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Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Team/Role Overview: Individuals in Operational Risk establish and manage operational risk policies, propose strategies, and governance processes designed to minimize losses from inadequate controls, fraud, and potential bankruptcy. This includes supervision over technology operational risk, cyber risk, and fraud risk. These individuals are also responsible for the development of tools and infrastructure that support fraud monitoring and prevention, using advanced analytical and statistical skills to identify policy gaps and recommend changes to current policies. This role is crucial to the company as it fortifies against potential operational risks, thereby protecting the company's financial stability and reputation, and contributing towards the overall business resilience and success.
Job Responsibility:
Represent business leadership in Third-Party Risk Management activities coordination and facilitation
Evaluate market conditions and provide insight into trends that could impact the business
Verify third-party compliance to required policies and controls and advise on third-party risk assessments and reassessments
Partner with operations and tech teams for on-site visits of third parties when necessary
Maintain and update Exit Strategy Plans as required
Address escalations of non-performance and contractual issues with third parties when necessary
Monitor third-party performance and service level agreements
Ensure proper execution and upload of third-party contracts in Contract Management System
Review, prioritise, assess, and act on third-party risk management assessments results
Facilitate remediation of issues or gaps identified during ongoing monitoring
Define risk mitigation strategies based on business' risk appetite
Liaise with Third Party Utility for centrally conducted third-party risk management activities
Assess risk when making business decisions
Participate in the identification, measurement, monitoring, and reporting of risks
Assist in the development and implementation of operational risk management protocols
Engage in third-party risk management audits and product oversight reviews
Design strategies to improve current processes and advocate for risk reduction strategies
Support the development, execution, and analysis of reports
Promote operational risk management best practices
Is an enthusiastic and early adopter of change
takes ownership for helping others see a better future and stay positive during uncertainty
Demonstrates and inspires curiosity in seeking new ways to overcome challenges
actively applies learning from failures
Challenges self and others to seek out and communicate alternative views even when unpopular
welcomes diverse ideas to improve outcomes
Acts as a change catalyst by identifying and helping others see where new ideas could benefit the organisation
Proactively seeks to understand and act in alignment with organisational decisions
helps others prioritise team and enterprise success over their own personal agenda
Focuses on highest-priority work aligned to business goals
Proactively identifies opportunities to streamline work
creates process improvements that enhance efficiency for self and the team
Takes personal accountability for escalating, identifying, and managing potential risk
implements controls that enhance the client experience and operational effectiveness
Anticipates problems and proactively identifies solutions that address the root causes and result in meaningful improvements
Sets high expectations and invests the necessary effort to deliver excellence and exceed performance goals
Role-models and helps others to do the right thing for clients and Citi in all situations, even when difficult
Engages key stakeholders early and often and actively looks for opportunities to improve collaboration in achieving common goals
Proactively seeks out opportunities to volunteer in Citi programs that support the community
advocates for solutions that meet the needs of Citi’s clients and the community
Enthusiastically promotes the unique needs and preferences of colleagues
makes active commitment to help colleagues achieve balance, well-being, and development
Leverages varied networks to recruit diverse talent
advocates for colleagues with diverse skillsets, styles, and experiences to gain career opportunities
Empathetically listens and understands others’ positions before acting on issues
works to amplify voices that are minimised in the workplace
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards
Requirements:
Knowledge in risk management, particularly Resilience and Third-Party Risk Management
Understanding of Third-Party Management policy and procedures
Familiarity with risk governance structures and risk appetite parameters
Ability to create, apply, and analyse reports
Background in the implementation of third-party and resilience risk processes across various sectors and regions
Experience in conducting comprehensive third-party and resilience risk management reviews
Knowledge of relevant regulations and standards related to risk management, and ability to ensure compliance
Adapt to work across a diverse organisation, managing various sectors and regions
Utilise strong analytical skills to interpret complex data and present it in a clear and understandable manner
Identify and address potential risks, ensuring adherence to regulatory standards
Communicate effectively with various stakeholders, providing counsel and collaborating on risk management strategies
Utilise project management skills to oversee risk reviews and implement mitigation efforts
Challenge established practices, showing adaptability and critical thinking in diverse organisational contexts
Solve complex problems by identifying and addressing root causes leading to operational risk losses
Bachelor's/University degree or equivalent experience