Ticket and Product Sales Agent Job at Vail Resorts (Whistler)

Instant Ticket Specialist

Brightstar is an innovative, forward-thinking global leader in lottery that buil...

Location

United States , Austin

Salary:

29100.00 - 49500.00 USD / Year

Brightstar Lottery

Expiration Date

Until further notice

Requirements

Associates Degree or equivalent work experience
1-2 years of work experience preferably in a sales support or customer-focused role
Proficiency in Microsoft Office Applications

Job Responsibility

Responsible for performing a variety of duties for assigned retailers including sales support and the promotion of positive retailer relations
Maintains knowledge of diverse instant ticket portfolio that features 80-90 product launches per year and supports over $8,000,000,000 in annual sales
Communicates with the field sales force daily to assist with the growth in sales of the instant product by providing product information and inventory insight customized to the retailer level
Manages inventory of instant tickets by analyzing individual retailer sales histories as well as monitors overall instant ticket field inventories to maximize the products’ sale potential
Reviews and processes incoming ticket orders from sales representatives and retailers
Provides support for key account installs and key account changes of ownership
Monitors sales and inventories for lottery promotions
Maintains knowledge of policies and procedures around instant ticket transactions and effective management of inventory at retail
Educates retailers on instant ticket policies and procedures as necessary
Works with retailers in troubleshooting and correcting instant ticket pack issues

What we offer

401(k) Savings Plan with Company contributions
health, dental, and vision insurance
life, accident, and disability insurance
tuition reimbursement
paid time off
wellness programs
identity theft insurance

Technical Support Representative - French Speaking

Our Customer Support Team is here to help customers by delivering first-class su...

Location

Portugal , Lisbon

Salary:

Not provided

Dashlane

Expiration Date

Until further notice

Requirements

At least two years of experience in a Level 2 (L2) Technical Support role, with a strong focus on supporting business-to-business (B2B) customers, preferably within a SaaS or technology company
Excellent spoken and written English, as this will be the primary language for team collaboration and for handling the majority of support requests
Professional fluency in spoken and written French is mandatory to provide technical support for specific cases involving our French-speaking customers
Experience handling different support channels such as phone, email, chat, and screen shares with customers to solve complex business/technical issues
You're quality-driven with a passion for creating extraordinary customer experiences while being able to help your team achieve efficiency and productivity objectives
You're experienced in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the product/development team, and resolution
Experience working and interacting with technical teams like developers/engineers and QA
Experience working with customer support platforms such as Zendesk, Salesforce, etc
Experience working with a Sales and/or Customer Success team
Experience in troubleshooting technical issues that can arise on web applications, mobile applications, local software, and web extensions

Job Responsibility

Respond to customer questions rapidly and clearly - this entails inquiries related to Dashlane's product, customer accounts, billing, and how to make the most of Dashlane
When required, provide dedicated technical support to French-speaking customers via inbound/outbound calls, handling escalations, and assisting Customer Success Managers
Take ownership of solving a wide range of customer problems through email, calls, and other channels as needed by providing effective probing and troubleshooting
Comply with and suggest improvements for ticket categorization and issue identification guidelines
Test and reproduce issues to troubleshoot and help Dashlane’s Product and Engineering teams identify and fix bugs
Handle escalation of complex or sensitive cases that cannot be resolved by our level 1 team, and help identify coaching/training opportunities from working on escalated cases
Provide support to our Level 1 agents through designated channels, such as Team Support, for topics requiring more in-depth knowledge of our product and procedures
Primarily focused on B2B customers, you will provide direct support through specific queues, with shorter SLA, like the White Glove queue
Handle inquiries and issues through screen share sessions scheduled by B2B admins in real-time or through our callback system
Assist with training and development of Level 1 agents on product knowledge, internal processes, tools, quality and best practices

What we offer

Flex Benefits - allocate a monthly amount to a pool of benefits
Health insurance covered by Dashlane
5 extra vacation days each year, plus your birthday off
Company wide well-being days (one per quarter)
Equal Parental leave - up to 20 weeks fully paid leave, within the first year of birth or adoption
Donation matching program - Dashlane will match your donations to organizations driving positive impact in historically marginalized communities
Access mental health services through Spring Health, available for you and your family members
Team building & social events - weekly lunch in the office and monthly happy hour

Fulltime

Solution Expert

Our Implementation team plays a key role in onboarding seamlessly new customers:...

