This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.
Job Responsibility:
Leading the overall creation and execution of the commercial agenda in the assigned testing or VAPS unit to drive extraordinary sales and visit growth
Lead and develop the Commercial team, including Local Marketing and Business-to-Business (B2B), and managing associated resources (staff and budget) to achieve key KPIs including market penetration, growth, brand perception and customer purchase satisfaction in an omni-channel environment
Providing strategic direction and operational steering across all commercial functions to ensure local relevance of product offerings and exceptional customer shopping experience
Acting as a business partner to the Market Manager, providing strategic advice and functional expertise to deliver the retail agenda aligned with commercial priorities in the Queensland market
Securing IKEA's competitive position in an omni-channel sales environment through close collaboration with the Store Management Team
Proactively cooperating with the Commercial team in the Service Office to implement national business plan objectives while ensuring solutions are adapted to local market needs
Driving growth, cost optimisation and process efficiency in subordinate areas
Requirements:
Minimum 9 years of related experience contributing to customer satisfaction and business results, including planning, budgeting, and follow-up
Minimum 4 years of managerial experience in problem-solving, conflict management, and people development
Strong business acumen from a fast-paced retail environment with proven leadership and understanding of profit and loss
Experience in making commercial decisions based on market data and customer insights
Demonstrated experience in omni-channel customer experience and retail operations
Proven track record in managing multiple tasks and effectively engaging and developing teams
Knowledge of customer, selling, marketing and B2B processes, legal requirements, and third-party contracts
Experience in setting and managing budgets, action plans, and goals aligned with business objectives
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