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The State Account Manager champions customer success in contracted school districts and charters by leading the implementation and adoption of the Learning Ally Audiobook Solution. This role demands a holistic approach, encompassing implementation, training, data analysis, and troubleshooting, while also collaborating with internal teams to ensure seamless customer experiences.
Job Responsibility:
Conduct welcome and implementation calls for new district and school-level customers
Proactively manage assigned accounts to drive consistent usage and adoption of Learning Ally solutions
Execute targeted outreach strategies across the customer lifecycle
Regularly monitor customer usage data and metrics
Provide timely, personalized support
Promote reading engagement initiatives
Secure contract renewal and drive revenue retention
Proactively address at-risk accounts
Deliver 100% of contractual obligations
Collaborate closely with internal stakeholders
Promote up-sell and cross-sell opportunities
Ensure seamless handoff of customer relationships
Partner with Reading Programs and Solutions to design innovative programs to stimulate usage
Requirements:
Bachelor's Degree in K-12 Education required
Minimum 3 years of classroom teaching experience
Minimum 3 years of experience in customer service, customer success, account management, or educational leadership roles
Demonstrated success driving customer engagement and measurable usage outcomes within K-12 education settings
Experience supporting schools or districts in the adoption of ed-tech solutions, educational programs, or similar initiatives
Proven ability to analyze usage data to inform intervention strategies and improve customer engagement
Experience designing, executing, and evaluating communication or customer engagement campaigns
Must have experience providing product training or professional development sessions, both in person and remotely
Must be a resident of the state of Texas
Nice to have:
Master's Degree in Education preferred
Experience working with struggling readers preferred
Preferred proficiency with CRM software (NetSuite preferred) and customer engagement tools