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We are currently looking for an enthusiastic and flexible person to join our Theatre Reception team at Barnsley Hospital. The role of Theatre Receptionist requires good communication skills with the ability to interact professionally at all times with the multi-disciplinary teams and visitors to the department, both in person and on the telephone. The Theatre Receptionist will be an individual that communicates clearly, is willing to learn at pace and adapt the demands as required by the role and department. We are a dynamic team that work together, consistent and focus on ongoing improvement to ensure we provide a quality service to the specialties utilising Barnsley Hospital theatres in a timely manner. This is a great opportunity for development. This role is also a fantastic opportunity for apprentices who are currently studying for NVQ level 2/3. Apprentices should note that the salary would be Agenda for Change Annex 21 trainee rate (75%max of band) until they have completed their apprenticeship.
Job Responsibility:
To provide the first point of contact for operating theatres, presenting a professional, calm and confident manner in line with the Trust's Values and Behaviours
To provide a full reception service to operating theatres
Maintaining accurate information and patient demographics within the Trusts Bluespier theatre system
Requirements:
GCSE Math & English (A-C) or equivalent
RSA / OCR II Typing and / or word processing or equivalent
Clerical experience
Typing experience
Reception experience
Experience of dealing with the general public
IT Systems particularly Microsoft Excel, Word and Outlook
Knowledge of NHS procedures
Understanding of confidentiality and Data Protection Act
Awareness of Health and Safety requirements
Organisational skills
Good communication and interpersonal skills
Able to deal with complaints, both face to face and over the telephone
Good timekeeping
Good telephone manner
Able to work as a team member and on own initiative
Able to work under pressure and prioritise workload
Nice to have:
Previous hospital experience
Knowledge of medical terminology
Knowledge of NHS procedures
Identify medical terminology aquired through experience