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This part time position is a lead who is responsible for supervision of part time ticket sellers at the box office. They are also responsible for box office duties during non-event time including group sales, consignment, comp tickets and reporting.
Job Responsibility:
Open/Close box office as necessary
Prepare the seller briefing and assigned windows on event nights, arriving prior to sellers call time
Serve as first point of contact for ticket resolution for sellers and patrons on event nights
Sell tickets to events via Ticketmaster or AXS as needed
Provide excellent customer service to all patrons
Set an example and serve as a leader to all ticket sellers
Process ticket orders (group, consignment, comps, sales) and send reports via Ticketmaster / AXS ticketing systems
Perform other duties and responsibilities as assigned by the Ticket Office management staff
Requirements:
A minimum of 2 years’ experience in a supervisory role
Experience in a Box Office role
Computer skills including Ticketmaster and AXS ticketing systems (preferred but not essential)
Must be highly organized with the ability to multi-task and complete assigned tasks in a timely manner
Work with a sense of urgency and priority
Ability to work independently and as part of a team
Strong interpersonal and customer service skills
Must be available nights and weekends
Ability to interact with all levels of staff, including management and clients
High School Diploma or equivalent (BA/BS Degree Preferred)
Proficient PC skills including Internet Explorer, Outlook, MS Office Excel and Word
Excellent organizational, problem solving, written, and verbal communication skills required
Strong attention to detail is required and comfortable working with data
Nice to have:
Computer skills including Ticketmaster and AXS ticketing systems