Ticket Agent Job at Capital Vacations (Branson)

New

Summer Mountain Sports Sales Agent

As a mountain sports sales agent, you’ll be the go-to resource for guests lookin...

Location

United States of America , Big Sky

Salary:

Not provided

Boyne Resorts

Expiration Date

Until further notice

Requirements

Previous customer service and/or resort experience preferred
Experience with outdoor activities or recreational sales is a plus
Excellent communication skills—both written and verbal
Strong attention to detail, specifically regarding data entry and financial transactions
Confident with computers and Microsoft Office Suite
familiarity with RTP|One is a plus
Skilled at prioritizing and staying calm during busy times
Outgoing, approachable, and genuinely excited to talk about mountain sports.

Job Responsibility

Develop expert-level knowledge of Big Sky Resort and mountain sports offerings to confidently help guests choose the right adventure experience
Accurately process lesson, activity, rental, and lift ticket sales while capturing guest information and maintaining a high level of professionalism
Deliver exceptional customer service while juggling high volumes of in-person interactions
Ensure booking accuracy, including waivers and guest details, to provide a seamless start for all activities and bike lessons
Keep the sales desk area clean, organized, and ready for the day’s traffic
Provide friendly and personalized attention to every guest—ensuring they leave with all the information (and stoke!) they need.

What we offer

FREE All Access Bike Haul Pass and discounted Golf Pass
Discounted Golf and Mountain Biking for friends and family
25% - 50% off Food and Beverage and Retail discounts at all Boyne outlets
Eligibility for affordable Team Member Housing
Lodging discounts for friends and family
FREE Basecamp activities including zip line course
Wellness Day and Eligibility for PTO
Monthly Team Member events.

Customer Care Agent (English and French)

We are hiring a Customer Care Agent to support our players worldwide and ensure ...

Location

Ukraine , Lviv

Salary:

Not provided

Gameloft

Expiration Date

Until further notice

Requirements

Handle customer requests via tickets, with potential phone support, in English and French
Investigate and resolve issues using internal tools and knowledge bases
Track, document, and follow up on cases until full resolution
Escalate complex or technical cases to relevant teams when needed
Identify recurring issues and contribute to improving support processes and templates

New

Senior Applied AI Full-Stack Engineer

Location

Canada , Mississauga

Salary:

120800.00 - 170800.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

6+ years' hands-on experience with Java and Spring Boot for building scalable microservices, and Angular 16+, TypeScript, JavaScript, HTML5, JSON, CSS, Web Sockets, and Ajax
Proven experience designing large-scale internet/intranet platforms using microservices architecture
Strong fundamentals in systems analysis, design patterns, and SDLC, including unit testing and CI/CD practices
Ability to produce high-level and low-level design artefacts (sequence diagrams, class diagrams)
Proficiency in Python for scripting, automation, or AI-adjacent tooling
Hands-on experience with MongoDB
solid understanding of modern database design and data modelling
Good understanding of message brokers
Kafka experience highly desirable
Demonstrated, hands-on proficiency with AI coding tools (e.g., Claude Code, Cursor, GitHub Copilot, or equivalent)

Job Responsibility

Design and build large-scale internet/intranet web application platforms on microservices architecture, owning decisions across the full stack — from Angular frontends to Java/Spring Boot backends and MongoDB data layer
Lead system design at both high and low levels, producing artefacts such as sequence diagrams, class diagrams, and data models, while ensuring security, scalability, and performance are built in from the start
Leverage AI coding agents (e.g., Claude Code, Cursor, Devin) for code generation, debugging, and routine tasks
engineering high-quality context (repository structure, API specs, Jira tickets) to maximize the accuracy and reliability of AI output
Critically review, validate, and take ownership of all AI-generated code ensuring structural integrity, security compliance, and production readiness before anything reaches deployment
Integrate agentic workflows into CI/CD pipelines
manage multiple workstreams concurrently through intelligent delegation to AI agents
Act as a player/coach within small, co-located squads — hands-on in delivery while actively upskilling junior engineers to become effective AI-first practitioners
Apply a strong functional understanding of Corporate Banking to ensure solutions address real business outcomes, not just technical requirements

Fulltime

New

Clinical Service Desk- Epic

We are currently seeking a Clinical Service Desk- Epic to join our team in Bowli...

Location

United States , Bowling Green

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
Minimum of 1 year of technical troubleshooting experience
High school diploma or equivalent required

Job Responsibility

This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365
All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift
Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality
Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
Responsible for driving resolution of incidents on a 24/7 desk
Read text on computer screens for the duration of the shift
Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
Ensure a quiet, private workspace with high speed, wired internet
Travel up to 10% of the time, if required
Lift up to 25 lbs. if needed for equipment setup

Fulltime

New

Passenger Service Agent

The Passenger Service Agent is responsible for assisting guests with travel need...

Location

United States , Boise

Salary:

19.10 USD / Hour

Alaska Air Group

Expiration Date

Until further notice

Requirements

Strong written and verbal communication skills
Ability to juggle multiple tasks in a fast-paced environment
Ability to learn and operate a computerized reservation system
Typing speed of at least 25 WPM
Ability to consistently lift 50 pounds
Must be able to stand for long periods of time
Must be able to bend, stoop, squat, reach and grasp
Ability to perform basic mathematics
Ability to work a flexible schedule including nights, weekends and holidays
Ability to participate in paid training that may require overnight travel

Job Responsibility

Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights)
Ensure cabin accommodations
Assist with mishandled guests as a result of oversold flights, delayed or cancelled flights, lost, delayed or damaged luggage
Evaluate and prepare flights by arranging seat assignments, directing guests, making announcements using a PA system processing upgrades and standby requests
Process and secure guest luggage
Enters and maintains delayed or damaged luggage claims using a data entry system
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction
Performs other duties as assigned

What we offer

Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Annual bonus plans
Generous holiday and paid time off

Parttime

New

Clinical Service Desk Helpdesk Associate

NTT DATA Services strives to hire exceptional, innovative, and passionate indivi...

