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Individuals in Operational Risk establish and manage operational risk policies, propose strategies, and governance processes designed to minimize losses from inadequate controls, fraud, and potential bankruptcy. This includes supervision over technology operational risk, cyber risk, and fraud risk. These individuals are also responsible for the development of tools and infrastructure that support fraud monitoring and prevention, using advanced analytical and statistical skills to identify policy gaps and recommend changes to current policies. This role is crucial to the company as it fortifies against potential operational risks, thereby protecting the company's financial stability and reputation, and contributing towards the overall business resilience and success.
Job Responsibility:
Manage WITA External Information Systems - Entitlements Only (EIS-EO) Applications
Support PBIO on risk remediation including resolution to issues and CAPs
SME user of the application
Reaches out to the Vendor if required to initiate support activities
Responsible for meeting the technical requirements of their Information System
Represent business leadership to coordinate and facilitate Third-Party Risk Management activities
Evaluate current market conditions and provide insight on trends/issues that could impact the business by external third parties
Advise the BAO on risk assessment for third parties and reassess as required
Verify compliance of third parties with required policies and controls
Partner with business operations, technology teams, and internal functions to conduct on-site visits of third parties, as required
Maintain and update Citi’s Exit Strategy Plans as required
Interact with third parties on escalations of non-performance and contractual issues to drive resolution when appropriate
Monitor third party performance and Service Level Agreements (SLAs) through Citi Performance Management Assessment (PMA) process
Verify proper execution and upload of Third-Party contracts (e.g., Statements of Work) in Citi’s Contract Management System (eSourcing)
Review, prioritize, assess, and act on results of Third-Party Risk Management assessments/controls with support from various internal functions
Facilitate remediation of issues or gaps identified as part of ongoing monitoring
Define risk mitigation strategies and risk exceptions based on the business’s risk appetite
Provide thought leadership to drive supplier optimization and efficiencies based on third parties' risk profiles, performance, and market trends
Standardize SLAs performance monitoring measures for like services, where possible
Liaise with the ESC Third Party Utility to review and respond to centrally conducted third-party risk management activities
Appropriately assess risk when business decisions are made
Requirements:
Understanding of Third Party Risk management lifecycle and risk assessment processes
Understanding Technology and Application Management Lifecycle
Thought leadership and clarity in presenting ideas to senior management
Proven technical knowledge of resilience and Third-Party Risk principles and processes, to include up to date knowledge of current technology solutions, including Cloud
Excellent analytical skills to interpret and present complex data
Proficiency in the use of MIS and other risk management tools
Excellent project management skills to oversee risk reviews and mitigation efforts
Strong communication skills to provide counsel and collaborate with various stakeholders
Ability to challenge and scrutinize established practices
Strong collaboration skills to work with different risk SMEs
Problem-solving skills to identify and address root causes leading to operational risk losses
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