Testing Analyst, HSBC

HSBC

Location:
Mexico, Azcapotzalco

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

This role sits within GPS Client Management Operations (CMO) to support GPS clients with integration and migration projects, manage Client Integration & Testing and Migration Projects, ensure successful delivery of SIT/UAT/PVT tests, and provide advisory on integration projects.

Job Responsibility:

Manage Client Integration & Testing and Migration Projects including but not limited to e-Channel (e.g., HSBCnet, H2H, SwiftNet) and Treasury API etc., SEPA and ISO migration
Provide smooth project delivery through successful SIT/UAT/PVT tests and handover to client service support teams
Think laterally beyond procedures to resolve issues ensuring service TATs are met
Understand client and stakeholder business needs and payment requirements to provide professional and tailor-made advisory on integration projects
Effectively manage and resolve client escalations
Protect sensitive client and bank information by ensuring documents, computers, files, and confidential matters are appropriately handled
Maintain and observe all HSBC control standards
Responsible for Client file testing and migration HUB complex project management
Motivate team members in a challenging environment

Requirements:

Applicant should have 5 - 8 years of experience working in industry operational / client facing roles
Proven relevant work experience in supporting client integration and file testing, client connectivity solutions, liquidity & payment solutions, or similar functions in the financial services industry
Proven ability of delivering superior customer service, effective and flexible solutions
Excellent interpersonal, verbal, and written skills with ability to interact and build relationships with internal and external stakeholders at all levels
Excellent understanding of banking channels including HSBCnet, Connect, SWIFT and APIs
Proven experience of operation transformation support for productivity or service quality driven with positive outcome
Good Understanding of various connectivity protocols and encryption
Knowledge of file and messaging flows
Quick learning ability on payment file/message formats such as ISO 20022 XML, Dynamic CSV, Nacha, SWIFT MT Messages etc.
Ability to have domain knowledge on Enterprise Resource Planning (ERP) / Treasury Management System (TMS), APIs and mobile app development

Nice to have:

Strong interpersonal and influencing skills are required, together with the ability to build a network of contacts, form strong working relationships and influencing colleagues across the teams
Proven ability of data analysis, project management with excellent planning, organizing and execution skills
Critical thinking and process knowledge (internal to HSBC and external to the market) are key in executing the future fit operating model
Effective decision making with a high degree of judgement skills

What we offer:

A greater number of leave days for personal well-being
Workplace fostering continuous professional development
Flexible working opportunities
Inclusive and diverse environment

Additional Information:

Job Posted:
August 30, 2025

Expiration:
September 13, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Testing Analyst