Location

United States , Bowling Green

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
Minimum of 1 year of technical troubleshooting experience with healthcare systems & customer service

Job Responsibility

This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365
All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift
Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are notlimited to workflow issues, application errors, user access, andfunctionality
Track and document the appropriate comments and close or escalate the incident tickets and related issues in a timely manner
Responsible for driving resolution of incidents on a 24/7 desk
Read text on computer screens for the duration of the shift
Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
Ensure a quiet, private workspace with high speed, wired internet
Travel up to 10% of the time, if required
Lift up to 25 lbs. if needed for equipment setup

New

Ai and Security Administrator

Reporting to the Director of Technology, the AI and Security Administrator is an...

Location

United States , Indianapolis

Salary:

Not provided

Alera Group

Expiration Date

Until further notice

Requirements

Experience at least 5 years’ experience in a similar role
Experience administering Microsoft 365 in a business environment (Teams, SharePoint, Exchange, OneDrive)
Hands-on experience with Microsoft Purview (DLP and/or sensitivity labels at minimum)
Practical experience enabling M365 Copilot or building/configuring AI agents in Microsoft’s ecosystem (or equivalent AI workflow tools with strong Microsoft 365 integration)
Strong understanding of information security principles: least privilege, data classification, auditing, secure configuration, incident response fundamentals
Windows Server administration experience (AD/GPO, patching, troubleshooting, backups)
Working knowledge of Azure and GCP administration concepts (identity, networking, storage/security basics)
Experience in supporting and maintaining Azure and GCP environments including IaaS and PaaS, with a focus on virtual machines
Experience with PowerShell scripting/automation
Experience with SFTP servers and clients

Job Responsibility

Design, build, test, and maintain AI agents for business workflows (e.g., policy Q&A, ticket triage, report generation, onboarding support) using Microsoft 365 Copilot extensibility tools
Configure agent data sources and access boundaries (SharePoint, OneDrive, Teams, approved repositories) to ensure least-privilege and HIPAA-safe usage
Provide end-user training, office hours, and 1:1 support to improve Copilot adoption and safe usage
Monitor agent and Copilot usage patterns and recommend improvements (quality, reliability, compliance alignment)
Implement and manage controls to protect PHI and sensitive business data used with Copilot and across Microsoft 365
Ensure Purview policies align with business workflows (minimizing friction while maintaining compliance)
Administer core Microsoft 365 security and identity features, such as: Entra ID identity and access management, Conditional Access and MFA policy enforcement (as applicable), Role-based access control and privileged access practices
Support secure configuration of Teams, SharePoint, OneDrive permissions, external sharing, and guest access policies
Administer Windows Server environments including: Active Directory (on-prem and/or hybrid), Group Policy, DNS/DHCP, file services, Patch management and vulnerability remediation, Backup/restore operations and disaster recovery readiness, Endpoint security best practices and troubleshooting
Assist in the management of system upgrades, communications and documentation of system design

What we offer

medical
dental
vision
life and disability coverage
401(k)
generous PTO
professional development through Alera Group Academy including role-specific learning paths, leadership development programs, technical and compliance training, industry certifications and continuing education support, peer learning and knowledge-sharing communities

Fulltime

New

Real Time Analyst

We are looking for a Real Time Analyst to support contact center performance thr...

Location

United States , Minnetonka

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience working in a contact center, customer service environment, or workforce management function
Proficiency with Microsoft Excel, Word, Outlook, and other Microsoft Office applications
Familiarity with real-time monitoring tools and workforce management systems, including platforms such as Five9 or Verint
Strong analytical ability with the skill to interpret operational data and make sound recommendations quickly
Ability to manage competing priorities and respond effectively in a fast-moving call center setting
Understanding of service level metrics, staffing concepts, and day-of-operation performance management
Experience using ticketing systems and maintaining accurate operational documentation
Clear written and verbal communication skills with the ability to collaborate across teams and leadership groups

Job Responsibility

Monitor real-time contact center activity to track staffing levels, queue performance, and service delivery throughout the day
Evaluate call volume patterns and agent availability, then recommend schedule or workload adjustments to improve operational efficiency
Use workforce management and monitoring platforms such as Five9 and Verint to identify issues and support daily performance targets
Communicate intraday updates, risks, and performance concerns to leadership and relevant support teams in a clear and timely manner
Analyze performance data and prepare reports that help stakeholders understand trends related to service levels, productivity, and resource utilization
Coordinate with supervisors and operations teams to address unexpected changes in demand, attendance, or system-related disruptions
Maintain accurate records in ticketing and management systems while following established contact center processes
Support continuous improvement efforts by identifying optimization opportunities within real-time operations and workforce planning activities

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Fulltime

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Ticket Agent

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Ticket Agent

Summer Mountain Sports Sales Agent

Customer Care Agent (English and French)

Senior Applied AI Full-Stack Engineer

Clinical Service Desk- Epic

Passenger Service Agent

Clinical Service Desk Helpdesk Associate

Ai and Security Administrator

Real Time Analyst

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