The Ritz-Carlton Club - Club Concierge (Executive Lounge) Job at Marriott Bonvoy (Singapore)

Job Description

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the 'Gold Standards' of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job Responsibility

Monitor club lounge for seating availability, service, safety, and wellbeing of guests
Maintain cleanliness and condition of bar, bar unit, tables, and other tools
Prepare and serve hot, cold, and/or alcoholic beverages
Stock ice, glassware, and supplies
Anticipate and communicate replenishment needs promptly
Wash dishes and serving utensils as needed
Complete opening and closing duties
Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required
Secure liquors, beers, wines, coolers, cabinets, and storage areas
Document pertinent information in department logbook
Forecast additional meal requirements and communicate special requests to the kitchen
Report accidents, injuries, and unsafe work conditions to manager
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation
Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others, and support team to reach common goals
Comply with quality assurance expectations and standards
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
and stand, sit, or walk for an extended period of time or for an entire work shift
Perform other reasonable job duties as requested by Supervisors

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience is required
None

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The Ritz-Carlton Club - Club Concierge (Executive Lounge)

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