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Ticket Specialist Supervisor

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Legends Global

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Location:
United States , Wichita ▼

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Day schedule between the hours of 9am and 6pm. Supervise part-time ticketing specialists at INTRUST Bank Arena and other venues in accordance with Legends Global policies and applicable laws. Responsibilities include training, planning, assigning, and directing the work of part-time staff. Address complaints and resolve problems with the direction of box office management.

Job Responsibility:

  • Organize communication and event information for multiple venues to inform ticket specialists and phone operators of needed information to effectively make ticking transactions
  • Manage ticket requests for employee club orders, group orders, donations, employee comps, and marketing trade/comp
  • Open INTRUST Bank Arena and Orpheum box office during scheduled business hours
  • Serve as manager on duty for box office during events at the Orpheum
  • Reconcile all ticketing transactions for multiple venues on a daily basis, including daily cash deposits and vault reconciliation
  • Provide excellent customer service and respond promptly to customer requests for service and assistance, including responding to email inquiries and web form submissions
  • Must effectively provide customer service to deal with box office questions independent from box office management
  • Ability to work independently and as part of a team
  • Regular attendance is an essential job function
  • Position requires the ability to work at all local Legends Global venues in Wichita and Andover
  • Other duties as assigned

Requirements:

  • High School Diploma or GED, some college preferred
  • Box office experience desired
  • Two - five years professional work experience
  • Supervisory and cash handling experience
  • Ability to speak read and write in English
  • Exceptional customer relations and problem-solving skills
  • Effective oral and written communication
  • Ability to calculate mathematical computations and handle financial transactions rapidly and accurately in a fast-paced environment
  • Ability to operate computerized ticketing system, telephone, copier, fax machine
  • Proven experience working in Microsoft Office, Word, and Excel
  • Able to multi-task
  • Maintain an effective working relationship with clients, employees, patrons and others encountered in the course of employment
  • Remain flexible and adjust to situations as they occur
  • Requires ability to work flexible hours, primary hours are for events to include nights, weekends and holidays, as requested

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Parttime
Work Type:
On-site work
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