Ticket Agent Job at Capital Vacations (Branson)

IT Service Desk Agent

We are currently seeking an IT Service Desk Agent to join our Information Techno...

Location

Greece , Athens

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science or a related field
+2 years of experience in an IT Service Desk, Support, or Helpdesk environment
Strong verbal and written communication skills in English
Good knowledge of remote support tools and IT ticketing systems
Strong organizational, communication, and problem-solving skills
Ability to multitask and coordinate with multiple departments
Experience with SMAX is considered a plus

Job Responsibility

Serve as the first point of contact for technical issues faced by internal users
Provide daily support for hardware, software, and systems both on-site and remotely
Manage service requests and incidents via ticketing systems (e.g., SMAX, Jira, ServiceNow)
Perform troubleshooting on Windows 11, Active Directory, Azure, Exchange, Office 365, SharePoint, MS Teams, Cisco Call Manager, and meeting room audiovisual systems (e.g., ClickShare)
Collaborate with external vendors and internal IT teams to resolve technical issues efficiently
Participate in IT initiatives, rollouts, and system upgrades as required

What we offer

Competitive remuneration package
Ticket Restaurant Card
Group Health Insurance Plan
Pension Plan
Modern and dynamic work environment with opportunities for professional growth

Fulltime

IT Service Desk Agent

IT Service Desk Agent position in the Information Technology & Digital Strategy ...

Location

Greece , 51km Lamias-Amfissas National Road (European Bauxite facilities)

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science or a related field
+2 years of experience in an IT Service Desk, Support, or Helpdesk environment
Strong verbal and written communication skills in English
Good knowledge of remote support tools and IT ticketing systems
Strong organizational, communication, and problem-solving skills
Ability to multitask and coordinate with multiple departments

Job Responsibility

Serve as the first point of contact for technical issues faced by internal users
Provide daily support for hardware, software, and systems both on-site and remotely
Manage service requests and incidents via ticketing systems (e.g., SMAX, Jira, ServiceNow)
Perform troubleshooting on Windows 11, Active Directory, Azure, Exchange, Office 365, SharePoint, MS Teams, Cisco Call Manager, and meeting room audiovisual systems (e.g., ClickShare)
Collaborate with external vendors and internal IT teams to resolve technical issues efficiently
Participate in IT initiatives, rollouts, and system upgrades as required

What we offer

Competitive remuneration package
Ticket Restaurant Card
Group Health Insurance Plan
Pension Plan
Preferential household electricity plan

Fulltime

Collections Operations Specialist

Join us in building the future of finance. Our mission is to democratize finance...

Location

United States , Chicago; Denver; Westlake

Salary:

22.10 - 26.00 USD / Hour

Robinhood

Expiration Date

Until further notice

Requirements

3+ years experience in a customer-facing role
Strong written communication skills
Excellent attention to detail and problem-solving abilities
Effective organizational and time management skills
Previous experience in Collections and working with BPOs on-site
Strong interpersonal skills in working internationally with the ability to bridge different cultures to improve business outcomes

Job Responsibility

Daily Operations: ensure smooth day-to-day execution of Collections tasks and communications
Travel: You will be required to travel frequently to the BPO site(s) as often as once a month for a week at a time to monitor operations and strengthen the partnership with our vendor in Mexico (and in future in other nearshore locations)
Queue Management: respond to and guide vendor agents on escalated tickets, oversee the Settlements process
Vendor Agent Support and Partnership: attend weekly meetings with vendor team leadership, support the vendor team by providing additional training, resources, etc
Quality Assurance and Reporting: uphold and align quality standards across the Collections function through regular review and calibration
Metrics Review: drive recurring account reviews to maintain overall operational health and accuracy
Process Improvement: monitor current processes for opportunities for efficiency and improvement. Present projects to relevant stakeholders

What we offer

Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
100% paid health insurance for employees with 90% coverage for dependents
Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more
Employer-paid life & disability insurance, fertility benefits, and mental health benefits
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more
Exceptional office experience with catered meals, events, and comfortable workspaces

Fulltime

New

Senior Backend Developer with AWS

We are looking for a Senior Backend Developer with a strong background in Java a...