Location

France , Paris

Salary:

Not provided

360Learning

Expiration Date

Until further notice

Requirements

3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager)
Previous deployment experience of SaaS products, ideally HR related
Project management skills
Good understanding and experience working with APIs, SSO configuration & troubleshooting
Solution-oriented, client-first mindset
Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
Fluent French and B2 level or equivalent English
Enthusiasm for our culture

Job Responsibility

Onboard new customers seamlessly
Work cross-department (Sales, Product and Customer Success) to understand and document client use cases and requirements
Translate requirements into set up and configuration of the 360Learning platform
Follow customers' portfolio along their contract to increase product adoption
Deliver solutions complementary to the Product
Facilitate new integrations (such as flat files and APIs) and third-party applications
Restructure the platform
Conduct solution audits
Provide advanced guidance to maximize the benefits of our product
Support clients on basic requests through ticketing

What we offer

Work From Home stipend
RTT
lunch vouchers
medical insurance
gym subscription
1 month parental leave for the second parent
Flexible hours
full remote work possible anywhere in France
Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity

Fulltime

Associate Customer Care Agent

Staffbase is looking for an additional Associate Customer Care Agent in our Minn...

Location

United States , Minneapolis-Saint Paul

Salary:

Not provided

Staffbase

Expiration Date

Until further notice

Requirements

Experience in a customer support role with an ability to talk to customers via phone, email, and live chat
Working experience in a customer-facing role, and you enjoy interacting with customers on a day-to-day basis
You are able to communicate on a high level with customers and internal stakeholders, e.g., Sales, Development, and Account Management
General understanding of how HTML/CSS works
Excellent communication skills
You are a motivated team player with passion, humor, and enthusiasm, who enjoys working in an international and diverse environment
You are a tech and smartphone-savvy person

Job Responsibility

Provide outstanding customer service mainly via email, phone, and in the future, also live chat
Answer general queries, after-sales requests, product, and technical inquiries
Take ownership of the support tickets and be responsible for funneling them through all process stages until you find the perfect solution
Investigate potential bugs and errors, escalate if necessary, and inform other parts of the team continuously
Reaching out proactively to customers who might face an issue to inform them about it

What we offer

Competitive Compensation - we offer attractive salary packages, including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $1608
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance ($40 USD), from fitness to mental health, hobbies to relaxation
Support - we’re offering a 401(k) plan with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave
Volunteer Day - you’ll get one day off per year for supporting a social project

Fulltime

AI Solutions Consultant

As a Solutions Consultant on the Zip AI team, you'll be the technical partner en...

Location

United States; Canada

Salary:

130000.00 - 150000.00 USD / Year

Zip

Expiration Date

Until further notice

Requirements

5+ years of experience in technical customer-facing roles such as Solutions Architect, Solutions Engineer, Technical Consultant, or Implementation Engineer
Hands-on experience building or deploying AI/LLM-powered solutions, with a working understanding of functional LLM fundamentals and prompt engineering
Strong technical credibility—you can lead architectural discussions, work through complex integration challenges, and earn the trust of technical stakeholders
Experience with middleware platforms, iPaaS tools, or integration architecture
comfortable with REST APIs, webhooks, and authentication protocols
Track record of managing enterprise customer engagements and delivering successful implementations in fast-paced environments
Strong communication skills with the ability to translate technical concepts for non-technical stakeholders across procurement, finance, and operations
Extreme attention to detail and a relentless focus on customer outcomes

