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We are looking for a dedicated Test Center Administrator to join our team. This is a long-term contract position that requires flexibility with scheduling, including availability on Saturdays and occasional evenings. As a vital member of our team, you will play a key role in ensuring a secure and attentive testing environment for all candidates.
Job Responsibility:
Greet examinees upon arrival and verify their identification to ensure compliance with testing protocols
Conduct security checks, including the use of wands, to maintain a safe and secure environment
Monitor candidates throughout their testing process to ensure adherence to exam guidelines
Resolve any candidate issues promptly and report incidents that fall outside company policies
Protect the integrity of the test center by safeguarding materials and enforcing security procedures
Provide a fair and comfortable testing experience for all candidates
Maintain and troubleshoot computer systems and other equipment in the test center
Digitally record candidate fingerprint identification, if applicable, to uphold security standards
Prepare detailed and accurate reports related to test administration and candidate incidents
Represent the organization's values and mission while maintaining a conscientious demeanor
Requirements:
High school diploma or equivalent is required
college coursework is a plus
At least one year of customer service experience in roles such as retail, call center, or hospitality
Strong communication skills, both written and verbal, to interact effectively with candidates and team members
Proficiency in Windows-based programs, including Office applications and web browsers
Ability to handle multiple tasks, including using small tools and packing or unpacking equipment
Physical ability to bend, stoop, and lift up to 40 pounds, as well as remain stationary for extended periods
Capability to move through testing rooms frequently and monitor candidates via camera systems
Strong attention to detail and ability to follow strict security protocols
What we offer:
Medical, vision, dental, and life and disability insurance