Location

Romania , Brasov

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Informatics or similar field of study, or equivalent working experience
Minimum 5 years of experience in a similar position
Strong hands-on experience with AWS, especially S3, EC2, Load Balancing, and DynamoDB
Solid backend development skills in Java (Quarkus preferred) and Python
Experience with cloud-native architectures and distributed systems
Strong understanding of non-functional requirements (performance, scalability, maintainability)
Experience with unit testing and code quality best practices
Experience working in agile environments (Scrum)
Strong communication and collaboration skills in cross-functional teams
Proactive, solution-oriented mindset and ability to raise and address technical challenges

Job Responsibility

Implement backlog items in accordance with defined project quality standards
Actively support user story refinement together with Business Analysts and the Scrum Team
Take responsibility for estimations, code reviews, documentation, and presentation of results
Develop and maintain backend services using Java (Quarkus preferred) and Python
Work with AWS services such as S3, EC2, Load Balancing, and DynamoDB
Ensure compliance with non-functional requirements such as performance, scalability, and maintainability
Apply unit testing and code quality standards to ensure robust and reliable solutions
Balance development, bug fixing, and refinement activities to achieve Zero Defects, Zero Spillover, and Zero Pull
Participate in operational duties as Agent on Duty and Agent on Call
Handle operational tickets within contractual SLAs (mandatory)

What we offer

Smooth integration and a supportive mentor
Choose from Remote, Hybrid or Office work opportunities
Projects have different working hours to suit your needs
Sponsored certifications, trainings and top e-learning platforms
Private Health Insurance
Individual coaching sessions or accredited Coaching School
Epic parties or themed events

Agent Experience, Support

We’re seeking an Agent Experience, Support team member to join Real’s Operations...

Location

United States

Salary:

65000.00 - 70000.00 USD / Year

Real Broker, LLC

Expiration Date

Until further notice

Requirements

Bachelor’s degree preferred
2–4 years of experience in customer support, client success, or client-facing roles
At least 1 year of real estate industry experience, such as agent assistant, transaction coordinator, or settlement specialist
Working knowledge of the U.S. real estate transaction process
Experience with customer support platforms, such as Zendesk, preferred
Proficiency with Google Workspace preferred
Ability to quickly learn new systems, tools, and real estate concepts

Job Responsibility

Respond to agent inquiries submitted through support tickets and email, with accuracy and efficiency
Collaborate with fellow Agent Experience, Support team members to ensure timely resolution of agent issues
Escalate complex or specialized requests to appropriate internal teams (e.g., Onboarding, Marketing, MLS, Engineering)
Conduct remote product, platform, and program walkthroughs with agents via Zoom or Google Meet, as needed
Identify recurring issues and agent pain points, partnering with your manager and team to recommend process improvements
Support agents in effectively using Real’s technology, tools, and services, to achieve positive business outcomes

What we offer

Offers Bonus
Offers Health Benefits
Life Insurance
Flexible PTO
401k

Fulltime

Product Specialist, Business Customer Support

Meta is seeking a Product Specialist to help deliver and improve the support bus...

Location

United States , Bellevue

Salary:

99000.00 - 144000.00 USD / Year

Associate Manager, IT Operations

The Associate Manager role is essential for maintaining efficient tech support o...

Location

India , Hyderabad

Salary:

Not provided

Parexel

Expiration Date

Until further notice

Requirements

Excellent leadership qualities
Demonstrated history of successfully leading teams
Excellent skills in developing processes and procedures
Excellent oral communication skills (fluent English speaker)
Excellent writing and presentation skills
6 - 8 years of IT experience in IT Infrastructure/IT Operations/ITSD/NOC
4 - 6 years of people management experience
Experience providing superior customer service
Experience with network monitoring reporting software
High energy and enthusiasm

Job Responsibility

Queue management
Auditing calls, chats, and tickets, and sharing feedback
Stakeholder management
Handling escalations
Driving major incidents
Managing performance reviews for 15 direct reports
Connecting with technical teams to streamline processes
Maintaining network uptime
Performing on-call duties during weekends
Creating shift rosters and making ad hoc changes efficiently

Customer Experience Agent - Reviews Tickets

Our client is the leading marketplace for business service providers — our platf...

Location

Mexico , Guadalajara

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

1-2 years of professional experience
Advanced English skills (both spoken and written)
Familiarity with the B2B industry
Familiarity working within a CMS (Wordpress, Drupal, etc)
Familiarity working within a CRM (Salesforce, HubSpot, etc)
Basic online research skills

Job Responsibility

Navigate our client’s CRM to manage incoming support requests and queries
Resolve and respond to tickets following established processes, policies, and SLAs
Escalate and source support from other departments as needed
Address general support concerns through established ticket pipelines
Provide additional guidance for paying customers on profile performance, billing, and other paid options
Work with Account Managers to provide high-touch support to select customers
Interview clients about their experience with a service provider over the phone — following a script to guide the conversation
Make direct calls to clients upon request with the intent of collecting their feedback for a review
Complete admin-related tasks that help customers optimize and get more value out of their our client profile

What we offer

Opportunity for a merit-based salary increase as a result of performance evaluation

Fulltime

Ticket Agent

Capital Vacations

Location:
United States , Branson

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 13, 2026

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