Job Responsibility

Partner with Sales and Customer Success to deeply understand customer requirements, translate them into technical solutions, and serve as a trusted advisor from initial evaluation through deployment and expansion
Lead technical discovery to map customer workflows, identify automation opportunities, and design agent architectures that deliver measurable value
Build and optimize AI agents—configuring workflows, writing and refining prompts, and tuning agent behavior to meet customer requirements
Own integrations between Zip AI agents and customer systems (ERPs, CLMs, ticketing, TPRM, and other procurement tools) using middleware and iPaaS platforms
Drive successful implementations end-to-end—scoping requirements, documenting architecture, testing configurations, troubleshooting issues, and ensuring smooth go-lives
Enable customer teams to manage and improve their agents, building confidence and long-term self-sufficiency
Gather insights on how customers are deploying AI agents, identify emerging patterns, and deliver structured feedback to Product and Engineering

What we offer

Equity in a hypergrowth company
Apple equipment and home office budget
Flexible PTO
Team-building events and happy hours
In-office meals and snacks
Medical, dental, and vision coverage

Fulltime

Operational Resident Automation Engineer

The Operational Resident Automation Engineer plays a critical role in ensuring c...

Location

United States , Indianapolis

Salary:

75000.00 - 90000.00 USD / Year

E80 Group

Expiration Date

Until further notice

Requirements

A bachelor’s degree in engineering, operations management, or a related field is preferred
Alternatively, equivalent experience in maintenance management in the material handling and industrial machine design and manufacturing industries will also be considered
3+ years of experience in the material handling, packaging equipment, robotics, and palletizing industry is essential in customer service, project management, asset management
Familiarity with industrial equipment design, manufacturing, and maintenance processes is highly preferred
Strong technical background with understanding and/or hands-on experience on all technical aspects of an E80 automation system (PLC, PC, LGV, EM)
CMRT, Certifications highly preferred
Knowledge of SAP ERP system, CRM (Salesforce)
Knowledge of Microsoft Office 365 and power platform
Strong analytical skills and attention to detail
Excellent organizational, communication and collaboration abilities

Job Responsibility

Act as the first point of contact for customer service-related aspects such as asset and system performance, ticket resolution, spare parts inventory management and overall service delivery
Ensure timely and effective communication with customers and E80 back-office support to address client needs and concerns
Organizes and Manages periodic technological updates sessions, with the goal of informing and training Customer’s personnel and managers about E80’s latest technologies, technical solutions and products
Partecipates to periodical operational and management meetings with Customer's staff
Prepare and share with customer quotes for parts and interventions to address customer needs and request client to issue PO to E80 team to handle properly the requests
Allocate technical resources, verify equipment and tools if needed, and manage materials for various customer field services activities and projects based on requirements and resource availability
Develop and maintain resource schedules for maintenance, field service, and retrofit activities, ticket resolutions, ensuring optimal utilization of resources
Liaise with CSAM, supervisor, resident engineers, spare parts team representative, service coordinators, technical supervisors, technicians, and other stakeholders to ensure smooth execution of services
Order spare parts if possible and follow up with spare part rep the respective delivery and define priorities
Enter and manage tickets in Sales Force

What we offer

Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K match
Career growth
E80 World Academy training and learning programs

Fulltime

Operational Embedded Engineer

The Operational Embedded Engineer plays a critical role in ensuring customer sat...

