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Texas Account Manager

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Location:
United States , Dallas

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Category:
Education

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Contract Type:
Not provided

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Salary:

85000.00 - 90000.00 USD / Year
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Job Description:

The State Account Manager champions customer success in contracted school districts and charters by leading the implementation and adoption of the Learning Ally Audiobook Solution. This role demands a holistic approach, encompassing implementation, training, data analysis, and troubleshooting, while also collaborating with internal teams to ensure seamless customer experiences.

Job Responsibility:

  • Conduct welcome and implementation calls for new district and school-level customers
  • Proactively manage assigned accounts to drive consistent usage and adoption of Learning Ally solutions
  • Execute targeted outreach strategies across the customer lifecycle
  • Regularly monitor customer usage data and metrics
  • Provide timely, personalized support
  • Promote reading engagement initiatives
  • Secure contract renewal and drive revenue retention
  • Proactively address at-risk accounts
  • Deliver 100% of contractual obligations
  • Collaborate closely with internal stakeholders
  • Promote up-sell and cross-sell opportunities
  • Ensure seamless handoff of customer relationships
  • Partner with Reading Programs and Solutions to design innovative programs to stimulate usage

Requirements:

  • Bachelor's Degree in K-12 Education required
  • Minimum 3 years of classroom teaching experience
  • Minimum 3 years of experience in customer service, customer success, account management, or educational leadership roles
  • Demonstrated success driving customer engagement and measurable usage outcomes within K-12 education settings
  • Experience supporting schools or districts in the adoption of ed-tech solutions, educational programs, or similar initiatives
  • Proven ability to analyze usage data to inform intervention strategies and improve customer engagement
  • Experience designing, executing, and evaluating communication or customer engagement campaigns
  • Must have experience providing product training or professional development sessions, both in person and remotely
  • Must be a resident of the state of Texas

Nice to have:

  • Master's Degree in Education preferred
  • Experience working with struggling readers preferred
  • Preferred proficiency with CRM software (NetSuite preferred) and customer engagement tools

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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