office 365 suite
Zoom admin controls
Atlassian (Jira, Confluence)
GitHub (user access, integrations, permissions)
Kandji or similar MDM solutions
Bitdefender or similar endpoint protection tools
Scripting or programming language
Familiarity with compliance frameworks: SOC 2 Type 2, ISO 27001, PCI DSS

Job Responsibility

Provide Tier 1 and Tier 2 support for a fully remote workforce using MacBooks exclusively
Manage and support user accounts, access provisioning, and integrations across: Google Workspaces (SSO-enabled), Office 365, Zoom, Atlassian tools (Jira, Confluence, etc.), GitHub
Administer and enforce device security and compliance policies through Kandji MDM and Bitdefender
Handle troubleshooting of hardware, software, VPN (OpenVPN), and cloud service issues
Maintain and document standard operating procedures for IT systems and user support
Support audits and evidence gathering for ISO 27001, SOC 2 Type II, and PCI DSS compliance
Assist in responding to security questionnaires from prospects and partners as part of the sales process
Monitor system logs and alerts to detect and remediate potential threats
Ensure compliance with identity and access management protocols across all integrated platforms
Assist in tracking and reporting IT and security metrics for internal review and audits

What we offer

competitive equity package
medical
dental
vision
401(k) plan
unlimited paid time off
generous parental leave plan
mental and wellness support
WFH monthly stipend

Fulltime

Customer Support Specialist 2

Provide Tier 1 (Service Desk) and Tier 2 (Escalation) technical support through ...

Location

United States , Annapolis Junction

Salary:

Not provided

Columbia Technology Partners

Expiration Date

Until further notice

Requirements

3-7 years of experience in an IT support or service desk environment
Ability to prioritize and execute tasks effectively in a fast-paced, high-pressure environment
Strong customer service and communication skills
ability to collaborate in a team-oriented environment and work with users for whom English may be a second language
Availability to work evenings, weekends, and holidays
willingness to work Tuesday-Saturday, 1500-2300 shift, with initial training Monday-Friday, 0700-1500 for the first 4-6 weeks
U.S. Citizenship is required
DOD 8570 Certification
This position requires an active Security Clearance with appropriate Polygraph.

Job Responsibility

Serve as first point of contact for Tier 1 support and assist with Tier 2 escalations for user and system issues
Deliver high-quality customer service to ensure users receive responsive and effective IT support
Record, categorize, prioritize, track, and resolve incidents and service requests in the ticketing system
Troubleshoot and resolve issues using documented Standard Operating Procedures (SOPs)
Support daily operations, monitoring, and problem resolution for client/server, storage, and network devices
Communicate ticket updates, system changes, service improvements, and outages to users and stakeholders
Participate in meetings related to Help Desk processes, procedures, and service improvements
Escalate issues as needed and provide status updates to agency management and global customers

What we offer

Medical: CTP offers 3 superior plans
Vision + Dental: Both free to you + paid in full by CTP
Retirement: 401k - 6% company contribution
PTO + Leave: customizable leave plans
Jury Duty, Bereavement + Military Leave provided
Career Growth: Up to $10,000 provided for approved career-related learning, training, education, and/or tuition
Life and AD&D Insurance/Short-Term & Long-Term Disability: at zero cost to you
Profit Sharing Bonus: End of year cash
Referral Bonus Program: bonuses range from $7,000-$20,000

Fulltime

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Tier 1 & 2 IT Support Specialist

Job Description

Job Responsibility

Requirements

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