Location

United States , Waddell

Salary:

75000.00 - 90000.00 USD / Year

E80 Group

Expiration Date

Until further notice

Requirements

A bachelor’s degree in engineering, operations management, or a related field is preferred
Equivalent experience in maintenance management in the material handling and industrial machine design and manufacturing industries will also be considered
3+ years of experience in the material handling, packaging equipment, robotics, and palletizing industry is essential in customer service, project management, asset management
Familiarity with industrial equipment design, manufacturing, and maintenance processes is highly preferred
Strong technical background with understanding and/or hands-on experience on all technical aspects of an E80 automation system (PLC, PC, LGV, EM)
CMRT, Certifications highly preferred
Knowledge of SAP ERP system, CRM (Salesforce)
Knowledge of Microsoft Office 365 and power platform
Strong analytical skills and attention to detail
Excellent organizational, communication and collaboration abilities

Job Responsibility

Act as the first point of contact for customer service-related aspects such as asset and system performance, ticket resolution, spare parts inventory management and overall service delivery
Ensure timely and effective communication with customers and E80 back-office support to address client needs and concerns
Organizes and Manages periodic technological updates sessions, with the goal of informing and training Customer’s personnel and managers about E80’s latest technologies, technical solutions and products
Partecipates to periodical operational and management meetings with Customer's staff
Prepare and share with customer quotes for parts and interventions to address customer needs and request client to issue PO to E80 team to handle properly the requests
Allocate technical resources, verify equipment and tools if needed, and manage materials for various customer field services activities and projects based on requirements and resource availability
Develop and maintain resource schedules for maintenance, field service, and retrofit activities, ticket resolutions, ensuring optimal utilization of resources
Liaise with CSAM, supervisor, resident engineers, spare parts team representative, service coordinators, technical supervisors, technicians, and other stakeholders to ensure smooth execution of services
Order spare parts if possible and follow up with spare part rep the respective delivery and define priorities
Enter and manage tickets in Sales Force

What we offer

Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K match
Career growth
E80 World Academy training and learning programs
Dynamic, collaborative team
#BE80 Culture

Fulltime

Operational Embedded Engineer

The Operational Embedded Engineer plays a critical role in ensuring customer sat...

Location

United States , Phoenix

Salary:

75000.00 - 90000.00 USD / Year

E80 Group

Expiration Date

Until further notice

Requirements

Bachelor’s degree in engineering, operations management, or a related field is preferred
Equivalent experience in maintenance management in the material handling and industrial machine design and manufacturing industries will also be considered
3+ years of experience in the material handling, packaging equipment, robotics, and palletizing industry is essential in customer service, project management, asset management
Familiarity with industrial equipment design, manufacturing, and maintenance processes is highly preferred
Strong technical background with understanding and/or hands-on experience on all technical aspects of an E80 automation system (PLC, PC, LGV, EM)
CMRT, Certifications highly preferred
Knowledge of SAP ERP system, CRM (Salesforce)
Knowledge of Microsoft Office 365 and power platform
Strong analytical skills and attention to detail
Excellent organizational, communication and collaboration abilities. Be a change agent

Job Responsibility

Act as the first point of contact for customer service-related aspects such as asset and system performance, ticket resolution, spare parts inventory management and overall service delivery
Ensure timely and effective communication with customers and E80 back-office support to address client needs and concerns
Organizes and Manages periodic technological updates sessions, with the goal of informing and training Customer’s personnel and managers about E80’s latest technologies, technical solutions and products
Partecipates to periodical operational and management meetings with Customer's staff
Prepare and share with customer quotes for parts and interventions to address customer needs and request client to issue PO to E80 team to handle properly the requests
Allocate technical resources, verify equipment and tools if needed, and manage materials for various customer field services activities and projects based on requirements and resource availability
Develop and maintain resource schedules for maintenance, field service, and retrofit activities, ticket resolutions, ensuring optimal utilization of resources
Liaise with CSAM, supervisor, resident engineers, spare parts team representative, service coordinators, technical supervisors, technicians, and other stakeholders to ensure smooth execution of services
Order spare parts if possible and follow up with spare part rep the respective delivery and define priorities
Enter and manage tickets in Sales Force

What we offer

Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K match
Career growth
E80 World Academy training and learning programs

Fulltime

Ticket and Product Sales Agent

Vail Resorts

Location:
Canada , Whistler

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 04, 2026

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Job Posted:January 04, 2026

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