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Therapy Operations Coordinator

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Foresight Mental Health

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Location:
United States , Tulsa

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Category:
-

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Contract Type:
Not provided

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Salary:

18.00 - 20.00 USD / Hour
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Job Description:

The Therapy Operations Coordinator role is responsible for both scheduling therapy clients and providing support to clients and therapists. This includes managing client inquiries, completing appointment requests, and ensuring accurate documentation. Additionally, the role involves supporting therapists through data analysis, identifying utilization trends, and improving workflow efficiency. The coordinator serves as a liaison between clients, therapists, and other operational teams to ensure seamless communication and service delivery.

Job Responsibility:

  • Manage therapy client scheduling via phone, email, and self scheduling requests via SupportHub
  • Verify insurance benefits and coordinate with the RCM Benefits team
  • Handle cancellations, reschedule requests, and respond to payor availability requests
  • Manage client accounts, including account creation, updates, and maintenance
  • Monitor and support therapist requests through SupportHub
  • Distribute reporting on KPIs including cancellations, late/missing documentation, and calendar trends
  • Oversee consent dashboards, calendar audits, care team rosters, and exploring utilization audits
  • Act as a point of contact for therapists, payors, and clients, via SupportHub, and RingCentral
  • Provide portal support for clients and assist with insurance updates
  • Facilitate clear and effective communication across departments to resolve issues promptly
  • Complete EHR, SupportHub and other communication tasks as assigned
  • Respond to payor availability requests
  • General administrative tasks

Requirements:

  • Associates Degree preferred
  • Healthcare experience preferred
  • Medical office and HIPAA experience preferred
  • Excellent written and verbal communication skills in adherence with HIPAA Privacy laws
  • Exceptional customer service skills
  • Strong computer skills
  • Ability to work in a fast-paced environment and adaptable to change
  • Highly organized and a great multitasker
  • Motivated to learn and grow
  • Creative/analytical thinking
  • Willingness to take on new challenges and pivot focus as needed
  • Requires a private workspace that allows adherence to HIPAA regulations while communicating with clients
  • Reliable & ethical to the core!
What we offer:
  • Comprehensive medical, dental and vision coverage
  • Nine company paid holidays
  • The opportunity to be part of a culture of connection and respect working toward our shared purpose!
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • 401K with company-paid match
  • employer provided short-term and long-term disability insurance and Employer provided basic life insurance
  • access to pet insurance and Student Loan counseling services
  • free Employee Assistance Program (EAP)

Additional Information:

Job Posted:
January 10, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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