Third Party BAO Support Group Manager, Citi

Citi

Location:
Ireland, Dublin

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Services TPM BAO Support Manager will play a key role in developing and executing the Services BAO support team. This includes supporting Business Activity Owners (BAOs), typically product managers, across clusters to complete all in-scope Third Party Management activities required under the TPM program. Services TPM Dedicated BAO Support covers the end-to-end TPM lifecycle process, from supplier risk assessment, through on-boarding, ongoing monitoring and offboarding. The Team provides operational support, process guidance, quality assurance and quality control oversight to Services teams focused primarily on legacy Alternate control Frameworks (ACFS) that have migrated to the standard framework (FMIs/Agent Banks). Leveraging, standardized processes to execute robust risk management activities throughout the third-party management life cycle. The manager will drive accurate and complete control closure, guidance and support for activities, tracking metrics and required gap remediation. They promote a globally consistent approach to TP management aligned with Third Party Management Policy. This position will be part of the TTS Global COO office under the Central Governance and Controls group.

Job Responsibility:

Accountable for the overall management of all Services BAO Support activities globally, including providing top-level guidance and direction to the team
Provide thought leadership to drive efficient BAO support role activities
Drive operational performance an deliver timely and quality-driven results
Implement desktop guidelines or procedures
Conduct regular cadence of staff and 1:1 meetings
Ensure that staff has clear goals and expectations with regards to the results by which they will be measured
Actively monitor and assess staff’s development needs, implementing required training and development opportunities
Work with Business Activity Owners (BAOs) and Third Party Officers (TPOs) across Services focused primarily on Agent Banks and FMIs
Provide expert guidance and support on key controls, standard processes, operating procedures, and promote best practices and ensure compliance with procedures
Support reporting activities, as required
Perform pre-contract due diligence and post-contract ongoing monitoring activities based on specific third-party risk profile, country, and / or business requirements in compliance with TPM requirements and any other business required processes
Coordinate with other businesses to complete DDQs on shared agent bank relationships
Monitor reports to ensure third-party management policy required pre-contract due diligence and post-contract ongoing monitoring is carried out by responsible and / or accountable parties
Monitor progress on agreed upon third-party remediation activities and proactively escalate issues, as necessary
Facilitate and coordinate with Subject Matter Experts (SMEs) in areas such as Data Privacy, Export Licensing, and Continuity of Business (COB) to complete required due diligence or ongoing monitoring activities
Respond to TPM related queries/concerns via Phone/e-mail/chats received from different stakeholders
Engage with Third Party Officers (TPOs) as well as Enterprise TPM or SME teams as needed
Proactively engage with Payments and Investor and Issuer Services teams and share results to BAOs/TPOs supported
Build strong internal relationships and help strengthen controls and awareness across Services
Promote integrated, robust, globally consistent approach to TPM aligned with Third Party Management Policy
Have a clear understanding of all Citi policies and procedures that directly impact TPM and Business Stakeholders to drive the adoption and adherence to processes and procedures

Requirements:

Bachelor’s Degree or equivalent experience (MBA a plus)
Related experience in vendor management, third party risk, or risk and control functions
Strong knowledge of third party management requirements
Program/ Project Management experience a plus
Ability to work effectively and drive results with a virtual global team
Strong experience in analytics and problem solving
Proficient in MS Suite of application, specifically proficient in Excel and PowerPoint
Global mindset and proven record of leadership experience in third party management
Proficient with business control and compliance frameworks for financial institutions
Self-Driven in utilizing resources, expanding expertise to build team knowledge
Able to build a team and process from ground up
Detail oriented and able to effectively manage and track large portfolio of activities
Excellent influential skills
The ability to effectively manage and navigate through multi-faceted disciplines throughout the organization
Self-starter with a track record of building and leading teams and executing implementation
Executive presence: ability to have voice heard
Excellent verbal, written and interpersonal communication skills: Ability to communicate clearly and concisely in all aspects of the job and with multiple audiences in mind
Strong management and leadership skills
Excellent oral and written presentation skills

What we offer:

Competitive base salary (which is annually reviewed)
Additional benefits that support you (and your family) to be well, live well and save well
Business casual workplace
Hybrid working model (up to 2 days working at home per week)

Additional Information:

Job Posted:
April 24, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Third Party BAO Support Group Manager