Testing Analist, HSBC

HSBC

Location:
Mexico, Azcapotzalco

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

This role sits within GPS Client Management Operations (CMO), supporting GPS clients with integration and migration projects in-line with OKRs, delivering best-in-class file testing capability and assisting in migration projects. The Testing Manager ensures that technical aspects align with business objectives, resulting in robust, scalable solutions.

Job Responsibility:

Manage Client Integration & Testing and Migration Projects including but not limited to e-Channel (e.g., HSBCnet, H2H, SwiftNet) and Treasury API etc., SEPA and ISO migration etc.
Provide smooth project delivery through successful SIT/UAT/PVT tests and handover to client service support teams, while providing excellent client satisfaction and end-to-end experience
Think laterally beyond procedures to resolve issues ensuring service TATs are met, leading to better client experience
Understand client and stakeholder business needs and payment requirements to provide professional and tailor-made advisory on integration project
Effectively manage and resolve client escalations, engaging management, and functional partners as necessary to seek quick resolution
Protect sensitive client and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy
Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators
Responsible for Client file testing and migration HUB complex project management.

Requirements:

Applicant should have 5 - 8 years of experience working in industry operational / client facing roles
Proven relevant work experience in supporting client integration and file testing, client connectivity solutions, liquidity & payment solutions, or similar functions in the financial services industry
Proven ability of delivering superior customer service, effective and flexible solutions
Excellent interpersonal, verbal, and written skills with ability to interact and build relationships with internal and external stakeholders at all levels
Excellent understanding of banking channels including HSBCnet, Connect, SWIFT and APIs
Proven experience of operation transformation support for productivity or service quality driven with positive outcome
Good Understanding of various connectivity protocols and encryption
Knowledge of file and messaging flows
Quick learning ability on payment file/message formats such as ISO 20022 XML, Dynamic CSV, Nacha, SWIFT MT Messages etc.
Ability to have domain knowledge on Enterprise Resource Planning (ERP) / Treasury Management System (TMS), APIs and mobile app development.

Nice to have:

Strong interpersonal and influencing skills are required, together with the ability to build a network of contacts, form strong working relationships and influencing colleagues across the teams
Proven ability of data analysis, project management with excellent planning, organizing and execution skills
Good understanding of various connectivity protocols and encryption, and the comprehensive knowledge of file and messaging flows
Critical thinking and process knowledge (internal to HSBC and external to the market) are key in executing the future fit operating model
Effective decision making with a high degree of judgement skills.

What we offer:

Paid leave package
Workplace fostering continuous professional development
Flexible working
Opportunities to grow in an inclusive and diverse environment.

Additional Information:

Job Posted:
August 29, 2025

Expiration:
September 13, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Testing Analist