Ticketing Administrator

• Assist with the management of the ticketing system in accordance with profit goals, legal guidelines and SMP standards
• In partnership with Guest Services Manager, perform set-up, maintenance and testing of tickets
• Work with IT on resolution of problems with all equipment and communications hardware
• Duplicate live environment into test system for proper training of staff
• Assist with development of reports using report writer and SQL data warehouse
• Work with the marketing department on web ticket sales
• Ensure all ticket products are accurate and available in the ticketing system for web and on park stations including set up and maintenance of offsite locations
• Manage and maintain Galaxy Connect system
• Partner with Guest Services manager to fix and maintain all ticketing and gates ticketing related computer hardware
• Evaluate and provide regular feedback, recommendations, and analysis to the Guest Services Manager regarding on-park ticket sales programs, traffic/buying patterns, bundling opportunities, and overall performance of on-park ticket related programs
• Train, coach, motivate, and inspire Guest Services Leadership and Host Team to perform at top levels in areas including guest and employee relations, enthusiasm, and up selling
• Assist in the creation, implementation and management of Up Selling Incentive Programs designed to increase revenue values of ticketing transactions
• Assist with the daily management of a formally structured process for “first response” management of on park guest complaints and suggestions
• Ensure Guest Service related programs and promotions are communicated and executed effectively
• Strategically manage department expenses, maximizing return on spending
• Work closely with the Finance Department to ensure all transactions overages and shortages have been researched and reconciled
• Provide support to the Revenue and Marketing (with special focus on Group Sales) Teams in relation to the ticketing system
• This position requires the employee to receive credit card information to take a deposit, make a payment, or initiate a refund
• All other duties as assigned

• Must be 18 years of age or older
• Must have valid Driver’s License
• Must be able to work days, evenings, weekends and holidays to meet business needs
• Able to work in all weather conditions
• Ability to work with a diversified work force
• Must be able to work with groups of individuals across multiple departments
• Must be able to critically process situations and react quickly while using good judgment
• Ability to use and train others on the use of computers utilizing Microsoft Office applications and ticketing software
• Excellent communication, analytical, and problem solving skills
• Must be able to react quickly during emergencies
• Must be able to responsibly handle large sums of money
• Must be able to add, subtract, multiply, and divide in all units of measure
• Must be able to obtain PCI certification within 30 days of employment
• Ability to handle and manage large sums of money accurately
• Ability to follow written and oral instructions
• Ability to perform basic math functions
• Ability to perform effectively in a fast-paced environment
• Ability to organize and prioritize to meet deadlines
• Ability to solve problems with minimal supervision
• Ability to utilize strong verbal and interpersonal skills
• Ability to speak before large groups of people
• Ability to organize, coordinate, and manage large groups of people
• Ability to read, write and understand English
• Bachelors Degree in related field of study preferred
• Three years high volume theme park retail/guest service/sales experience or equivalent experience required
• Gateway Galaxy Ticketing system experience preferred
• Recent, proven experience in motivating and managing a successful and enthusiastic sales team

Gateway Galaxy Ticketing system experience preferred